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“Friendly and Professional Service”
Review of Bay Gardens Hotel

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Bay Gardens Hotel
Ranked #4 of 6 Hotels in Rodney Bay
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 19 September 2016

The room initially assigned lacked privacy. There was the main walk way just outside our porch area and it was directly facing the bar. My partner and I informed Gail at the front desk that we preferred a room with more privacy and she was very accommodating even though the hotel had a lot of guest that weekend. We actually got to view three other rooms and choose which we preferred. Gail also checked in the next day to ensure we were fully satisfied. The final selection (which totally felt like an upgrade) was perfect. It was on the second floor in a cozy, quite corner, overlooking the pool area.

Thanks for the excellent service Gail!

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Trivonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 20 September 2016

We really appreciate the time you have taken to leave us some feedback on your recent stay. I am glad to hear that you informed us of the initial lack of privacy and we were able to accommodate you elsewhere. I will be sure to pass on the compliments to Gail. We hope you had an enjoyable experience with us at the Bay Gardens Hotel.

Dinesh Daswani
Guest Services
ddaswani@baygardensresorts.com

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308 - 314 of 1,256 reviews

Reviewed 16 September 2016

Well located in Rodney Bay a beautiful area, the hotel is an older one showing its age, but it was very clean and the service levels exceptional. The breakfast which is included is substantial. The grounds were well kept and the room spacious.

Room Tip: Get one overlooking the pool
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  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank amatai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 19 September 2016

Thank you for your feedback on your recent stay. We will take into consideration your thoughts about the age of the property and have already began a uplift for the property. I am glad that you had a clean and comfortable stay and hope you visit again.

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Reviewed 14 September 2016

We did like the hotel especially my husband and kids, they love it. I had a little issue with the room size and the bathroom problem. But overall it was a really good hotel. The pools were very good and clean. The hotel staff was very helpful and friendly. We will return again.

Stayed: September 2016, travelled with family
Review collected in partnership with this hotel
Thank Valerie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2016

Room was clean and comfortable. Good deal for room price and breakfast was optional. Either pay ahead or day of. Rum party on Thurdays, perfect to meet new people in the hotel. Great location for beach and Shopping. Will visit again next year and will probably stay at bay gardens hotel again.

Stayed: September 2016, travelled with friends
Review collected in partnership with this hotel
Thank panm532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 14 September 2016

I am glad to hear that you enjoyed our accommodations as well as our rum party Thursdays and location. We look forward to welcoming you back next year.

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Reviewed 13 September 2016

The front desk staff is amazing , however the rest of the staff are not friendly and don' t even wear a smile . My partner is a woman since i'm a lesbian , and whilst we were in the pool a female staff did not know we understood creole and was talking bad about us right there. Breakfast is wonderful but id love for you to incorperate bakes and not bread only. Finally i think as an inn and even the hotel you need better bartenders and a well stocked bar. My bartender did not know what was a cosmopolitan when i asked her to make me one and i had no choice but to just take wine.

Room Tip: No problems with my room
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Stayed: September 2016, travelled as a couple
Review collected in partnership with this hotel
Thank lalcide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 14 September 2016

It is always wonderful to hear that our front desk team members provided excellent service. We will immediately look into the rest of the team members service as our priority is the comfort and relaxation of our guests. Speaking about guests in a negative way, in any language is strictly discouraged. We will certainly look into implementing bakes into our breakfast. Most of our bartenders would know what a cosmopolitan is, and we would love that guests bring this to our attention while on property as that is a standard expectation from them.

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Reviewed 10 September 2016

Breakfast was very good and tasty and the staff was friendly and very pleasant ,shuttle was always on time..... very good experience, the hotel is very central to all amenities and night life,i would recommend this hotel to anyone who wants to have a good time in St Lucia.

Stayed: August 2016, travelled solo
Review collected in partnership with this hotel
Thank r0nnie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for leaving us a review on your experience. I am glad all our services and amenities met or exceeded your expectations. We hope that you do visit Saint Lucia again.

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Reviewed 9 September 2016 via mobile

We've had a very pleasant stay at the Bay Gardens hotel. Especially if you are watching your budget. Interconnecting hotel rooms which is great if you are travelling with kids. The 2 pools at the hotel itself are small but just take the shuttle bus to the Bay Gardens Beach Resort, great pool over there. A big plus are the tickets to the water park at the beach, kids love it! Also free access to all unmotorised watersports such as paddle boats, catamaran and cycle boats. The restaurants at the beach resort are good with great variety and flavours.

Stayed: September 2016, travelled with family
Thank Marie-José B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baygardens, Guest Relations Manager at Bay Gardens Hotel, responded to this reviewResponded 12 September 2016

Thank you for taking the time to leave us a review of Bay Gardens Hotel. I am glad your family enjoyed the experience and hope that you all took away some great memories. We would love to welcome you back again.

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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Rodney Bay 1892, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Rodney Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rodney Bay
#3 Business Hotel in Rodney Bay
#4 Romantic Hotel in Rodney Bay
Price Range: C$141 - C$336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 87
Official Description (provided by the hotel):
Escape on an authentic St. Lucian holiday at Bay Gardens Hotel, a boutique tropical retreat offering a relaxing island experience. Cherishing a long tradition of unmatched Caribbean hospitality, our St. Lucia hotel in Rodney Bay, St. Lucia has built a reputation on friendly service, stylish accommodations, and unforgettable scenery. Our inviting oasis features island-inspired guest rooms and suites with private balconies and views of our lush gardens. The idyllic property also offers three sparkling swimming pools, on-site dining at Spices Restaurant, signature cocktails at the Cinnamon Bar, and convenient access to some of the top attractions in St. Lucia, from white sand beaches like Reduit Beach to the nightlife spots and shopping centres of Rodney Bay Village. ... more   less 
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St Lucia

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