We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Absolute disappointment” 2 of 5 bubbles
Review of Sol Cayo Largo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Sol Cayo Largo
Ranked #2 of 6 Hotels in Cayo Largo
Moscow, Russia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Absolute disappointment”
2 of 5 bubbles Reviewed 3 April 2012

We have just arrived home from Cuba. We spent about two weeks in Sol Cayo Largo. This was our first time in Cuba and it is the first country I don’t want to visit again. I can’t say that everything was awful. No, there were some good things…Sun, nature, guests, dinner and breakfast, a swimming pool, ice-cream, fitness centre...

As for the bad sides...

The beach

During our staying there were 3 days when the sea was calm and clean. We even saw THE BEACH those days. The rest of the time the wind was so strong and the waves were so high that nobody went to the beach. We hoped that we could swim on Playa Sirena but it wasn’t as clear and calm as all the photos showed. Even there the water was very dirty and cold, very cold. Once my husband decided to swim… It took him two minutes)) He was frozen immediately. So, all the people spent the days at the swimming pool. But when the weather had changed the sea calmed down and for 3 days it was was very clear. We preferred to stay at the hotel beach. It was OK. The resort provides lots of beach chairs. You can find free chair even in the afternoon. May be if the weather were better my emotions would be better too. MAY BE!

The resort territory

It's quite big but absolutely scrubby. There is a pond. It's so dirty and stinking. You have to hold the nose while passing. The water is brown in it.

The food

I was very disappointed when I came to the restaurant to have lunch. Depend on your food likings you can find it good or bad. As for me I respect myself and I don’t understand why the lunch was so poor. Defrosted vegetables, rice, legumes and meat. The dinners were much better. The choice of food was really good but is it a good for people’s health to serve such hearty dinner and poor lunch? The only decent a la carte is Fish A La Carte. The rest are awful. A sort of roadside snack bar. We went to the Italian and regretted that missed an excellent dinner in the buffet.

The staff

Not bad. But they always wait you to give them money. They don’t want to work without your dotation. For example, when we arrived the towels in our bathroom were vary old, brown and torn. After we gave a CUC to the maid she replaced them with the clean and white ones. You have to wait until someone serves you water or wine in the buffet too.
But the worst thing in the hotel is stealing. There were stolen two things from our room. First, my jacket. It was the only warm thing I had there. The evenings were quite windy and I used to wear it every evening. Once I didn’t find it in my room. I went to the receptionist. She told me they would look for it. But of course they didn’t find it. I was very sad but didn’t want to blame the maid. I preferred not to spoil the rest of the holiday. After 3 days I found out that my earrings weren’t in the room. There is a man in the hotel who tends to help guests to solve some problems. He speaks different languages and knows everything and everyone in the hotel. My husband asked him for help. He called for a Security man. We showed him the earrings photo and wait in the lobby until they were talking to the maid. Then we went to the room and found the lost earrings. They were put stealthily while we were waiting in the lobby. The next day my husband asked the staff man to get back my jacket in the same way. But he said it was too late and the jacket wasn’t in the hotel. I was amazed their impudence. I had to hide my clothes in the suitcases till the end of my holiday.

Well, I think it’s the most important information I have to inform you.

I do not want to dissuade you from going to Sol Cayo Largo. I just want to let you know that the sea could be awful, the food isn’t as good as it could be and that it would be good for you to hide the things and clothes you don’t want to be stolen.

If you have already bought the tour trip to the hotel I wish you a good journey and really hope you won't be faced with such unpleasant situations as we did. Goodluck!

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
18 Thank MrsMalena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,170 reviews from our community

Traveller rating
    1,450
    1,664
    700
    242
    114
See reviews for
600
2,487
201
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 24 March 2012

We stayed at Sol Cayo Largo from March 16 to 23, 2012. It was a disappointment comparing to our stay there four years ago and last year’s stay at Sol Pelicano. Firstly, the resort is definitely not worth the price that is being charged. It might look nice on the outside but the rooms show serious neglect. The lock on the balcony door did not work properly, also the door was very difficult to slide. I had to use a considerable force to move it just a crack, but considering that the lock did not work this was probably an advantage. However, there are worse things than the door. Both I and my husband were sick from the food. I was sick twice and still suffer from the effects of food poisoning. The first time we were not sure of the source but the second time we figured it out. It was the undercooked meat from the beach side barbeque. I suspect that it was the same the first time. Do not eat anything from the barbeque, there is usually a lineup and the cook is probably rushing and not cooking the meat long enough. In both cases it was the chicken. Also be careful with meat from the grill in the main buffet. On two occasions the chicken and hamburger that I ordered were partially raw. Do not rely on the cook, make sure that you are comfortable with the amount of time the meat is being grilled or barbequed. We found that we were not the only ones that were sick, on the departure day we have spoken to a number of people from the same flight, out of approximately 14 people, at least 6 were sick at some point.

Another problem at this resort is the number of cats roaming freely the restaurants and buffet area and begging for food. Normally, I am a cat lover and have one at home but this was totally inappropriate. Because of the open concept, the buffet and especially the beach restaurant are infested with flies. It is really disgusting as flies are on every platter with meat, bread, fruit and dessert. Initially they cover the dishes with saran wrap but it is impossible to keep it on all the time and eventually the dishes stay open. In the evening it is impossible to eat your dinner without being constantly bitten by bugs, it is extremely annoying as the bites are very itchy. The service is another thing, unless you tip the staff in advance, you are mostly ignored. We resorted to getting our drinks ourselves from the machine. In conclusion, I do not recommend this resort, and if you decide to go, be very, very careful what you eat.

Room Tip: First floor rooms are more comfortable in terms of temperature. There is no insulation from the roo...
See more room tips
  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank Lucyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

We stayed at Sol Cayo Largo from Jan. 13 to Jan. 20, 2012. This is our 2nd vacation to the island of Cayo Largo. Last year we stayed at Playa Blanca. Both resorts are very nice. The grounds & rooms are nicer at Sol. At both resorts the housekeeping staff did a great job keeping our rooms clean. The bathrooms at both resorts need facelifts, but we always had clean towels, hot water & they were cleaned as best as possible. We don't go on vacation to sit in the bathroom & admire it. This didn't bother us that much. The towel art was something that we looked forward to when we returned to our room to get ready for the evening ahead.
At both resorts the nightly entertainment staff was great. The shows were professionally done.
The house band at Playa Blanca, played from lunch until whenever. We didn't even hear the band at Sol Cayo Largo, BUT they kept trying to get us to buy their CD!!
Our room wasn't ready at check in at Sol, but we had bathing suits & sandals in our carry on (highly recommended). We changed in the lobby washroom & began our relaxing vacation.
The staff at reception was very helpful & accommodating. We were in our room before 3:00 PM.
We recommend renting a jeep for the day as you can travel where you want, when you want & see things that you don't see when taking a taxi. We had a wonderful day touring the island at our leisure. We visited Playa Blanca to visit our friend Giancarlo. He works as a lifeguard on the island. It is good to know the lifeguard, as the beaches are usually yellow or red flagged!!!
The majority of the staff, as far as we are concerned are friendlier & more attentive at Playa Blanca, with some exception. Yadira, Noel, Allie & Cadros(?) & all the staff at the Sol Azul pool bar were excellent!
There wasn't really a problem finding a lounge chair either at the beach or the pool at the Sol, unlike Playa Blanca.
We went to Sirena Beach one morning around 9:30 am & there wasn't a seat to be found. If you are planning to spend the day there go early!!
The buffet at Playa Blanca is far better than at Sol Cayo Largo. The food is better & the staff are friendlier & attentive. We went many times to the buffet at Sol & no one came over to us. That was never the case at Playa Blanca. We didn't go hungry, but the food and service just wasn't as good.
For comparision between the 2 resorts. Rooms & grounds are prettier at Sol Cayo Largo.
The beach is the same at both resorts. (FUN)
The food is better at Playa Blanca & the majority of the staff is friendlier & more attentive at Playa Blanca.
Would we recommend Sol Cayo Largo? Yes, but we won't go back. The Sol Cayo Largo is $200.00 to $400.00 more expensive & doesn't provide any more (sometimes less) amenities than Playa Blanca

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
21 Thank ks_gm_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 11 February 2012

You MUST go to Cayo Largo. It's a real paradise. But the Sol Cayo Largo Hotel needs to pay more attention to its food. I know that it's an island of another island, that nobody actually lives there, but I think hygiene and care is universal, non ideological values. We stayed 3 nights in january and never had dinner in a "a la carte" restaurant, even staying at a 'luxury' suite (they promise you a guaranteed a la carte booking, but actually they send you to the beach restaurant, open, where the lunch is served). Actually the bathroom needs some improvements. Considering you are in Cuba, in a tiny island of Cuba, I think it's almost the best you can wait.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank LMVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osoyoos, Canada
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 10 February 2012

This was our 12th vacation in Cuba, and our 8th to this resort. Over the years we have made many friends there, both with other tourists we meet ther every year, and many of the staff. When we arrived we were immediately met by several staff who recognised us and welcomed us warmly like an old friend, with hugs and handshakes. We felt as if we were returning home. As usual, I can say nothing negative about the staff. They are all very friendly, wonderful people, from the gardeners, to maids to waiters, and the front desk. Rooms are very clean, and food this year seemed to be better than in previous years. Lots of choice. There is no excuse to being hungry here. The difficult part for me is that the resort itself is getting very tired. The rooms and furniture badly need an update, the pool liners are starting to bubble, and need replacing, there are many cracks and holes in the pathways, and unfortunately the beach had almost gone in front of the resort. We suspect as a result of the large cut back in staff this year. Although we did not go to Playa Sirenes, we were told by many that did that it had lots of cigarette ends and plastic cups etc on the beach. A very negative change from the pristine white sand of a few years ago. We really love this resort, and the staff, very much, and will probably go back next year, but if the repairs and renovations are not carried out, that sadly may be our last visit.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
14 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

Was upgraded from the Pelicano to the Sol Club in January 2011 and I immediately fell in love with the charms of the El Cayito. But on the last day, they ran out of tonic water. Oh well, I thought, there's always next time.

In January 2012 the bus dropped us off after the 6AM Toronto flight at 10:30AM in the hotel. The rooms were not ready, not until 3PM we were told. Others were outraged, but I just changed into my beach gear in the lobby men's room and headed for the beach, snorkeled, and say two fish underwater before lunch.

But everything in the hotel seemed just a bit run down. The El Cayito was STILL out of tonic water! That's okay, I happened to bring a bottle in my suitcase....how did I somehow know? The decorative pond at the western end by all the restaurants has not been scrubbed down in years: It looks terrible. I had a family member dying back at home and this time, of all times for that to happen, they ran out of the internet access cards. We were all cut off from the outside world for the entire week! The musicians seemed particularly dispirited, and could only work their way through a repertoire of about 18 numbers. No free-form jamming, like the Septuo Son de Calman (of Varadero fame)

My complaint is that this is the most pricey hotel on the island. I could have saved a bundle had I gone to the Playa Blanca and had the same complaints.

i will return here some day, but the magic spell has been broken.

JG, Toronto

  • Stayed January 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank studentjohn36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 4 February 2012

The resort is a bit older and could do with a fresh makeover. While the rooms are clean, it does feel dated and the bathrooms could use some serious updating.

The property itself sits above a rocky ledge, so if you want the typical Cuban beach, you have to use the tram/train that takes you to Playa Paraiso or Playa Sirena. Otherwise, the resort pool is very nice, albeit noisy with the loud music at one end and the sound of the folks at the bar at the other end. It doesn't matter where sit along the pool, it's hard to avoid the noise.

The front desk and restaurant staff were always very friendly and helpful; however, we did notice the workers on the property were definitely not as outgoing. But if you initiated the "hola", they would always respectfully reply.

The food at the buffet was just OK. While there was enough variety, I do concur with other reviewers about there being way too many flies circling around the food which could be easily remedied by being covered. The food at the hot stations were often warm at best. Stick with the pasta bar, grill area and omelette stations where the food is prepared in front of you if you're concerned about proper sanitation and food preparation. There's only 1 a la carte restaurant and you do need to make a reservation. The food is definitely better but you may only be able to get in once possibly twice on a one week stay.

There is no room service and the fridge is only stocked with water.

Couple of things to point out that really make the trip more worthwhile at the beaches...

1) If you can afford it, rent a car to get to the Playa Paraiso and Playa Sirena. Otherwise, the "train" ride can be very dusty, smelly (of the gas fumes), and long (30 minutes). However, it will be a bumpy ride no matter which mode of transportation you take. With the car, you can also check out the "town" or head over to the beaches in the east (ie: Playa Blanca).

2) Get to the beach early if you want a palapa. They go FAST!

3) Try out the restaurant at Playa Sirena...If you are a lover of shellfish, the grilled giant lobster tails are AMAZING (and cheap)!!!

4) For the ladies - If you're fussed about hygiene/sanitation, bring toilet paper (as you'll only get a couple of squares with your tip), and travel wipes or hand sanitizers for the washrooms at Playa Sirena.

For the money, Sol Cayo Largo provides good value.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank GeeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cayo Largo
0.0 km away
Sol Hotel
Sol Hotel
#5 of 8 in Oyster Pond
4.5 of 5 bubbles 174 reviews
281.6 km away
Hotel Playa Cayo Santa Maria
Hotel Playa Cayo Santa Maria
#3 of 14 in Cayo Santa Maria
4.5 of 5 bubbles 5,971 reviews
282.7 km away
Royalton Cayo Santa Maria
Royalton Cayo Santa Maria
#1 of 14 in Cayo Santa Maria
4.5 of 5 bubbles 2,814 reviews
Show Prices
Show Prices
Show Prices
589.8 km away
Paradisus Rio de Oro Resort & Spa
181.5 km away
Royalton Hicacos Varadero Resort & Spa
583.3 km away
Hotel Playa Pesquero
Hotel Playa Pesquero
#1 of 4 in Rafael Freyre
4.5 of 5 bubbles 7,299 reviews
Show Prices
Show Prices
Show Prices

Been to Sol Cayo Largo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Cayo Largo

Property: Sol Cayo Largo
Address: Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo 27900, Cuba
Region: Caribbean > Cuba > Cayo Largo
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Largo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Largo 4*
Number of rooms: 296
Official Description (provided by the hotel):
Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Sol Cayo Largo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sol Cayo Largo Hotel Cayo Largo
Sol Hotel Cayo Largo
Cayo Largo Cuba
Cayo Largo Sol Hotel
Sol Club Cayo Largo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing