We stayed here at Christmas time and the first impression was very positive. Easy to find, beautiful location. The public rooms were modern and we loved the real fires in the bar and the room where we had dinner. The bedroom we had was massive! Loved the fact its an old building and you can open the windows.....
The only thing we struggled with was the service. Reception staff were lovely but the breakfast and general waiting staff need some customer service training. It took 4 attempts to get our breakfast order right on the first day and on the second day 2 attempts but we got there in the end...... we were not the only people to have the same experience and although not funny for the staff the other guests remarked to us that they had had a similar experience..........it could be the fact it was Christmas and the hotel was fully booked and they were overstretched but this detail could so easily be improved as it is a lovely hotel......More
- Free Wifi