One of the worst dining and service experiences I've ever had. Having spent 25 years in the Hospitality industry I get that sometimes systems/things just don't work. However, there is so much broken here that it would take more heart, guts and hard work than I think the management has.
Steak Night: wife had a lobster dish that was over cooked beyond all recognition. I had a NY that was ordered medium rare. Served rare. Both dishes were served with undercooked risotto and vegetables that had some heat put to them, but raw nonetheless. The tab included 2 poorly made cocktails(our server said that he didn't know what was in them, they were 'premade-. $160.00 later, including an automatic 18% gratuity, we were given a ticket that had the place for me to offer even more money for as an additional gratuity.
Beach Bar: if you know anything about food preparation, you know that cross contamination can ruin your customers week, but I'll get to that in a second. I've never experienced a more miserable service experience in my life. I get that it's tough to be happy all the time at work, but literally only 1 staff person actually cracked a smile(Carolyn was the best example of good service). The staff barely made eye contact, barely acknowledged your presence and just generally seemed cranky. Cups being dunked into ice bins(no ice scoops), conch being tenderize on the same surface that raw burger ingredients were being prepped on, no glove use, no hand washing by the staff. The prices on the menu(especially drink menu) do not reflect what shows up on your tab. In an afternoon my wife and I order Titos and Soda. According to the menu those should $12.50. We were charged $15 a piece, that is before rhe 10% tax and 18% automatic gratuity.
At the end of the day I get that, culturally: service, sanitation and food quality standards are different. What's going on here is far & away beyond a cultural issue it's a total lack of 'give a damn'.
256
63
20
8
15
