Whilst staying at another resort on Diani Beach we took the opportunity to dine out on some evenings to experience the cuisine on offer in the immediate area.
The setting for the restaurant is quite stunning, passing through a beautifully designed hotel. We were greeted by staff, including the duty manager, and shown to our table. The selection of dishes available was varied both for appetisers and mains, equally split between vegetarian and non- vegetarian. Dishes were well presented and the food very good, although the service was not up to the standard expected of a restaurant in keeping with the hotel. Although similar types of dishes were ordered, including salad content, the initial plates used for the salad and appetiser were not removed, and as such dirty dishes remained on the table awaiting the main course. When the main course arrived the same plates were clearly intended to be used throughout the meal - totally unacceptable. For a restaurant in such a prestigious setting the nature of the service and lack of attention spoilt what would otherwise have been a very enjoyable meal. Having been introduced to the duty manager on arrival she was not evident when we were to leave, otherwise I would have welcomed the opportunity to discuss our experience. With a little work and some additional staff training I'm sure the restaurant will be very successful, unfortunately you only have one chance to give a good first impression and on this occasion it was lacking.
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