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“My 2nd anniversary getaway”
Review of Bay Gardens Hotel

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Bay Gardens Hotel
Ranked #3 of 6 Hotels in Rodney Bay
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 September 2016

The front desk staff is amazing , however the rest of the staff are not friendly and don' t even wear a smile . My partner is a woman since i'm a lesbian , and whilst we were in the pool a female staff did not know we understood creole and was talking bad about us right there. Breakfast is wonderful but id love for you to incorperate bakes and not bread only. Finally i think as an inn and even the hotel you need better bartenders and a well stocked bar. My bartender did not know what was a cosmopolitan when i asked her to make me one and i had no choice but to just take wine.

Room Tip: No problems with my room
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Stayed: September 2016, travelled as a couple
Review collected in partnership with this hotel
Thank lalcide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 14 September 2016

It is always wonderful to hear that our front desk team members provided excellent service. We will immediately look into the rest of the team members service as our priority is the comfort and relaxation of our guests. Speaking about guests in a negative way, in any language is strictly discouraged. We will certainly look into implementing bakes into our breakfast. Most of our bartenders would know what a cosmopolitan is, and we would love that guests bring this to our attention while on property as that is a standard expectation from them.

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258 - 264 of 1,197 reviews

Reviewed 10 September 2016

Breakfast was very good and tasty and the staff was friendly and very pleasant ,shuttle was always on time..... very good experience, the hotel is very central to all amenities and night life,i would recommend this hotel to anyone who wants to have a good time in St Lucia.

Stayed: August 2016, travelled solo
Review collected in partnership with this hotel
Thank r0nnie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for leaving us a review on your experience. I am glad all our services and amenities met or exceeded your expectations. We hope that you do visit Saint Lucia again.

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Reviewed 9 September 2016 via mobile

We've had a very pleasant stay at the Bay Gardens hotel. Especially if you are watching your budget. Interconnecting hotel rooms which is great if you are travelling with kids. The 2 pools at the hotel itself are small but just take the shuttle bus to the Bay Gardens Beach Resort, great pool over there. A big plus are the tickets to the water park at the beach, kids love it! Also free access to all unmotorised watersports such as paddle boats, catamaran and cycle boats. The restaurants at the beach resort are good with great variety and flavours.

Stayed: September 2016, travelled with family
Thank Marie-José B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for taking the time to leave us a review of Bay Gardens Hotel. I am glad your family enjoyed the experience and hope that you all took away some great memories. We would love to welcome you back again.

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Reviewed 8 September 2016

We stayed at the Bay Gardens hotel for 6 days with our one year old toddler. It was amazing from arrival we were treated like royalty we got a free room upgrade and since we had a later arrival we got complimentary room service for dinner. All in all it was great looking forward to staying there on our next visit.

Room Tip: A/C great, nice patio view of the pool
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Stayed: August 2016, travelled with family
Review collected in partnership with this hotel
Thank S2702KUaliciac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016

The rooms are quite nice and the rates affordable. Good breakfast and also live entertainment. Our air condition was not cooling sufficiently and the front desk addressed the problem promptly. Also we were able to use the Water Park on the beach.

Room Tip: Nothing additional to add here. The rooms were very beautiful.
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Stayed: August 2016, travelled with family
Review collected in partnership with this hotel
Thank Gail L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for leaving us a review. I am glad that you enjoyed our accommodations and entertainment. I am glad our front desk and maintenance team were prompt in your request. We hope you enjoyed Splash Island as well, and hope you visit us again.

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Reviewed 7 September 2016

Our stay was a short but enjoyable one. Just a little escape for some !much needed relaxation. We had cheese burgers for lunch (very juicy) Breakfast was great. Eggs anyway you like, made on request. Although we stayed at the hotel, we had dinner at the Beach Resort and that was lovely.

Stayed: August 2016, travelled as a couple
Review collected in partnership with this hotel
Thank 474kay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for your review on your recent enjoyable stay. We hope that you do visit us again.

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Reviewed 7 September 2016

I decided to take my significant other on a mini vacay for his birthday to St. Lucia and we stayed in the bay gardens hotel in Rodney bay. Hotel staff were extremely nice no complaints there at all. I especially like the shuttle to bay gardens resort which was right on the beach. Wifi service was a bit in and out but we had service for most of our stay which was 5days. The only downfall was that you could here people in the hall once you had a pool side room. Overall our stay was wonderful... Food was delicious. A special shout out to Alma who was our waitress at the hotel... very nice lady.

Stayed: August 2016, travelled as a couple
Review collected in partnership with this hotel
1  Thank NatashanVince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for taking the time to leave us a review on a birthday experience at Bay Gardens Hotel. I am glad that our team members provided you with friendly service. We currently looking at ways to strengthen our Wi-Fi services as we know how important it is to be connected. I will give Alma her shout-out, and hope that you do visit us again.

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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Rodney Bay 1892, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Rodney Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rodney Bay
#3 Business Hotel in Rodney Bay
#4 Family Hotel in Rodney Bay
#4 Romantic Hotel in Rodney Bay
Price Range: $141 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
A great choice for those seeking a small, intimate and centrally located base - personalised service will ensure guests capture the unique cultural and tropical flavour of St Lucia. Situated on the south side of Rodney Bay marina and within walking distance of the well known Reduit Beach, nearby shops, bars and restaurants. ... more   less 
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St Lucia

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