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All reviews travel lodge service station car park western hotels service area reception area busy road clean rooms biscuits would stay again main road stayed here for nights free wifi plenty of hot water ideal location great room buffet breakfast
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Reviewed September 28, 2016 via mobile

One night stop-over on the way home from holiday but the Best Western Metro at Pontypool is a gem. When I phoned to book earlier in the week Pam on reception was pleasant, helpful in sorting out ground floor rooms and on checking in even offered to help us assist my inlaws who are in their 80s to their room. The rooms may be small but more importantly have everything you need, are pleasantly decorated and have TVs with a full range of channels. Bathroom is well lit and shower was excellent. Everything was immaculate. Given proximity to a busy main road it was surprisingly quiet. Breakfast was fine - choice of cereal, fruit, yoghurt, toast, bacon, scrambled and boiled eggs, tomatoes, baked beans, sausages. Bethan was busy keeping everything topped up and tidied up and added a friendly, sociable touch to the start of the day. Outstanding. We've paid far more and received infinitively less at a great many higher starred hotels over the years.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank JMS1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 28, 2016

Stayed for 2 nights, asked for a quiet room which it was, amenities as you would expect. Staff helpful and friendly. Room clean and a good shower. Basic food available if you require it or there is a Kentucky and a McDonalds next door. Pub at other side of roundabout

Date of stay: September 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank keithkilvo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 27, 2016

Stayed here recently for a short weekend and would thoroughly recommend this hotel. At check in the lady was extremely pleasant and welcoming. Asked if we had stayed before and gave us a full rendition of the hotel and its amenities.

The rooms are very comfortable with tea making facilities, open fronted wardrobes including a plasma TV.

The bathroom is not overly big but clean and bright non the less. The shower is narrow with a curtain which does what all shower curtains do and tries to stick to you whilst showering.

The breakfast was ample plenty of tea, coffee toast & cereals, for me it just looked that everything was cooked in a microwave. The only other draw back is the dining area is restricted and doubles up as the check in/reception and bar area too so can get a little crowded especially at checkout time.

This hotel looked to be wheel chair friendly, but there are no lifts to the 1st floor

I would stay here again.

There is a Harvester, KFC and McDonald's all on the same roundabout as the hotel

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank AT6Texan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2016 via mobile

Beds are big and comfy, the tv actually works instead of two channels like in most hotels! There is a bar/ Coffey area by the reception which is reasonably priced for a hotel, meals served at certain times. Friendly staff, rooms are quite well sound proofed even if you are in a room by the main road, the shower is warm and most importantly the entire hotel is very clean. On the same site as the hotel is a fuel station, KFC, McDonalds and just on the opposite side of the round about a harvester pub. I always use this hotel when I come up to work on the pontypool & Blaenavon railway and wouldn't want to stop anywhere else

Date of stay: June 2016
Trip type: Travelled solo
Thank Mitchell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2016

Very nice place to stay for the weekend it was clean, very friendly, comfy and very good value for money. stayed to go to show in Cardiff and was fantastic base to stay. Very good location nice and quiet. Staff were so helpful and friendly made to feel very welcome.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank leighdwisbech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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