We pre booked this establishment for a friends baby shower. From the moment we walked through the door we were made to feel uncomfortable and an inconvenience. Our party of 17 were seated separately, when we asked if we could be seated together (simple enough to move that 1 table to the end!) we were told to wait in the bar area whilst they moved the table. We all waited expecting to be able to get a drink but no member of staff was to be seen. When we went back in we were told that the table cloths were an extra £5.00 each, when we queried this charge (as we stupidly thought that afternoon tea at £16.95 each would atleast include a table cloth!) the cloths were ripped from the table and thrown to the side. We all sat down and was served sub standard clearly shop bought cakes & doughnuts! and that these trays would have to be shared between 5 people! During the tea we did not see one member of staff what so ever, we had to walk around to find someone to get extra drinks only to be told quite rudely "these are extra". At the end, a member of our party went to complain about the treatment we had received only for the staff member to say she was "too busy cleaning up our mess"!!!! (A few sprinkles on the table hardly created a mess) needless to say we left without purchasing anything else! When the lady who booked returned later to see the manager (as we couldn't see him earlier as he was "too busy shopping in M & S"!! ) he didn't seem to care that his staff members had totally ruined what was meant to be a lovely afternoon spent celebrating the impending birth of our friends baby! So if you want a quaint afternoon tea served on crisp white table cloths with homemade sandwiches, cakes and scones with jam and clotted cream (their cream was whipped cream!!) then please AVOID The Old Hall in Frodsham!
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