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8 - 13 of 200 reviews
Reviewed August 30, 2018 via mobile

Had business and got my out of town associate a room. Excellent front desk service. Stephanie was courteous, quick and got everything set in no time. Good price too.
My guest appreciated the location (very central for walk and restaurants) and view on the bay side (ask fo it worth it). Room was clean and beds comfy but the bathroom is a throw back to older design. Hotel is in a re-tasked old building by a canal and the bay where is held the annual regattas in July.
All in all best hotel in the area ( MUCH cheaper than Chateau Vaudreuil, the other one) but keep in mind it’s Valleyfield, not downtown Montreal or Toronto.
By the way the restaurant is very nice and the food also.
Enjoy
Alain B

Date of stay: August 2018
Trip type: Travelled on business
Thank DouceVie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2018

Went to check into the hotel...once they knew we were English speaking and not French..it all went downhill...sat there in the lobby for 1 1/2 hrs while they checked every person in (all French) before us. They told us check in was at 3 pm but that only applied to us...literally checked in everybody but us..rude and when I asked the young man at the desk if it was their policy to check only French people in first he said yes...treated like second class citizens...disgusting service...will never recommend or stay here again.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Faithieann
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2018

This hotel has everything it needs to make it a "Very Good" hotel. Great staff: warm, welcoming and helpful. Large comfortable rooms and baths with good quality towels. The rooms are neat and clean with good attention by the housekeeping staff. Why did I rate it only good? Our room had at least 3 cosmetic flaws that more attention to detail could have solved (for instance our towel rack was recently replaced - but the holes from the previous one were not properly repaired.) The pillows were very good, but the mattress while not uncomfortable has become too soft. and finally the toilet paper was a lower quality than I would expect from this level of hotel.
Upgrades and repairs were going on, had they not gotten to our floor?
This hotel has everything is needs for the quality of its rooms to match the image it wants to project - it just needs more attention to the details.

Room tip: Our room was 806 it looked out over the city - the odd number rooms should give you a view over the lake.
Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank glasstitcher
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2018 via mobile

Went to check into the hotel...once they knew we were English speaking and not French..it all went downhill...sat there in the lobby for 1 1/2 hrs while they checked every person in (all French) before us. They told us check in was at 3 pm but that only applied to us...literally checked in everybody but us..rude and when I asked the young man at the desk if it was their policy to check only French people in first he said yes...treated like second class citizens...disgusting service...will never recommend or stay here again.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Faithieann
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2018

Very very disappointed with the poor customer service and what seems to be dishonesty by some of the staff of this hotel.

My wife, baby and I stayed at this hotel from July 20 to 22. When we arrived home on the 22nd, we realized that my wife had forgotten her purse and her work computer in the nightstand. We immediately called and asked whether the cleaning staff had found them and asked that they call us back ASAP explaining how important the laptop in particular was for us.

They never did. We had to call them back ourselves later that evening and they promised to give us news as soon as the staff member appointed to our room would come into work the next day.

Next day: radio silence and again we had to call multiple times only to get poor excuses on why they didn’t know where the purse/laptop were. Finally, later that night, they left a voicemail saying that they had looked everywhere and the purse/laptop was not in their hotel.

Clearly, something was odd since we knew exactly where we had left the items.

A couple days later, as a last resort we used a connection of ours to get in touch with a senior manager of the hotel. Surprise surprise, a few hours later they had « found » our things.

Bottom line: We do not trust some of the staff of this hotel and will never be going back

Date of stay: July 2018
Trip type: Travelled with family
1  Thank Jonathan M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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