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Reviewed November 30, 2017 via mobile

I take a yearly trip to Miami and this place is always great ! Jennifer was sweet and attentive !! The manager Juan even stopped by to make sure i was taken care of !! Well done guys keep it up ! I’ll return once again next year

Date of stay: October 2017
Trip type: Travelled with friends
Thank MaxTravels101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina S, Guest Relations Manager at Trump National Doral Miami, responded to this reviewResponded December 11, 2017

Dear MaxTravels101,

Thank you for taking the time to share your wonderful experience with us at Trump National Doral. It gives me great pleasure to share your sentiments with our dedicated and passionate team.

It is our passion to serve and we already look forward given the opportunity to do so again in the near future upon a return visit.

Sincerely,
Cristina Santiago
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2017

My time at the hotel and resort was fabulous. From the property to the staff and especially the spa suites were top notch. Being there with family was relaxing, delightful, and delicious as we were able to try and enjoy three of the four dining options. Room service was attentive and prompt, nothing got ran cold nothing cold went soggy. I highly recommend.

Room tip: My only advice would be fans in the bathrooms as it did tend to get a bit warm in there after a shower and in the process of doing my hair, but wasn’t appropriate to just open the main door.
Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alix S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina S, Guest Relations Manager at Trump National Doral Miami, responded to this reviewResponded December 11, 2017

Dear Alix S,

Thank you for taking the time to share your wonderful experience with us at Trump National Doral. It gives me great pleasure to share your sentiments with our dedicated and passionate team.

It is our passion to serve and we already look forward given the opportunity to do so again in the near future upon a return visit.

Sincerely,
Cristina Santiago
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 21, 2017

good hotel in very large complex - rather annoying practice of charging 18% for service even if they tip a glass of prosecco over you and you have to pay the dry cleaning bill; or they bring you completely the wrong drinks and you have to wait to get the correct ones - and still get charged 185 for service!
excellent golf courses - 4 in total - but dreadfully slow play for 2 out of our 3 rounds

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Vivien H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina S, Guest Relations Manager at Trump National Doral Miami, responded to this reviewResponded November 23, 2017

Dear Vivien H,

I greatly appreciate your visit at Trump National Doral and read with much delight that it exceeded your expectations. That is ultimately what we are striving for and I am very pleased to know that we succeeded in pampering you and contributing to a most memorable vacation.

Hope your able to return in the near future!

Sincerely,

Cristina Santiago
Guest Services Manager

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Reviewed November 21, 2017

This will be difficult to write in a limited space because the service was so exceptional. Each team member at the resort made such a lasting impression that it would be too long a review if I mentioned everyone. My wife said and I quote, "This is the most beautiful golf course and resort I have ever seen!"

We arrived Friday evening at around 9:30 pm after an extremely stressful jam packed week. As we arrived at the main entrance, Franklin greeted us with a warm and inviting smile. We checked in and gave instructions regarding our luggage and headed down to Champions Bar and Grille to unwind. That's when I realized I left my wifes golf shoes behind my seat. I went out and Franklin was more than happy to handle my mistake. I joined my wife only to realize I had left my reading glasses in the car. I returned again to Franklin to ask if he could get them and drop them at the front desk please. He asked, "Where are you going to be sir?" I said, " Champions." He said, "I'll bring them to you." Wow! Now that is service.

While we were in Champions, half the service staff came by to introduce themselves and personally engage us in conversation about our plans for the weekend. While there we were connected with our friend John Avellino. Although we are no VIP's, thanks to John and everyone there, we were treated like royalty. We were beginning to see why John had raved about the resort and encouraged us to come visit all these years.

Everything was like that the entire weekend and there was no average response ever. Not even the retail shops act like they are not part of Team Trump.

The next morning we went to breakfast and my niece and her boyfriend joined us at BLT's. The food was exceptional from the Belgian Waffle, or the standard American, to the Lox and Bagel. I was excited to hear the opinion of the resort from my nieces boyfriend, since he is an assistant golf pro at PGA National. He was in awe!

Next we went to our golf outing on the Red Tiger course and it was breathtakingly beautiful, challenging and fun. They have two service people that travel around with refreshments named Kelly and Susie, and they were gifted with perfect timing. Just as we were ready for anything, we would look up and there they would be coming around the bend with more refreshments. They added a new dimension to our day and our fun...

Are you noticing a pattern yet lol?!!!

So after freshening up at our room we head over to BLT's for dinner and they seat us in a booth looking out onto the beautiful resort. The food was delicious from the Braised Short Rib to the Ahi Tuna and the presentation was fabulous.The attention to detail and service were impeccable, warm and friendly. Our server Vladimir and his team were tops!

The next day as I was walking out the Spa lobby by our room, the young woman asked how our golf had been. I am sorry I did not see her name badge but was so touched that she would know our activities and take the time to inquire. Well, that is what you really get here at Trump National Doral Miami. It is all about excellence and taking personal service to a whole new level.

I not only recommend going to this resort for anyone that would love a beautiful getaway, but it is first on our list of favorites to return to. Try it, you will not be disappointed I assure you!

Date of stay: November 2017
Thank Ray W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina S, Guest Relations Manager at Trump National Doral Miami, responded to this reviewResponded November 23, 2017

Dear Ray W,

It has been a great pleasure to host you and your wife and I am very pleased to know that we exceeded your expectations. Our staff takes great pride in providing excellent service and it has been a true joy to pamper and treat you like royalty. Thank you very much for allowing us to be a part of your vacation and we look very much forward to welcome you back in the near future to create more wonderful memories that last a life time.

Very glad to know that we were able to treat you as a VIP as everyday we strive to do just that.

Sincerely,

Cristina Santiago
Guest Services Manager

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Reviewed November 20, 2017

This hotel is beyond beautiful, clean and very well kept. Golfing was exceptional and they worked hard to make sure play moved along at a good pace. There was a foul odor near the far end of the practice range (maybe dumpsters behind the trees?) but they had plenty of practice balls and the chipping range was great. Our room was in the Ben Hogan building and had a beautiful view; the rooms and balcony were large and comfortable. Our only issue was with housekeeping-very little was replaced each day (we were there Thursday-Sunday). We were missing wine glasses, coffee cups, COFFEE, toiletries and robes pretty consistently. Our friends received small water bottles in their room but we never got any-don't really understand that one. When we called on the wine glasses (twice), they sent up a small bottle of wine and a hand written note for our inconvenience-which was nice. We ate at BLT-the food was excellent, as was the service. All the staff members were extremely friendly and helpful. The pool is beautiful and they came around with complimentary water throughout the afternoon. Overall, I would highly recommend this hotel, it was a very relaxing get away.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank susie33626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina S, Guest Relations Manager at Trump National Doral Miami, responded to this reviewResponded November 22, 2017

Dear susie33626,

Thank you for your comments concerning your recent stay at Trump National Doral. We take your remarks seriously and apologize for the inconvenience you experienced with the service you received with Housekeeping. Please know that your comments have been forwarded to our management team to ensure that this situation does not occur again.

On the other hand, we're happy to hear that you were impressed with our resort along with BLT and the Royal Palm Pool.

We thank you again for sharing your comments with us and hope to have the opportunity to welcome you back in the future.

Cristina Santiago
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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