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Reviewed September 16, 2016

Well located in Rodney Bay a beautiful area, the hotel is an older one showing its age, but it was very clean and the service levels exceptional. The breakfast which is included is substantial. The grounds were well kept and the room spacious.

Room Tip: Get one overlooking the pool
  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank amatai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded September 19, 2016

Thank you for your feedback on your recent stay. We will take into consideration your thoughts about the age of the property and have already began a uplift for the property. I am glad that you had a clean and comfortable stay and hope you visit again.

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Reviewed September 14, 2016

We did like the hotel especially my husband and kids, they love it. I had a little issue with the room size and the bathroom problem. But overall it was a really good hotel. The pools were very good and clean. The hotel staff was very helpful and friendly. We will return again.

Stayed: September 2016, travelled with family
Review collected in partnership with this hotel
Thank Valerie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2016

Room was clean and comfortable. Good deal for room price and breakfast was optional. Either pay ahead or day of. Rum party on Thurdays, perfect to meet new people in the hotel. Great location for beach and Shopping. Will visit again next year and will probably stay at bay gardens hotel again.

Stayed: September 2016, travelled with friends
Review collected in partnership with this hotel
Thank panm532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded September 14, 2016

I am glad to hear that you enjoyed our accommodations as well as our rum party Thursdays and location. We look forward to welcoming you back next year.

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Reviewed September 13, 2016

The front desk staff is amazing , however the rest of the staff are not friendly and don' t even wear a smile . My partner is a woman since i'm a lesbian , and whilst we were in the pool a female staff did not know we understood creole and was talking bad about us right there. Breakfast is wonderful but id love for you to incorperate bakes and not bread only. Finally i think as an inn and even the hotel you need better bartenders and a well stocked bar. My bartender did not know what was a cosmopolitan when i asked her to make me one and i had no choice but to just take wine.

Room Tip: No problems with my room
Stayed: September 2016, travelled as a couple
Review collected in partnership with this hotel
Thank lalcide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded September 14, 2016

It is always wonderful to hear that our front desk team members provided excellent service. We will immediately look into the rest of the team members service as our priority is the comfort and relaxation of our guests. Speaking about guests in a negative way, in any language is strictly discouraged. We will certainly look into implementing bakes into our breakfast. Most of our bartenders would know what a cosmopolitan is, and we would love that guests bring this to our attention while on property as that is a standard expectation from them.

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Reviewed September 10, 2016

Breakfast was very good and tasty and the staff was friendly and very pleasant ,shuttle was always on time..... very good experience, the hotel is very central to all amenities and night life,i would recommend this hotel to anyone who wants to have a good time in St Lucia.

Stayed: August 2016, travelled solo
Review collected in partnership with this hotel
Thank r0nnie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded September 12, 2016

Thank you for leaving us a review on your experience. I am glad all our services and amenities met or exceeded your expectations. We hope that you do visit Saint Lucia again.

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