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Reviewed June 30, 2017 via mobile

Management very helpful
Good restaurant clean room
Quite place to stay no noice
Not far away of plaza mayor 8 min walk
Terra cotta place to visit about 1200 m walking just a nice walk and super interesting to visit I do not understand why there is not more plublicity to visit that place

Date of stay: June 2017
Trip type: Travelled as a couple
1  Thank Jef v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded July 26, 2017
Google Translation

Buenos Dias Jet

Thanks A Lot for your comments!!

Muchas gracias por sus comentarios, esperamos volver a contar con su presencia en su próxima visita a Villa de Leyva

Cordialmente;

Hotel y Spa Getsemani

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Reviewed May 16, 2017

I had alot of high hopes for this place but it was dissapointing. The hot tub wasn't working in our first room so we moved rooms only to discover the light wasn't working. Three hours had past and we only had one night so we just dealt with it. When I woke up, I got horrible bites over my body from the hot tub. They obviously didn't clean it. I tried to contact the hotel about it and never got a response. The facilities are nice enough but breakfast is very average and the wifi is non-existent. Spend your money elsewhere.

Date of stay: December 2016
Thank smiling_sandy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilochas28, Director de Relaciones Públicas at Hotel y Spa Getsemani, responded to this reviewResponded May 24, 2017
Google Translation

Buenas Tardes

Queremos aclarar que el Spa esta en funcionamiento completamente, el inconveniente es que la habitación Mediterranea Especial que tiene Jacuzzi privado en la habitación, no funcionaba, por este motivo se le ofreció el Upgrate a una habitación Suite, la cual no fue de su agrado. Por el inconveniente y como compensación por el incidente se le ofreció una tarifa mas baja (reducción de tarifa)a una habitación estándar, buscando siempre la satisfacción del cliente. Queremos pedir disculpas por los incovenientes presentados. De igual manera seguimos trabajando para minimizar que se presente cualquier tipo de inconveniente en los jacuzzis privados.

Agradezco tu atención.

Hotel y Spa Getsemani

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Reviewed March 14, 2017

A group of us stayed there in February 2017. A well situated hotel with an attractive courtyard but the reception staff were distinctly cold and unwelcoming on arrival - just barked 'Passports' at us although we had greeted them in Spanish and tried to engage with them in a friendly way. Rating below 1 for that. No hot water in the basin, only in the shower. Basic room with nowhere to sit and relax. We had difficulty getting breakfast on our first morning although we were well within the breakfast hours. No one had got things going in the kitchen. No mini bar prices and, as we had to pay for drinkable water and there was so little provided, we bought our own stock from local shops.
If this hotel could get its act together, it would be a good place to stay. However, in the meantime, stay right in the town where there are alternatives recommended by other British tourists we met.

Room tip: Insist on evidence that there is hot water connected to the basin!
Date of stay: February 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded July 26, 2017
Google Translation

Buenos Dias Alix

Muchas gracias por sus comentarios, gracias a ellos empezamos un proceso de servicio al cliente con las persona de la recepción, siempre en la búsqueda de mejorar nuestros servicio.

Cordialmente;

Hotel y Spa Getsemani

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Reviewed February 27, 2017

I would of rated this 4 star but the attitude of some of the staff behibnd the desk was basically uninterested. The pool stayed open specially for us -- the waitress for included breakfast was great. But there was no prices for the mini-bar in the room and we lacked some amenities.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank european101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded March 15, 2017
Google Translation

Buenos dias

Muchas gracias por su opinión y vamos trabajar en el servicio al cliente de las personas que estar en la recepción, ya que no es el esperado y lo que queremos es buscar la satisfacción de nuestros clientes. Nuevamente muchas gracias pro su opinión y esperamos continuar mejorando en el servicio.

Atentamente

Hotel y Spa Getsemani.

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Reviewed January 12, 2017

Very good breakfast, and a nice possibility to relax in the spa. But be sure you let them know about going to the spa on time, so they can warm everything up. A jacuzzi with cold water is not so spectacular! Location is very nice, only 10 minutes walking to the central Plaza. Easy to park with a car and to enjoy Villa de Leyva!

Room tip: Kamer op de onderste verdieping is vrij donker.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank stephanverdoold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded January 23, 2017

Dear Stephan

Thank you very much for your message, we are going to work so that the spa water in the spa can remain hot throughout the day.

Best Regards;

Customer Service

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