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All reviews four star hotel place to stay no complaints car city comfort highway meters tour
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Reviewed July 14, 2018

Location of hotel maybe good for business people, who is coming to this area, but absolutely bad for tourists, who visited Florence. Hotel entrance looks like as warehouse entrance, only our bus driver can park here. I don’t know if I can find entrance to this hotel if I would use my car.
The room is good size and bad as well. I immediately feel nostalgia about Marriott when try pillows. Not good at all.
For business hotel there are just one outlets for charge your phone, tablet, camera. Sure, there is no safe in the room, but frankly speaking safes at reception area are good and like bank safe with two keys: one for you and one for hotel personnel.
Don’t even look for coffee/tea pot in your room, and don’t look for TV in bathroom. it’s only for VIP guests, not you.
Bathroom is clean, but tiny, and in bath hotel uses fabric shower curtain, so water often on the floor.
Breakfast was worst from four hotel we use in this trip. Little choice, but major problem was coffee, that even Americans made complaint.
I will not recommend this hotel for tourists because of location and everything mentioned above

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank smr1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione817, Direttore generale at Starhotels Vespucci, responded to this reviewResponded July 19, 2018

Dear Guest,
thank you, first of all, for finding the time to write this review. It is really important for us to listen the to the feedback of our guest in order to improve our quality and we regret to learn of the inconvenience suffered during your recent stay.
Please accept once again our apologies for the uncomfortable stay and we sincerely hope to have the pleasure of welcoming you here again in the future.
Kind regards

Graziano Luddi - General Manager

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Reviewed June 19, 2018 via mobile

Last week week were touring Italy with a very good tour company and they arranged a stay one night at this hotel. While the hotel itself was good for a one night stop, we noticed things about it that were worth mentioning. The rooms were clean and comfy. The wi-fi worked fine as well. However, there are no room safe's in this hotel, so you need to check in your valuables at the front desk. This would be a drawback if you're staying here for more than one evening. The food in the buffet breakfast was good, but the staff was very cold, to say the least. I was abruptly scolded about closing the lid to the egg tray, even though it was not left open long. I also observed a rude conversation from one of the staff as they told traveler's that no luggage was allowed in the dining area. The rest of the staff seemed friendly, but the dining help needs training. I think there's other hotels in this area that are worth checking out before checking in at this one!

Stayed: June 2018, travelled with family
Thank Pinnocchio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione817, Direttore generale at Starhotels Vespucci, responded to this reviewResponded June 20, 2018

Dear Guest,
we would like to thank you for taking the time to convey your comments regarding your recent stay in our Hotel and are deeply sorry to understand that not every aspect of our hospitality were measured up with your expectations. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal.
We apologize once again for not had been able to impress you but we really hope to have the pleasure of welcoming you again soon in Starhotels.
Kind regards,

Graziano Luddi - General Manager

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Reviewed June 15, 2018

We got a beautiful room, but not great views. It had good air conditioner and thank god for bidets. The TV didn't have many channels and that was disappointing. The reception staff were pleasant and cheerful. The food was great as an Indian Chef had cooked special meal for our group.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank preetiPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione817, Direttore generale at Starhotels Vespucci, responded to this reviewResponded June 20, 2018

Dear Guest,
thank you to convey your view on our Stahotels Vespucci, we are happy you lived a pleasant experience.
Kind regards

Graziano Luddi - General Manager

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Reviewed May 19, 2018

We had visited on a family holiday and ended up in this hotel on the third day of our holiday. It has a big reception, breakfast place is decent and the rooms are also very good. One thing is that for triple sharing they need to have a full bed and not a bed in a steel cot which cost them their full rating

Other than this no complaints

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Saraniyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione817, Direttore generale at Starhotels Vespucci, responded to this reviewResponded May 27, 2018

Dear Guest, we thank you very much for your kind review of our hotel. We are happy that you’ve valued positively the experience by us, both in terms of products and quality of the service, our priorities. We’ll wish to host you here soon again. Best regards. Graziano Luddi - Manager.

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Reviewed May 15, 2018

Definitely not a 4 stars hotel both from the outside, the inside (the room was quite hot but air conditioning forbidden by law before May, I was there in April) and a bar that I always found closed, having tried at 14h and 23h (was told it hd just closed but it looked closed since ages). Confort of the bed OK but again not 4 stars.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione817, Direttore generale at Starhotels Vespucci, responded to this reviewResponded May 17, 2018

Dear Guest, we thank you so much for the review about your experience in our Starhotels Vespucci. We apologize for hearing that your stay by us was not measured up with your expectations and we will take in consideration your signalization in order to improve the quality of our services. We’ll wish to see you here again. Best regards. Graziano Luddi – Manager

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