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Reviewed April 28, 2012

My wife and I had a great stay at Fujairah Rotana (26-28.Apr.12).

FO staff (check in/out, Bellboys, Concierge and Lobby Hostesses) were super! To mention a few; Anastasia, Jerry, Lobby Hostesses who were smiling all the time while offering coffee and dates to the guests waiting at the front desk - good touch.

Their restaurant and kitchen staff were great; Lucian (Chef) and Jesus (Rest. Manager) also did a great job catering to our requests with a great attitude. The food and service were just GREAT.

My wife and I stayed at other resorts, and I can confidently say that Fujairah Rotana has got -by far- the friendliest staff that we came across.

Great beach, lovely pool, clean rooms, delicious food and friendly staff. We will never hesitate staying there again and we just advise anybody to simply book and stay there. It is a no brainer!

Room Tip: There was a very reasonable offer of up grading your room to an ocean view one. The view of the Indian Ocean is great from the resort.
  • Stayed: April 2012, travelled as a couple
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Thank Anas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FujairahRotana, General Manager at Fujairah Rotana Resort & Spa - Al Aqah Beach, responded to this reviewResponded May 1, 2012

Dear Guest,

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Fujairah Rotana Resort & Spa.

We are delighted to read your great review following your stay. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. We would also like to thank you for highlighting many areas, ranging from the team members, service provided and culinary experience that made your stay so excellent.

Please do let us know when you plan to visit us again as we are looking forward to welcome you back!

Best regards,


Hossam Kamal
Hotel Manager

Fujairah Rotana Resort & Spa
P.O. Box 1856
Fujairah, U.A.E.
Tel: +00971 09 2449888
Fax: +971 09 2449800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2012

Stayed several nights. Was on the second night that I realised that the reason I had difficulty sleeping was that the AC was blowing but not cooling. Found out from colleagues that they were having similar problem. After maintenance messed about for 1 hour and could not fix demanded new room only to find it had exactly same problem. Does the hotel turn off AC’s in winter to save money? Possibly. In both rooms problem with bathrooms. Both smelt faintly of sulphur, not so pleasant. But the real problem was the shower, pulses of cold water on a regular 30 second cycle. All colleagues had the same problem so apparently hotel-wide. Final straw, mosquitoes in rooms. In summary, nice on the surface but needs some money spending on maintenance. Suggest you look elsewhere.

  • Stayed: March 2012, travelled solo
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Thank Thalweg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FujairahRotana, General Manager at Fujairah Rotana Resort & Spa - Al Aqah Beach, responded to this reviewResponded April 28, 2012

Dear Guest,

Thank you for taking the time to share your feedback on tripadvisor following your recent stay.

Your invaluable feedback is important to ensure that we continually deliver high standard at Fujairah Rotana Resort & Spa. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I would like to send you my sincerest apologies for the chain of unfortunate events that happened during your stay. The set of circumstances you have described certainly fall well below the standards we aim to achieve. Rest assured that every point in your feedback had been duly noted.

Thank you once again for sharing your feedback on tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Fujairah Rotana Resort and Spa in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality Rotana is renowned for.

Best regards,


Hossam Kamal
Hotel Manager

Fujairah Rotana Resort & Spa
P.O. Box 1856
Fujairah, U.A.E.
Tel: +00971 09 2449888
Fax: +971 09 2449800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2012

The place that i would love to go regurlarly and can't say NO ! to relax, enjoy and have fun, its a winning combo! Kids enjoyed the pool, beach and kids club! We enjoyed the sea sports, parasailing :)

We stayed over the weekend for 2 nights, it was busy but still a good care and attention was provided from the friendly and helpful staff. being too picky on cleaness , rooms were spotless and equipped with everything you need for your stay.

keep it up ROTANA, Highly recommended!

Room Tip: Ocean view rooms are great.
  • Stayed: April 2012, travelled with family
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Thank May-DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FujairahRotana, General Manager at Fujairah Rotana Resort & Spa - Al Aqah Beach, responded to this reviewResponded April 28, 2012

Dear Guest,

Thank you for the wonderful review about Fujairah Rotana Resort & Spa.

We greatly appreciate you taking the time out to write kind words about the resort facilities, quality of service and our team members.

Please do let us know when you plan to visit us again as we are looking forward to welcome you back!

Best regards,


Hossam Kamal
Hotel Manager

Fujairah Rotana Resort & Spa
P.O. Box 1856
Fujairah, U.A.E.
Tel: +00971 09 2449888
Fax: +971 09 2449800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

This is a lovely resort to chill out and relax in a fabulous beach setting. We stayed for 5 nights in April so the resort wasn't full, and it was quiet enough. The staff were really friendly and helpful, and the room was nice, spacious and spotlessly clean. The food was great, lots of options...would recommend the 'fish market' on thursdays where you can select your own piece of fish to eat! Breakfast was also really good, there was a huge choice. You can also nip next door to the restaurants in the neighboring hotel if you fancy a change of scenery. The leisure facilities are great, we went snorkelling and played a bit of tennis. The only negative thing was that there is no free Wi-Fi, you have to pay for it by the hour. Other than that, we would highly recommend the Rotana!!!

Room Tip: We stayed in the rooms closer to the beach, as the main hotel is set a little further back from the beach.
  • Stayed: April 2012, travelled as a couple
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1  Thank andykav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FujairahRotana, General Manager at Fujairah Rotana Resort & Spa - Al Aqah Beach, responded to this reviewResponded April 26, 2012

Dear Guest,

Thank you for taking the time to share your feedback on tripadvisor following your recent stay.

We are delighted to read your great review of your stay Fujairah Rotana Resort & Spa. It gives us great pleasure to know that you enjoyed except the WIFI service.

Rest assured that we will not let these wonderful compliments come to pass without being conveyed to my team and I would like to take this opportunity to thank you once again for your kind words.

Please do let us know when you plan to visit us again as we are looking forward to welcome you back!.

Best regards,


Hossam Kamal
Hotel Manager

Fujairah Rotana Resort & Spa
P.O. Box 1856
Fujairah, U.A.E.
Tel: +00971 09 2449888
Fax: +971 09 2449800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

We visited this RESORT 2 weeks ago. We were amazed fot the attentive, smiling staff and the selction of the buffets in the main dining restaurant, for both lunch and dinner, accommodating our palette demands. One night we dined in waves and we enjoyed fresh fish with suuperb service. Our room was clean facing the pool area. The staff was very polite and courteous. The Spa is a dreaming place, very tranquil atmosphere where all senses are being pampered from professional therapists. When we returned bach to our country we consulted our friends to choose THIS RESORT as the target of their next vacations.
We pray to be able to afford a second visit to the paradise on hearth....

  • Stayed: April 2012, travelled as a couple
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1  Thank chrysanthi p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FujairahRotana, General Manager at Fujairah Rotana Resort & Spa - Al Aqah Beach, responded to this reviewResponded April 28, 2012

Dear Guest,

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Fujairah Rotana Resort & Spa.

We are delighted to read your great review following your stay. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. We would also like to thank you for highlighting many areas, ranging from the team members, quality of the service provided especially in the Spa and culinary experience, that made your stay so excellent.

Please do let us know when you plan to visit us again as we are looking forward to welcome you back!

Best regards,


Hossam Kamal
Hotel Manager

Fujairah Rotana Resort & Spa
P.O. Box 1856
Fujairah, U.A.E.
Tel: +00971 09 2449888
Fax: +971 09 2449800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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