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All reviews a small sitting area colca valley heater peru coca
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2 - 7 of 496 reviews
Reviewed October 15, 2019

The rooms are simple but pleasant with a small sitting area and a pleasant view. The atmosphere in the dining room in the evening was delightful with many nationalities mixing and talking over a pleasant buffet dinner. All in all, a great way to prepare for the following day in the amazing Colca Valley and Canyon.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
POZODELCIELO, Director Comercial at Pozo del Cielo, responded to this reviewResponded October 18, 2019

Dear guest:

Thanks to the loyalty of our valued guests, every year we have raised the quality and added new services, which you yourselves have been able to verify, the views to the Colca valley and the landscapes make Pozo del Cielo a charming place.

We hope you will return soon for our facilities and receive him with the best happiness.

Sincerely,
Pozo del Cielo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2019

Stayed for 1 night during our 2 week trip to Peru.
Interesting hotel! Rustic and colourful.
Bonus to have heating and electric blankets. Best thing was that the planetarium was just across the road which was totally worth a visit.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank kcran2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
POZO DEL CIELO H, Director Comercial at Pozo del Cielo, responded to this reviewResponded August 26, 2019

Dear guest:

Thank you for staying with us, always a pleassure to know that our guest enjoy our services.
Feel welcome again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 20, 2019 via mobile

We stayed for a night as part of a tour to the Colca Canyon. The hotel is pretty, so was the room. It was rustic and charming. The beds were nice, so were the linens. Breakfast was nice. The only problem was no hot water. There was no time to tell anyone since I tried to shower late at night and then early in the morning, but I have seen other travelers complain about this too.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank Liana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
POZO DEL CIELO H, Director Comercial at Pozo del Cielo, responded to this reviewResponded May 30, 2019

Dear Guest:

Thank for your kind words despite the issue with the hot water. Can assure you that if we had noticed the problem, we would have solved it immediately.beacuse our personal is available 24 hours.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 5, 2019

This was listed as a 3 star hotel but to be honest if they had listed it as 2 star then the expectations would have not been as high. It is very basic, clean and simply furnished. Staff did not speak any English but were doing their best to communicate with the limited Spanish we offered. We did have a decent stay but with very limited offerings. Breakfast was fair and enough to provide a start to the day, limited overall.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ceejay22013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
POZO DEL CIELO H, Director Comercial at Pozo del Cielo, responded to this reviewResponded May 30, 2019

Dear Guest:

We are sorry for your comment, which is very different from the opinions of other travelers however we are very respectful of this and we invite you to check again the quality of our service.
It is necessary to mention that there is a staff in charge of the reception who speaks English and French.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2018 via mobile

Located just outside Chivay's city centre, Pozo del Cielo is a picturesque structure, it seems you are in a tale, with little streets to reach the rooms and colorful buildings. The room was good and also the breakfast, the hotel was under some renovation so a little bit noisy. At the end is a good option to not stay near Chivay's city centre.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank gazzagascoigne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
POZO DEL CIELO H, Director Comercial at Pozo del Cielo, responded to this reviewResponded January 12, 2019

Dear guest:

Thank you for writing such a nice comment, indeed the design of the hotel is inspired by the Andean architecture and its design is very nice and peculiar.
We invite you to visit us again so you can appreciate the internal remodeling.
Receive a warm greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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