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Reviews (557)
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20 - 25 of 558 reviews
Reviewed 4 weeks ago via mobile

We chose the hotel since we only heard good of the Marriot and Sheraton group. The location is phenomenal. Situated in the next bay of Chaweng called Chaweng Noi, it's betted in quietness and tranquility.

Things to improve: The rooms look partially a little out of date. Especially the bathroom.

Only 4 Small included bottles of water per day. Could also be more to be honest.

The beach and the pool areas are really nice and overall pretty clean.

When it rains a flood of dirt enters the ocean which gives it a new brown disgusting colour.

The pool could be a bit bigger though and deeper.

It's ideal for kids as well.

The breakfast is amazing. The staff is absolutely polite and helpful.

Really enjoyed my stay here

Stayed: July 2018, travelled with friends
Thank FabianP1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supanat W, Manager at Sheraton Samui Resort, responded to this reviewResponded 3 weeks ago

Dear FabianP1998,

Thank you for choosing Sheraton Samui Resort and for taking your time to write a review. We are very glad to hear that you enjoyed your stay with us. Your honest feedback is very much appreciated and I would make sure to share this with our Chief Engineer to improve areas mentioned. We are looking forward to welcome you back here again in the future.

Kind regards,
Supanat Winnawan
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We had stayed in room number 422. The view from the room was very nice (garden and sea view). The rooms are nice and simple, not too fancy but they are neat and clean and look very decent, equipped with all the facilities. The property is huge and excellent with good sitting area near reception, amazing swimming pools especially the beach pool is amazing, the spa is also excellent and worth every penny. The staff in the hotel is too good, they go out of their way to make your stay a memorable one. The breakfast in the hotel is the best we ever had, we are strict vegetarian and jain, the cheff specially prepared amazing breakfast for us every morning with a big smile on his face. Even the Long Talay restaurant in the resort is amazing with amazing pool and beach view, though a bit pricey but worth the money. We would surely recommend this resort to anyone who want to enjoy a big and luxurious property and for people who are foodie for amazing breakfast. Thank you Sheraton Team to make our stay a memorable one

Stayed: July 2018, travelled with family
Thank happy_nihit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supanat W, Manager at Sheraton Samui Resort, responded to this reviewResponded 3 weeks ago

Dear happy_nihit

Thank you for recently being our guest at Sheraton Samui Resort and for sharing some feedback about your experience.

We are very pleased that you enjoyed your stay and thank you for mentioning so many aspects of the resort that we are indeed very proud of; especially the outstanding service delivered by our exceptional team. Thank you for highlighting our breakfast and memorable dining at our signature restaurant Long Talay with spectacular views of gulf of Thailand.

Once again thank you for staying with us and we look forward to welcoming you back.

Kind regards,
Supanat Winnawan
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2018 via mobile

What a lovely resort and the staff are so friendly and helpful. Location is ideal being right beside the beach, a perfect place to relax. At breakfast they even remember your name and what you ordered yesterday. Special mention to Kanungnit who was just lovely!

Stayed: July 2018, travelled as a couple
Thank Alistair116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supanat W, Manager at Sheraton Samui Resort, responded to this reviewResponded 3 weeks ago

Dear Alistair116,

On behalf of the team, I would like to thank you for the wonderful comments about your stay. It is great to know how much you enjoyed your stay as well as breakfast at Coco Spice. We really appreciate your positive feedback as our team are committed to providing exceptional guest experiences and it’s pleasing to know that we have been successful.

Again many thanks for this comment and we look forward to welcoming you again for another great stay.

Warm Regards,
Supanat Winnawan
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2018 via mobile

Was there to celebrate my girlfriend's birthday. Everything was on point. From booking, transport, check in, stay and check out. Excellent service from FOH and BOH staff. That extra star was because of the extra mile staff would go for their guests.

Really enjoyed my week stay there as staff were all so polite and always greeting you with a wide smile on their faces.

Special thanks to the FOH, buggy and the housekeeping department. Always ready to accommodate and assist us with our needs as we are quite fussy about things.

Although the hotel is located just beside the street, it feels like you've walked into a sanctuary filled with greens and nature once entered the compound.

Stayed in room no.131 and the view was breathtaking. Equiped with a huge washroom, bathtub for ladies (or gentlemen) to enjoy your "me time", seperated shower, in room balcony and etc.

Cant express how thankful I am towards the hotel staff that made our trip to Samui Island a lifetime memory.

Would definately love to be back for another trip whenever possible.

To all the staff that provided us with your extraordinary service, give yourself a pat on the shoulder as you guys did superbly well. Keep up the good work, you guys are the best!

Regards,
Jason Lim :)

Stayed: July 2018, travelled as a couple
Thank yaason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supanat W, Manager at Sheraton Samui Resort, responded to this reviewResponded 4 weeks ago

Dear Jason Lim,

Thank you for choosing our hotel to celebrate your girlfriend’s birthday and for taking your time to share your valuable feedback. Our hotel aims to provide a 5star experience to every guests and we are very glad to hear that we went above and beyond your expectations.
It is our pleasure having you on your special occasion and I would make sure to pass your amazing review to the whole team. We look forward to welcoming you back again in the future.

Kind regards,
Supanat Winnawan
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2018 via mobile

My husband daughter and I had a great time at the Sheraton.
The rooms were clean. Staff was superb, and the breakfast buffet was amazing. The chef would come over each morning to make sure we were satisfied. He went to each table. The staff tries to remember each guest name.

The pool was great. The beach was good, but there are some big rocks on the beach.
I would highly recommend staying here

Stayed: July 2018, travelled with family
Thank rcnhob4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supanat W, Manager at Sheraton Samui Resort, responded to this reviewResponded 4 weeks ago

Dear rcnhob4,

Thank you for choosing Sheraton Samui Resort and for taking your time to write a review. We are delighted to hear that your family had a great stay with us and your comment had been shared with the team to ensure the standard for your next visit.

We hope to welcome you back here again in your future trip.

Kind regards,
Supanat Winnawan
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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