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“Wonderful but could be better for families”

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Six Senses Zighy Bay
Ranked #1 of 1 Hotels in Zighy Bay
Certificate of Excellence
Canton of Basel, Switzerland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful but could be better for families”
Reviewed 29 February 2012

No need to say how wonderful a stay at a Six Senses is. At Zighy Bay it isn't different, the pool villas are spacious and nicely furnished, the whole hotel's atmosphere is due to relaxation.
That is the little problem for families with small children: kids club isn't really helpful, we wanted to go diving and the kids club was still closed in the morning prior to our boat departure time. We always had to hire a nanny for that.
We stayed for 10 marvelous days in October 2011 with our little son, 3 years old. Staff was helpful and organized baby-sitting for the occasions we needed (dinner alone sometimes and diving). The babysitters weren't specialized nannies but waitresses that had their day off . For that price and in that hotel, we expected trained staff.
Another weak point for families: you can't buy anything for children at the hotel shop, no biscuits or diapers or any sweets, etc... so you must bring your own 'snacks' if you don't want to order a meal all the time.

  • Stayed October 2011, travelled with family
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Helpful?
2 Thank 790estelam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 2 March 2012
Dear Valued Guest,

Thank you for sharing the feedback of your stay with us.

I am delighted to read the generous compliments and do sincerely appreciate the time and effort spared to share some very creative suggestions too.

We shall certainly look into what can be done with the operational hours of the Kids Club as well as the competency of the Babysitters and see how we can improve the service. Your suggestion to enhance the offering of Kids items at the Gallery shop also has been take due note of. As I write, I am happy to inform you that we are currently working on improving the range of products available.

On behalf of the team, I would once again like to apologize for the inconveniences and trust that you will give us the opportunity to reverse the shortcomings of your last stay.

Kind regards,

Godfrey Vas
General Manager
Six Senses Zighy Bay
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English first
Oxford, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 21 February 2012

I spent February half term at Zighy Bay with my wife and three children (11, 9, 3). We all had a wonderful time. The location is stunning. The atmosphere is one of gentle relaxation. There are no cars - only golf carts and bicycles. My youngest loved the kids club and we could not keep her away. The rest of the family loved the activities. We went paraponting (with an excellent instructor who inspires confidence), wadi walking and did a dhow cruise. We also went on a long trek with Alex from Absolute Adventures into the desert mountains, which was excellent. Overall, the service was exceptional. Our butler went out of his way to organise us and was very pro-active. The villa was on the sea front and was very spacious with its own pool and was well designed. Overall, it was a thoroughly enjoyable week's holiday.

There were a few downsides. The food is good, but there are only 3 places to eat. We varied it by having a BBQ in our villa and dinner in the organic garden. Our pool was too cold to use and there was a problem with heating it. We had a noisy leak in the middle of the night. Our experience of the mountain restaurant was not a good one. There also seems to be a real lack of availability of spa treatments - at least during our half term stay. These problems did not spoil our holiday, but the hotel is very expensive and some might consider that such problems should not arise.

  • Stayed February 2012, travelled with family
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Helpful?
7 Thank VJHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 2 March 2012
Dear Valued Guest,

Thank you for taking the time to share the account of your recent stay with us. I am glad to note that whilst you enjoyed some of the services, we are greatly concerned that in quite some other areas it did not match the required level of service.

First and foremost may I apologize most sincerely for the problems you experienced and you have certainly not experienced us at our best.

We now have a new Executive Chef who has just come on board. Food & Beverage standards at our resort is a major focus, and has certainly been a strong point for the high volume of repeat guests who return for multiple stays. I am sure that with the new Executive Chef, we will continue our efforts to make the culinary standards to greater heights in times to come.

Our focus is on training with specific focus on pro-activeness and service oriented approach towards meeting and exceeding guest expectations.

I would like to assure you we take the feedback very seriously and we have put measures in place to ensure they never occur again.

Whilst I appreciate my apologies and assurances are of little consequence in retrospect I hope they go some way to restore your confidence in us.

On behalf of the team, I would once again like to apologize for the inconveniences and trust that you will give us the opportunity to reverse the poor impression of your last stay.

Kind regards,

Godfrey Vas
General Manager
Six Senses Zighy Bay
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hopewell, new jersey
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 February 2012

We spent 8 wonderful days in Oman with our expat friends and finished our visit at ZB. The villas were well equipped and environmentally friendly. We agree that the privacy factor between villas was not ideal in that conversations and activity on both sides was often annoying. The food and selections were excellent and the mountain top dining was superlative. We objected to having to pay for locally produced water and then for tea that was offered at the end of an expensive buffet. The service staff is excellent and under the watchful eye of Michael. We also appreciated the affable and very efficient Monica. She is a real asset to the resort. We have traveled extensively and found the cost of meals to be pricey even compared to the best 5 star resorts in the Maldives. One other suggestion: We think that even though the comments after every Trip Adviser review about ZB by the manager is laudable , we would suggest that he stop using cut and paste on his computer and actually write some retorts from scratch.

Room Tip: If you travel without children make sure you have a villa away from families that do.
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
6 Thank brubarbtravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 2 March 2012
Dear Valued Guest,

Thank you for taking the time off to share the feedback on your stay with us at Six Senses Zighy Bay.

I am happy to note that you liked the concept and design of the villas, our environment friendly approach to tourism.

The villa privacy factor has been taken due note of. I am glad to inform you that we have this as our facility improvement project which will be undertaken during the summer months. We would be incorporating special reinforcement panels which will greatly enhance the privacy between the villas.

Have noted your feedback on the menu prices and do appreciate your sharing the same.

On behalf of the team, I would once again like to thank you for your feedback and do hope that we can welcome you back to our resort in the not so distant future.

Kind regards,

Godfrey Vas
General Manager
Six Senses Zighy Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
140 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
Reviewed 7 February 2012

Spent three days at Zighy bay in January.

The hotel sits at one end of a mile-long bay. At the other end is a scruffy collection of Omani holiday beach houses and a little boat harbour. There is nothing else in the bay apart from the hotel and the beach settlement. The bay is backed by a dramatic 2000 foot high stark mountain - the landscape is impressive, but the hotel is completely self contained. There is nowhere to go and nothing to do outwith the property. The approach to the hotel is a steep (scary steep) road over the mountain. You pretty much have to be driven here by hotel car, at a pretty steep price (£350 from Dubai).

The Room:

I had a middle of the range room. All rooms seem to be effectively self contained cottages, with nice little private pool, large bedroom, big bathroom, ample sitting area, and the sandy pool area has lots of space. All aspects of the room were top class, other than the rattan fences around the space which was not high enough to give a feeling of privacy. No skinny dipping here. Minibar - £50 for a quarter bottle of blended scotch.

Bed: Outstandingly comfy and large. Full marks.

Bathroom: ditto.

Service: generally very warm and smiley. You get a butler, who is so keen to help that you actually have to ask him to ease off.

The beach: very fine, good sand, clean water (cold in january). Didnt try the diving so cant comment on that.

The property: The problem with Zighy is that there is very little to do and nowhere to go. They do microlights, if you fancy microlighting with a lethal mountain on one side and the sea on the other (no lifejackets). There is an impressive and very nice spa, if you are into massages, but bring your number one credit card because the accent in Zighy is on "expensive". The restaurants and food are OK, but again, very expensive for what you are getting. I think that if you arent a spa junkie with a deep wallet most people would get pretty bored here after three days. Children would go spare. Compare the package with Peter Island at half the price and twice as nice and you will see what I mean.

Value: subjective, of course, but at a thousand pounds a night plus meals and spa treatments on top I dont think this is even vaguely worth it. At £300 a night for two, a nice low stress escape from Dubai for a few days, but I wouldnt hurry back.

  • Stayed March 2011, travelled solo
    • Value
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Helpful?
12 Thank Coltbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 2 March 2012
Dear Valued Guest,

Thank you for taking the time to share the account of your recent stay with us. I am glad to note that whilst you enjoyed some of the services, we are greatly concerned that in quite some other areas it did not match the required level of service.

First and foremost may I apologize most sincerely for the problems you experienced and you have certainly not experienced us at our best.

The secluded location is befitting the hideaway concept on which the resort was built. Six Senses resorts generally imbibe the local culture and architecture into the resort's design features and hence the extensive use of stones and architectural style from the region.

We do offer our guests the choice to arrive by speed boat for those who do not prefer the drive over the mountainous terrain or wish to arrive by paraglide from the mountain top.

The villa privacy enhancement is part of our facilities improvement and will be completed later this year.

Special rates are offered on our website and am sure that some very competitive offers can be availed of during the middle of the year.

Whilst I appreciate my apologies and assurances are of little consequence in retrospect I hope they go some way to restore your confidence in us.

On behalf of the team, I would once again like to apologize for the inconveniences and trust that you will give us the opportunity to reverse the shortcomings of your last stay.

Kind regards,


Godfrey Vas
General Manager
Six Senses Zighy Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HD
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

We had a perfect and wonderful time in Zighy bay and all - children - grandparents and Parents had a very relaxing and fun time! We love to come back soon and lool forward to meet the great team and the omani sun again! All the best and keep your high level of caring for your guests - it is just like "Paradiese" ! The B. - Familiy from Germany / Baden-Würthemberg

Room Tip: in the right part of the Hotel (if you look toward ocean) next to the little Village you will hear t...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank ChluHd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 2 March 2012
Dear Valued Guest,

Thank you so very much for sharing the generous compliments on your recent stay with us.

Delighted to note that you had a perfectly relaxing time with your grandparents.

It is our earnest endeavor nothing but the best of services and facilities to all our guests. I am happy to note that we have been successful in meeting your expectations.

On behalf of the team, I would once again like to thank you for the positive feedback and look forward to welcoming you back in the not so distant future.

Kind regards,


Godfrey Vas
General Manager
Six Senses Zighy Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2012

From the moment we pulled up at Zighy Bay's arrival lodge our feet never touched the ground - on some occasions, quite literally! Leaving our own car at the gates we were chauffeured (thankfully) over the steep Zighy canyon and treated to the most spectacular views of the Musandam coastline. Arriving at our 2 bedroom villa, which backed onto the organic herb garden, we could almost feel the weight lifting and our worries disappearing and any stubborn tension was soon eked out by a long stroll along the pristine beach. Although we have been told numerous times about the amazing dining experience on the cliff edge, we opted for supper on our own private terrace, which was a mouthwatering medley of fresh seafood and home-grown vegetables. Something about ZB makes you want to leap out of bed at 6am for half an hour of yoga, which was followed by a 2-hour breakfast of homemade bread and jams, fruit, poached eggs and yoghurt. For the rest of our stay we did a lot of navel gazing occasionally interrupted by some snorkelling at the foot of the cliff. As seasoned water babies we thought we'd seen it all but it was breathtaking. For barefoot luxury in the Middle East there is nowhere like ZB. The only complaint we ever had was having to leave!

Room Tip: If you can, ask for a beachfront room for an amazing view on wake up
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  • Stayed December 2011, travelled with family
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Helpful?
4 Thank P W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SS-ZighyBay, General Manager at Six Senses Zighy Bay, responded to this review, 30 January 2012
Dear Valued Guest,

Thank you very much for taking the time to make this review on Trip Advisor. It was a pleasure to have you stay with us at Six Senses Zighy Bay.

Your feedback is very helpful to others thinking of staying with us.

Our team is very happy to hear that you enjoyed a memorable stay here in our scenic paradise and we do look forward to welcoming you back soon.

Kind regards,
Godfrey Vas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2012

I spent two days at Six Senses Zighy Bay with my partner and we absolutely loved it. Sure, it's not cheap but it's worth it. The food at Senses on the Edge was Michelin-star worthy, now I know what people mean whey they say 'the wagyu beef melted in my mouth'. It was superb. And the private dinner at the top of of Wine Tower has got to be one of the most special and romantic places on earth.
The tandem paraglide in was awesome, just enough fear to keep the adrenaline pumping but not so much that you can't sit back in the harness chair and admire the unbelievable view and the feel of riding on the wind currents.
I also really liked Six Senses ideals of 'intelligent luxury' - ie, a sustainable and respectful attitude to the environment, in the bottling of their own water, their own organic garden, etc. SSZB knows that real luxury isn't just about flinging gold taps about and blinging everything up.
The only complaint was that the lights in our villa kept shorting and we had to ask the maintenance team to come out three times to fix them... then the fuse went again but we were leaving at that stage so just put up with a few hours of no lights because we couldn't be bothered getting the maintenance team out again.
Still, I thoroughly recommend a trip... but your wallet will feel it, unless you're one of those ultra rich oil field owners.

Room Tip: beachfront villa with a private pool are the best
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Tamara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Six Senses Zighy Bay

Property: Six Senses Zighy Bay
Address: Zighy Bay, Musandam Peninsula | PO Box 212, Zighy Bay 800, Oman
Phone Number:
Region: Oman > Musandam Governorate > Zighy Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Zighy Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Six Senses Zighy Bay 5*
Number of rooms: 82
Official Description (provided by the hotel):
The eighteen acres self-contained Zighy Bay is set on a 1 mile (1.6 Kilometers) stretch of sandy beach fringed with rugged dramatic mountains and sea at the northern peninsula of Musandam. It features some of the most beautiful sandy beaches of Zighy Bay, temperate climate both summer and winter including an award-winning Six Senses Spa and Wellness Centre spanned over more than 20,450 square feet (1,900 square meters). As the first Six Senses resort in Middle East, Six Senses Zighy Bay blends exceptional guest experiences with a unique style - authentic, personal, adapt seamlessly to Middle East especially to Omani cultures, sustainable and in harmony with individual surroundings. ... more   less 
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Also Known As:
6 Senses Zighy Bay
Six Senses Zighy Bay Hotel Zighy Bay
Zighy Bay Six Senses Hideaway
Six Senses Zighy Bay Oman

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