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Reviewed July 26, 2016

If you want to stay away from city center and don´t mind driving to it each time you need, and if you are desperate for a heated swimming pool, this is definitively the place for you. And that´s pretty much all we have to say of positive to this rather expensive hostel. The main house is nice when you get into it however rooms are very noisy. Because of the horrible acoustic of the main building (at least the ground floor which I stayed), by 7am you´ll have the feeling that the receptionist and early arriving guests are indeed in your very room. Rooms are quite simple (which is fine) and queen beds are indeed made up of two singles, which may be a uncomfortable. Bathrooms are OK only if you are a contortionist - at least in the room I stayed I could not fit with my legs when sit down at the toiled and had to "do it" in diagonal which was very unpleasant; moreover in order to take a bath you have to choose the least of two evils: either you open the door and enter, and then open the shower and get a very cold first water jet; or you open the water, wait for it to warm up and only then you open the glass door, but wetting the entire bathroom while you try to enter. However above all what really upset us is the way of doing business of this property. At the moment of doing the booking, there was no option for a bigger room for 4 people (if there were, we missed, but I´m pretty sure there wasn´t any available). When we checked in we were put in two rooms, one of which was for 4 people. I immediately asked to have my booking adjusted to let me stay in one room. The receptionist said he needed to ask the manager, and never came back to us. He wasn´t even in the reception when we came from dinner. The next day I finally found him and asked for an answer and he said he could not do it but gave me no specific reason why, just telling me I should ask the manager. Manager wasn´t available (it seemed to me he does not make much effort to be available because I took me 3 days trying to call him after my stay. When I finally got him on the phone I was surprised to hear he was sure it was my mistake (to have picked the wrong room) and that I was supposed to chase down the receptionist if I wanted an answer during my stay. Hardly the kind of behavior you expect from a hotel/hostel manager. I think I could stand any of the defects of the hotel but not really such disregarding for a guest. This is obviously the way of doing business in which you don´t care whether your guests will return or talk good of your property to other potential guests. And this hotel is quite expensive compared to others in the city, which makes its total value to be very low.

Room Tip: You better see the room first and check the bathroom size. Avoid being in the same floor or to close of the reception
  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 22, 2018 via mobile
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Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2018 via mobile
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Stayed: August 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErickC1705, Gerente de recepção at Pousada Candonga da Serra, responded to this reviewResponded September 17, 2018
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Reviewed July 27, 2018 via mobile
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Stayed: July 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 26, 2018 via mobile
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Stayed: July 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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