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Reviewed April 17, 2018 via mobile

We stayed the night here for 1 night. Check-in was smooth and the rooms were nice. With having a reservation for 3, I was shocked that the pull-out sofa bed was not made up in advance and we had to do that ourselves.

We got in later in the evening and checked out early morning so we did not utilize the pool or other facilities.

The lack of toiletries was a little surprising since they tend to cater to extended stay travelers.

Another nice to have would be an ice machine in the hallway or lobby....this is not available and you have to rely on the ice maker in the fridge in the room. They do no leave them turned on so there is no ice when you get into the room...a little frustrating but not a deal breaker.

As most hotels, if there have been repairs to the walls or ceiling, the workmanship is crappy and not done well...highly visible repairs were done to the ceiling in room 101.

Stayed: April 2018, travelled with family
1  Thank bjaschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Candlewood Suites Miami Airport Doral, responded to this reviewResponded May 1, 2018


Hello bjaschen!

It was our pleasure hosting you even for one night only. We also welcome your thoughts!

We can all agree that details matter, and they can make or break our guests overall experience. This is why I'm very sorry about the unmade sofa bed, lack of toiletries, and unavailability of an ice machine. I also recognize the unrefined repairs in your room.

This is certainly not how we want you to remember us. Keeping that in mind, I shared your comments with our Facilities Engineers and General Manager. I'm sure they'll take your comments into consideration when making decisions about our future upgrades.

Looking at the bright side, I'm glad that you were able to check in with ease and you find your room nice. You can count on us in making sure that we'll remain consistent, if not better, in these areas.

Once again, thanks for your time! Try us again, so we can provide you with the 5-star experience that so many of our guests have grown fond of.

Safe travels,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2018 via mobile

Excellent customer service, rooms are clean, I would highly recommended to anyone staying in the Miami area to stay here. Great location to get to Miami Beach, Fort Lauderdale, West Palm. Any where in the area is accessible

Stayed: April 2018, travelled with family
1  Thank rrstone1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2018

I was in this hotel in 2007. Returned to Miami after several years, to the same hotel. Still has the same facilities, quality, cleanliness, excellent price, and great staff. Room is very quiet, checkin and checkout really fast. It was great to see that the quality has not declined in over 10 years

  • Stayed: April 2018, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank jcsnCaracas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 26, 2018

Great staff. Despite airport very quiet room, clean, well furnished. No complaint whatsoever. Check in and out was quick and easy. Well lit parking area and close to a nice lake and many restaurants. Good place to stay.....if you don't need a huge marble lobby with waterfalls.

Room Tip: A room facing the little lake.
  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Hans M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 25, 2018

Stayed at the Candlewood Suites - Doral for a comparable price $159 - no room service for the 3 days there . Hotel has no ice machines - they have refrigerators; however, the one in my room was broken and was not repaired during my stay - the coffee maker shorted out and they would/did not replace it over my stay -- staff were unhelpful resolving these issues. Definitely will not repeat with this hotel.

Room Tip: Can't recommend anything about this hotel
  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank DrMike1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candlewood S M, Manager at Candlewood Suites Miami Airport Doral, responded to this reviewResponded February 27, 2018

Dear Dr.Mike1948: Thank you for your review. We are terribly sorry that our hotel did not met your expectations, Candlewood Suites Miami is an extended stay type of hotel where housekeeping is not performed daily to respect our guests privacy.The hotel does not have ice machines, that's why we have a full refrigerator in every room. We apologize for the ice maker not working in your room, however our front desk agent was nice enough to run to the gas station and buy an ice bag just for you, I'm sorry you did not appreciate his gesture. We remain at your service in the future and we hope that you can find a lower rate hotel with more services that fit your accommodation needs in the future. Thank you once again for staying with us. Candlewood Suites Miami Airport / Doral Management.

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