We telephoned to ask availability for a room for the night while travelling through Austria on our journey to Croatia. We were told a room was available & to use the automated check in system using our credit card. This system is situated directly outside the hotel entrance & is similar in looks to an ATM. We arrived at the hotel & successfully negotiated the check in system, obtaining our key to gain access to the hotel & our room. The rest of the services, shop & restaurant were closed by this time, 10:00PM. We opened our room door, horror, the room was used, towels were used, beds were used! The room had not been cleaned after the previous occupant. With no staff member onsite we telephoned a head office number we found in the room. A lady answered & said she was 200km away at HQ but would try & phone the manager. She phoned back a few minutes later to say she couldn't contact him. With no room to sleep in, it was now 10:30PM. The lady at HQ gave us no solution whatsoever. My wife came up with the idea of checking in again, which also involved paying again. We went through the process again & to our horror the automated check in machine this time failed to give us a room key! Try number 3, we went through the process again & this time were given...We telephoned to ask availability for a room for the night while travelling through Austria on our journey to Croatia. We were told a room was available & to use the automated check in system using our credit card. This system is situated directly outside the hotel entrance & is similar in looks to an ATM. We arrived at the hotel & successfully negotiated the check in system, obtaining our key to gain access to the hotel & our room. The rest of the services, shop & restaurant were closed by this time, 10:00PM. We opened our room door, horror, the room was used, towels were used, beds were used! The room had not been cleaned after the previous occupant. With no staff member onsite we telephoned a head office number we found in the room. A lady answered & said she was 200km away at HQ but would try & phone the manager. She phoned back a few minutes later to say she couldn't contact him. With no room to sleep in, it was now 10:30PM. The lady at HQ gave us no solution whatsoever. My wife came up with the idea of checking in again, which also involved paying again. We went through the process again & to our horror the automated check in machine this time failed to give us a room key! Try number 3, we went through the process again & this time were given a room key of a room that was clean. By the way, the price of a room here is €147.50 inclusive of breakfast, not cheap by any means. By the time we finally entered the room it was 11:25PM. To be fair, the following morning the manager refunded all or money back to us, over €400.00! This shouldn't happen no matter what amount of money you pay. It's poor service by Landzeit.More
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