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Reviews (742)
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499
176
37
22
8
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Traveller rating
499
176
37
22
8
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All reviews mini golf beautiful hotel beautiful flowers the main square a wonderful stay rooms are comfortable hot water spa town amenities monastery mattresses charm chimney decoration antiques
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Reviewed March 11, 2020

This hotel seems more a garden with rooms than a hotel with gardens all around! The staff are very friendly and helpful. The only thing that takes away from the experience is the fact that the staff don't speak english. A hotel of this category should have at least one fully bilingual staff per shift.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank Juan_Rodriguez_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hospederia Duruelo, Otro at Hospederia Duruelo, responded to this reviewResponded March 16, 2020

Good Morning
Thank you very much for your comment, we are glad to know that you enjoyed our facilities, we are in the process of training in the use of the language.
Cordially,
Yaneth García
Customer service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2020

Such an amazing place! So many beautiful flowers everywhere. Outstanding landscaping! Very clean and friendly hotel! Super breakfast with beautiful views! Get a table outside on the balcony! Would return

Date of stay: January 2020
Review collected in partnership with this hotel
2  Thank Rick30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDuruelo, Director de Relaciones con Clientes at Hospederia Duruelo, responded to this reviewResponded January 31, 2020


good morning

Thank you very much for your comment we are glad that you enjoy the beautiful landscape of our beautiful Villa from this your House.

Cordially
Yaneth García
Customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2020 via mobile

We were going for breakfast and to remember old days when I stayed here 30 years ago but the security man at the entrance asked us to leave an ID card and carry a badge around our neck. No problem with doing that but we noticed a couple from outside going to use the spa allowed in by the same man without the need to leave a form of ID card of wear a badge. This place is very unwelcoming. We were told it has a good breakfast and that is why we were going. On the way back to our hotel which is in the main square (the Duruelo is a long way away and a good 20 minutes walk) we met a member of staff and asked her if what the security man did was the norm and she said no. She apologised but we shall never return. If they want people from outside to use their café and restaurants they should be welcoming and not so rude.

Date of stay: January 2020
Trip type: Travelled with friends
Thank WTBAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDuruelo, Director de Relaciones con Clientes at Hospederia Duruelo, responded to this reviewResponded January 15, 2020

Mr. Harold:
Good morning

We truly sorry to read the issue about your experienced. Be assured that it’s not the kind of services that we would like to offer to youand all our dearest clients and visitors. Our first commitment is “create unforgettable experiences”.
We understand your dissatisfaction and disappointed.We need your help: let it know us and confirmed us the day and hour you came out to our hotel. It’s necessary to take actions about this situation.
Please write us to email: servicioalcliente1@duruelo.com.co, We stay attend to response. Once again, we would like to apologize for this experience.
Regards,
Yanet Garcia
Customer services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2019 via mobile

We visited this hotel with family and we loved it! Excellent customer service, amenities, activities, food, everything!! Will be back for another visit in the future! The hotel has mini golf, bikes, pool, gym, beautiful sitting areas, and a great buffet breakfast. The staff was kind, friendly, and helpful!

Date of stay: December 2019
Trip type: Travelled with family
Thank 88jeanniec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDuruelo, Director de Relaciones con Clientes at Hospederia Duruelo, responded to this reviewResponded January 3, 2020


Good morning

to you Thank you very much for your comment, we are happy to know that you enjoyed our facilities in Family.

Sincerily,
Yaneth García
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 30, 2019

We definitely recommend the hotel for friends and family. It has beautiful gardens and views. We had a great experience with all the staff. The beds aren’t comfortable enough for us, we expected better mattresses and blankets.

Room tip: Better mattresses and blankets for bedrooms, the rest were excellent
Date of stay: November 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Inspiration100674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDuruelo, Director de Relaciones con Clientes at Hospederia Duruelo, responded to this reviewResponded December 26, 2019

Good afternoon

We wait for you again in this, your House, a big greeting !.

sincerely,
Yaneth García
Customer service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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