The resort and facilities were superb but the staff needs more training. They act as if they own the place and they were so lazy and disrespectful to attend to their customers needs.
We rented a private van to drop us off at the airport upon checking out so we can decide what time to leave. Unfortunately, the very disrespectful front desk lady told us in a very rude way that the DRIVER has the right to decide what time to leave as they are just following airport "schedule" of drop off. It's our 4th time in Siargao and we haven't heard of airport schedule for drop off ever and it doesn't really make sense so we got so annoyed. Seriously, what's the point of having your own van and paying it for a thousand bucks if you couldn't have the right to choose the time of your check out? Btw, the check out time is 12noon and they're making us leave by 9am.
Management, please do something about this and train your staff properly. Make our stay and our payment WORTH IT.More
- Free Wifi
- Free Parking