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“Save yourself the money... It used to be good.”
Review of Nordik Spa-Nature

Nordik Spa-Nature
Ranked #1 of 12 things to do in Chelsea
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Attraction details
Owner description: Located at the entrance of Gatineau Park, Nordik Spa-Nature is a haven that features relaxation techniques from the Nordic countries. Take the time to unwind and reenergize in our Nordic baths and waterfalls, steam baths, saunas, and relaxation areas. Revitalize all of your senses with a massage or a body treatment and a delicious and healthy meal at our restaurant & bar - you’ve earned it! Only 10 minutes from downtown Gatineau-Ottawa. Situé aux abords du parc de la Gatineau, Nordik Spa-Nature est un centre de détente privilégiant les techniques de relaxation des pays nordiques. Prenez le temps de relaxer et de refaire le plein d’énergie en profitant de nos bains extérieurs, chutes nordiques, baina de vapeur, saunas, et aires de détente. Combinez le tout à un massage ou a un soin corporel et un délicieux repas à notre resto-bar. À seulement 10 minutes du centre-ville de Gatineau-Ottawa.
Reviewed 3 January 2017

I was a long time patron of Le Nordik. Unfortunately the 4-5 times I have visited the service has been dismal. A lot of the areas are constantly closed (infinity pool, select hot tub and select saunas). They did offer a 15% discount which was thoughtful; however this did not cover the lack of services available for the prices I paid.

In addition, when they are under construction they still let the same number of people in which creates for a horrible, non-relaxing atmosphere. Last time I visited (Dec. 2016) everyone crammed in the hot tub and stepping on one another (literally there was this lady stepping on me). The few quiet times quickly disappeared with the hammering and constant construction (I thought hey would cease the loud noises while paying customers are visiting).

I wish Le Nordik would remember one, core concept: the customer experience. This is what it is all about and until they find their way again I will not be going, nor will I be recommending it to anyone.

**PSA: there are many better places to spend your money and you will get a much better experience. Take the $500 that you would spend here and go treat yourself to something worth while (i.e. another spa + gourmet restaurant + night in a cabin).

119  Thank Stewart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne T, Responsable des relations publiques at Nordik Spa-Nature, responded to this reviewResponded 13 January 2017

Dear Stewart S,

Thank you for taking the time to share your experience with us. You are giving us an opportunity to reflect and improve, and for that we are very grateful.

Good news! Our heavy construction period is now over. We have built 2 new hot baths in the Panoramic Section. We also built a new building called Banyä. Banyä hosts a very large Russian Sauna and exfoliation station on the first floor. The second floor is home to our new meditation room and yoga room. This has already proven to be a great add-on as it helps spread out all of the guests throughout the spa and avoid having guests "stepping on one another".

We couldn't agree with you more when you say the the customer experience is our number one priority. Our intentions when building new baths/saunas/relaxation rooms is to improve the guests experience. Unfortunately it is not possible to expand and build without the inconvenience of noise and temporary closures. We truly believe that our efforts are for the greater good of the guests and our spa and we sincerely apologize for the inconveniences our expansions have caused you.

We hope that you will take the time to come back and experience what we have worked hard to build.

Best regards,
Marianne Trotier
Spokesperson

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205 - 209 of 1,042 reviews

Reviewed 3 January 2017

This place is the largest spa in North America!! Point for Canada!
This spa is good for a couples retreat, to relax and release that stress.
The spa has plenty of saunas and hot tubs. The thermal experience (heat,cold,relax sequence) might be a bit difficult during winter but the experience is highly recommended when the weather is cold.

The infinity pool is a must visit during night as it provides a beautiful view of the city.
CAD 60+ gives you access to all the saunas,steam rooms and pools at the premises. You can also dinner n wine to your routine to make the experience more romantic.

We used the salt water pool(Only 2 in the whole world) and found it a bit expensive for the pool. Its a good one time experience.
The lockers are a bit too small but can manage.

Thank Nirosh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

So wonderful to share this experience with my two adult daughters. We stayed at Andante B&B in Cantley and enjoyed the day here at the Spa. Our favourite part is the Kalla treatment which is a slight upgrade but worth every penny. As crazy as it sounds, I fell asleep floating in water - so relaxed. Remember your flip flops!

1  Thank LeslieKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

Spent great day before Christmas relaxing in the many pools, saunas and salt water pool. Facilities are top notch, clean, and on the day we were there, the snowy pathways were well cleared and safe. We arrived in the morning to take advantage of some quiet time as it did get very crowded in the afternoon. Because some of the pools were closed due to construction we were given a 2 for 1 credit for our next visit. Recommend you go to the salt water pool early in the day as space is limited. Staff very helpful and friendly. The food at the restaurant was delicious and well presented. A consideration for the staff.. ladies change room lighting needs brightening, only half of the hair blow dryers worked and the change room shower water pressure is minimal. After a lovely day I did find the minimal water pressure disappointing. We look forward to returning.

Thank alison_lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

My husband and I live just five minutes from the Nordik and have on a number of occasions enjoyed relaxing in the baths. Unfortunately I just experienced the most horrific massage. As someone who frequently uses massage to relieve stress, I have a generally well informed idea of what a massage ought to be like. My masseuse spent the first 40 minutes digging her fingers painfully into my jaw and neck, pushing my rib cage apart, and torturing my body. She pulled at the fat on my stomach as if to separate it from my body. I thought at any minute she was going to ask me for classified information. This was followed by her holding my head for why felt like 15 minutes while she engaged in deep breathing. Unfortunately I booked for 90 minutes. The painful and unpleasant massage continued and on many occasions I thought I'd have to end the treatment but wanted to be polite. I'll never return for a massage here. I received a top notch massage at a salon next to the gas station near my house and paid 59.99. My husband was not thrilled with his massage either. I'd like my money back.

81  Thank suzanneproulx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne T, Responsable des relations publiques at Nordik Spa-Nature, responded to this reviewResponded 19 January 2017

Dear suzanneproulx,

Thank you for sharing your comments. We are truly sorry that your massage did not meet your expectations and we highly value your experience.

For your next visit, we invite you to contact us in advance in order to determine your tastes and your need for a massage. Our receptionists will advise you on the different types of massages we offer. As mentioned by all our massage therapists at the beginning of the massage, at any time during the treatment, you can mention if the pressure is too strong.

If you would like to discuss this in more detail with our manager, we invite you to contact us at 819-827-1111, ext.336.

Thank you again for this feedback and we look forward to your next visit.

Best regards,
Marianne Trotier
Spokesperson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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