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6 - 11 of 163 reviews
Reviewed September 22, 2017

worst hotel i have ever been to! Where to start? the hotel looks nothiing like the pictures, the bathroom gets flooded as there is no bath just a shower head unsafely attached to the wall, towels didnt get replaced for 3/4 days and they only got replaced through constantly asking reception. In the rooms the curtains are hanging off and dont even fit the door, the balcony door was hanging off its hinges near enough, the air con didnt work whatsoever. the only plug socket in the room didnt work and asked for it to be repaired multiple times, when they finally did three days later they just unplugged the fridge and plugged in an extension lead, no fridge and one plug socket.

the food is diabolical. they have 3/4 hot options which include hard boiled rice, 'soup' which is effectively just water, they have no meat and if they do it is inedible. any food that was left over from the tea from the previous night was served at breakfast, dinner and tea the next day until it was gone. Salad was available but was left on the side along with desserts and fruit so it was warm. The table clothes were never changed, simply just brushed the crumbs off. table clothes were always full of food and stained.

the staff are extremely rude and there was no other british people there apart from me and my partner, everybody was Russian or German, no problem with it, however staff were very rude to us english, didnt understand a word we were saying but could speak fluently in russian and german! Bar staff would refuse to pour you another drink unless your glass was empty and would simply not serve you after around quarter to 10 as the all inclusive finishes at ten and they wanted you to pay for drinks.

Room Tip: just dont go
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank k111789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2017

This resort is so disgusting its hard to put into words, it is so run down and dirty. Our shower rail fell down as it wasn't secured, the toilet if you sat on it you had to put your feet in the shower tray, the sink came away from the wall, the shower leaked all over the floor so the door socked it up and bowed so you could not use it. Bedding and towels were dirty and thread bear, outside at the children's pool they used dirty pieces of used carpet to stop them slipping, baskets had dead flowers in them, there was a rat bate box outside the front of reception. The food was the same thing everyday (nothing for children) salads that were just past there best but the worst thing was the amount of flies that were all over the food and the tables as the floor was never cleaned and the table clothes were very stained and we never saw one changed the whole week we were there. I found a dead fly in the yogurt and to top it all off the day before we were due to leave we found a very large dead rat on the grass in full view and had to ask for someone to remove it. The whole area outside the hotel is also very run down with people living in shanty type lead-to shacks. The beach bar consists of a water dispenser that sits in the full sun all day. That only briefly describes the place but hopefully you get the idea, please don't go if you want a good food and a relaxing holiday.

Room Tip: Just don't go
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank katrina1532017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2017 via mobile

We (a family of 8) went for a summer break and the entire stay was a nightmare! The rooms were really small, ideal only for single beds.. facilities were in the worst conditions ever - entrance of your rooms are sliding doors, ours was broken, really difficult to lock, the socket insert in which the fob enters was coming out of the wall (unsafe) old fashion comodities, unclean, rusty shower taps and broken shower curtains, you know you're staying in a really old room as the bathroom door was crumbling apart. We had a leak in our bathroom coming from the ceiling, which we told concierge, but nothing was done about it. Housekeeping/mantainace of the rooms were slack - we had to ask for clean towels everyday, the lady said new towels arrive every 3 days?? The mini-fridge was inside a cupboard (integrated) that fell apart on the second day!! There was a rank, damp smell in the room, not sure what that was a result of, but was very difficult to be in. It was really difficult to communicate with the staff as there was very minimal English speaking ones.

Stayed: August 2017, travelled with family
5  Thank AFerdous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 29, 2017 via mobile

I dont even know where to start - ( i am not a snob, but work hard for my money and expect when i pay for a service to get what the hotel offers) currently here and wish i wasnt. The hotel is not what the pictures look like - its falling apart, very very dated - NOT MODERN AT ALL. The shower in our room is broken, no bath so tell me how i wash without flooding the place, as the curtain is an inch above shower tray - i have reported this. Told tp dial 0 for reception - phone didnt work! We have to use the allocated towels to mop up water - they dont get replaced for 3 days ( have had to ask for clean towels to replace dirty ones) the towels are also about 40 yrs old by the looks of them. Our door is a nightmare to lock and open, could push it open no problem. The maids cant lock it so its left open with all our money etc... in room. There are no coffee and tea facilities in room as offered on hotel site - cant even rent as they dont have any! Curtains hanging right off rails - took a full week to fix - the hairdryer works for 2 mins and cuts out - it takes a good hour to dry mid length hair - door handles hanging off at thigh height , could easily rip the skin. The food well - last night for dinner there was 1 option for main - some salad and 1 dessert - there was melon on offer. The food is not up to standard either ( i have pulled black hairs out of food on numerous occassions. I am blonde!!) We went in 1 night and there was no food - it was only 8.10pm and tea is from 7pm - 9pm - the chef refused to make us food, well that was the straw that broke the camels back - we have a 3 yr old who has eaten cucumber and melon since being here and cant get her tea!!! I also have a diabetic husband! We went to reception and the lovely male night shift receptionist offered to make us something. Its the same stuff day in and out - rice, boiled eggs, bread ( dont ask for butter you wont get it, even though its included in your AL - we take it at breakfast so the staff cant refuse us) on most nights the tea, coffee and water and juice machines are turned off at 9pm - the bar isnt stocked and they run out of sprite most days - we are not big drinkers but we would like a bit of a choice! The play park has cutlery and plates etc that have been lying there since we got here. Parasols falling apart and plastic grates at baby pool missing. The staff are very unhelpful and extremely rude to us - no other English speakers in resort (all Russian, German and Turkish) - the staff play dumb and have walked away after saying stuff to us laughing. The female manager after we complained has no interest in us. We have tried to use google translate but they dont want to know. This place is NOT for the Brits - whoever reviewed this place has lied and i would not want anyone else going through what we have just went through- sunmaster need to REMOVE IT- 3 stars i wouldnt give it 1. OH IT GETS WORSE - the hotel beach hahaha if you can find it is about 10 meters wide (you have to walk through what looks like a shanty town - very intimidating to get there). It has 2 old slush machines filled with god knows what! Then we come to my 3 yr old daughter - she was slapped 3 times by a 10 yr old Russian girl and pushed on several occassions down the water slide - well i did what any mother would do - i yelled at her and went and complained to reception! Then on our final 3 days my husband was in the pool and a Turkish family (3 daughters roughly early 30's, with 2 baby sons roughly 1 and 2, a younger sister and their mother) one of the babies the oldest 1, fell in pool as his mum was in the big pool he was left in baby pool with no arm bands on - he went to get his mum - falling in the deep end of pool - his mum shouting and my husband pulling him out - he got growled at with no thanx at all - then the eyeballing started - staring at us, there kids running amock with no disipline - taking there kids out of pool when my 3 yr old went in - and nodding over saying stuff - my husband you would have thought was riddled with disease the way they looked at him and moved there kids away from him (thats the thanx you get for saving a life eh!!!) Then more Turkish turned up, getting in toe with said female family and things got worse - my daughter had made a little friend ( little Russian girl) on 2nd last day to be met with disgusting behaviour from both families - kids moved out of baby pool away from my daughter and staring and waiting til they had moved - the father of the newest family refered to us as pale skins!! Coming over trying to intimidate us - everytime my husband went out of sight the father and wife of newest family came right over to where i was with my daughter, getting there sons to jump in and out next to us - the father and wife laughing and encouraging intimidating behaviour (i got slapped by 1 son - they just laughed) when my husband return they retreated back to opposite side of pool sitting laughing and staring at us. Well i am not a fan of racism and this is absolutely disgusting behaviour - i called them disgusting and left the pool - to come to the Golden Sun and be treated so so poorly is an utter disgrace and and i will not be back - we are Scottish and made the best of what we had - we went out and ate due to lack of variety and food but couldnt go far as its a Russian town and no one speaks English. There is no British flag flying outside hotel which says it all. The maids, handyman and nightshift receptionist were very hard working - but they can only work with the tools there given WORST HOLIDAY EVER - GOLDEN SUN - POORLY MANAGED - ONLY INTERESTED IN YOUR CASH BUT NOT IN PROVIDING A SERVICE - STAY AWAY

Stayed: July 2017, travelled with family
1  Thank colleen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 11, 2017

I have just come back from a week all inclusive at the Golden Sun Hotel in Beldibi and what a little gem of a place it is. I cannot fault my holiday there, it was a warm sunny glorious week I did not want to end. Travelling as a lady alone I arrived late at night and was greeted by a friendly reception attendant who took my case to my room for me, explained the sites facilities and the room facilities. On waking up on my first day the stunning backdrop took my breath away, none of the photos available online do this amazing sight justice. The complex is nestled at the base of the mountains and you can see the mountains from everywhere, including the dining area while you sit to enjoy your breakfast, lunch and dinner. This brings me on to the food, the food is amazing. They appeared to have 2 chefs on site who would prepare a delicious selection and always made more than enough, so if you wanted seconds you could fill your boots. Breakfast is a selection of cheeses, cooked meats and cereals. For lunch and dinner there is a selection of 3/4 hot items plus a full cold platter with salad, sauces, salsas and local treats. Some evenings we were treated to freshly grilled/BBQ’d fish or chicken. The bread which is available with all meals is always fresh and dessert is traditional sweet treats and when possible, fresh local apples and oranges. The oranges I have to add are delicious, you see them growing around the site and they are literally picked when ready. Whilst the shower room is basic, it is very functional and suited my needs. The rooms are all clean and have air conditioning which is a blessing. The rooms are cleaned daily by the 2 ladies who look after housekeeping, (although I did not spend much time in my room) towels and linen are changed regularly. Remember you need your own beach or pool towels. The beach is a very short stroll, has its own sun loungers but do make sure your shoes are ok on pebbles, but the view is immense. Then there is the bar, and Errol, who is I think an institution at Golden Sun. Providing a constant service, always happy to see you and always quick with your choice of drink. The all inclusive selection 10am-10pm of local vodka, gin, rum, beer were always plentiful along with mixers and pop, 2 juice machines and 2 coffee and tea machines are available, so always a selection alongside the water coolers. Staff at the site are always ensuring the site is clean and tidy, nothing is too much for any of them and the pool offered a welcome dip when the sun was at its peak. If you want to use the wifi, the heat and humidity can make it tricky so my tip is to sit at the bar with a drink, as if another excuse id needed, but the signal is better there. I cannot fault the Golden Sun Hotel and I am already looking forward to a return visit. They say your holiday is what you make of it, but here the place and staff made it very easy.

Room Tip: As with all complexes do take earplugs if you plan on going to bed before the bar closes.
  • Stayed: May 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
5  Thank lucywilliams1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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