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All reviews gated community very nice hotel hotel is located paulo guy bedroom beach
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2 - 7 of 337 reviews
Reviewed April 9, 2018 via mobile

This was my second visit to Costa Verde Tabatinga Hotel. We came back as we enjoyed our first visit. The location and decor were great, the service was good. The restaurant lacked variety however the location made up for it. Yet during our latest visit it was clear that something had changed. The jacuzzi had a horrific smell, and was clearly not properly cleaned in a while, the smell only got worse each day. The breakfast buffet ran out of food and cuttlery halfway through service each day, and we and other guests had to bring this to the attention of the staff everytime. The service which was great during our first visit, had disappeared, I had to walk to the beach bar every time to place an order. The beach bar opened at 11 am on Sunday, while the beach was full of guests as of 830 am. They have clearly decided to cut costs, but unfortunately this has resulted is a drastic decline in service. For a five star Hotel, the service is barely 3 star. What surprised me is that every time I spoke to staff, it seemed that this was normal, there was no rebuttal, it was clear they had all given up. Every guest we spoke to shared our opinion. All in all very unfortunate, as it would have been a place we would happily go back to, and now we will not return.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank erictalita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 26, 2017

Hotel is located in a gated community, can feel safer.
Very nice atmosphere. Food is average, breakfast buffet included.
People from the hotel tried their best.
But be aware!
No one speaks English!

Room tip: Ocean view
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank APL14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 4, 2017 via mobile

One of the best condominium in the north seashore of São Paulo state. There are several restaurants and the beach service are great. If you want you can land with your private helicopter there.
Beautiful houses and condos in a pristine beach.

Date of stay: June 2017
Trip type: Travelled with friends
1  Thank andreo124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 26, 2017 via mobile

Location is fantastic, beautiful beach and pool great. However this alone does not merit the price. To charge the same as a European 5-star hotel, the service levels need to improve. A twin room was reserved but upon check-in, we were given a double and had to wait 20 mins for this to be corrected. We then noticed AC unit had leaked water all over the floor, which should have been noticed and rectified prior to guest arrival. General customer service was also lacking - pool bar closes very early, wait and bar staff slow and unattentive. Most staff speak no English - almost inconceivable in any other location in this price range. This hotel very much trades off the location and seems to be resting on its laurels in lack of competition nearby.

Date of stay: February 2017
Trip type: Travelled with friends
Thank Hugh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 16, 2017 via mobile

Came here for the weekend from busy São Paulo. Lovely place. Nice rooms, great lounge area, pool and direct beach access. Due to the hotel being located in a gated community, the beach was empty and we felt very secure at all times. The beach is beautiful, and so is the sea.
Food also is very good, breakfast buffet is nice and dinner is a three-course menu where you can choose from different options.
We hope to come back soon.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank dana_kleyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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