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Reviewed December 13, 2017

Property has lost its former glory, lighting is absolutely below the required, most areas dark including my bathroom which had a faulty light. Urgent need for modernization and improvements including basic coat of paint. Fixtures and fittings also taken a beating, shower head was blocked barely let water out. The television had a poor selection of channels most of which were not clear enough to watch.

I did not get a sea view room, and 4 attempts at requesting for a better room fell upon deaf ears. The in room telephone also had issues and went off completely at some stage.

Bed was in good condition and the AC worked well too

Room Tip: Not all rooms have a sea view.
  • Stayed: December 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank pks-globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded December 18, 2017

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Feedback from our guests is of utmost importance as it helps identify the strengths and also highlights the areas that we need to focus upon. Honest reviews are always noted with gratitude by the entire team at our hotel. It is our continued endeavour to provide the best of all services and facilities to our guests; therefore, it is disheartening to know about the inconveniences you had to face during your stay with us. Please be assured that such is not a norm here. We have noted your feedback and our management will ensure that strict corrective measures are taken by all the relevant departments to strengthen our services.

We sincerely hope that you do not judge us based on this experience as this does not highlight our service standards. We hope you provide us another chance to serve you with improved services.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2017

Wonder how I have not been here before - Great place .
A room facing the beach is great , monkeys can be bothersome -- they disrespect women aahhh, I could not stay peacefully at my balcony
Would I go back? -- certainly I hope I will do so soon!...
Great staff , beautiful beach ....

Room Tip: beach facing balconies... top floor
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded December 11, 2017

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for applauding our warm services on this esteemed travel forum. We are elated to learn that you had a wonderful stay at our resort aided by our well-appointed accommodation, mesmerizing views, diligent associates and beautiful beach.

It would be a pleasure to welcome you back again. Do stay in touch and keep yourself updated on the ongoing and upcoming offers at the resort through our social media channels.

See you soon!

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2017 via mobile

The entire staff was great,the hotel is located within the reach of the places we had to visit . The pool and gym was outstanding.. there’s is even a squash and tennis court that you can enjoy with friends and family, the buffet was plentiful with many options ... I would stay here again especially because of the spa, i loved
it.

Stayed: November 2017, travelled with friends
Thank esther955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded November 27, 2017

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Happy guests and happy reviews are the highest form of reward and we thank you for sharing the same with us. Thank you for sharing your feedback on this esteemed travel forum. We are pleased to know that our warm hospitality, excellent service, recreational activities and strategic location impressed you. Our spa is one the favorite features of our resort among other travellers and it’s great to know that you think the same.

We look forward to hosting you and your friends again on your next visit. With festivities around the corner, do connect with us through our social media channels and avail upcoming offers and promotions.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2017

Went to Diani Reef with my colleagues for a friend's birthday weekend and we had loads of fun (and literally not enough time) to do everything! The Tepanyaki was one of my highlights and you should do dinner there. Loved the seafood restaurant and sipping cocktails as the day goes by.....and the best thing has to be the pool bar.

Above and beyond, the staff were super helpful and at our service. Oh wait, Diani Reef gave us the best welcome with local dancers - we sang and danced then sipped cold madafu before check-in. I'd recommend the resort to families looking for a relaxed resort and couples seeking some time off the bustle of everyday life. Above and beyond, the have a conference centre that can sit up to 600 people so you can do business and leisure in one resort.

Room Tip: Tepanyaki is a must try! Leave your room doors and windows closed - monkeys literally had my bananas when I went to the bathroom :-(
  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Muthuri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded November 27, 2017

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for sharing your perfectly starred and wonderful review on this esteemed travel forum. We are pleased to know that you and your friends had a wonderful time at our resort and our warm hospitality, unique cuisine and comfortable accommodation impressed you. It’s great to know that you had a good time singing and dancing, and our unique welcome greetings pleased you.

Once again thank you for recommending our resort to other visitors on TripAdvisor. We look forward to hosting you and your friends again on your next visit. Do connect with us through our social media channels and avail upcoming offers and promotions.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2017 via mobile

From the moment you enter, you are treated exceptionally! Veronica, Lilian and Miriam at the front desk could not have been nicer, always greeting you by your name when you entered the lobby. Philip, at the beach bar, was also an exceptional bartender, well-educated, and an interesting conversationalist!

Located on the north end of the beach road, it's several kilometers to the center of town, made possible by taxi service or hailing a tuk-tuk on the street. The rooms were clean and the breakfast buffet, included, was really nice, too, with an omelet station (very friendly and helpful omelet chef!).

I'll definitely stay here again!

Stayed: November 2017
Thank hangdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded November 27, 2017

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for taking out time to share your delightful feedback on this esteemed travel forum. We are pleased to know that our warm hospitality, excellent services, clean rooms and culinary spread impressed you. Our strategic location and unique welcome greetings are one of the commendable features among other travellers and we are glad to know you think so too. Your kind words for our associates have been received with much gratitude.

We look forward to hosting you again on your next visit. Do connect with us through our social media channels to stay updated on upcoming offers and promotions.

Best Regards,
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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