I purchased a spa day for 2 as a gift. When we booked we were never informed about any concerns. It was a day of wait, wait, wait. Staff was poorly instructed. stood in line most of the day for drinks etc. Spent 90 minutes in the restaurant at a table waiting for a cheese and cracker platter we ordered. Staff was not very helpful and unorganized, I believe they were not prepared and there was little preplanning for a big crowd. Overall for a place to relax all it did was create tension. I sent an email about our concerns and the Spa did nothing but gave excuses. Lost opportunity for new business, too bad.
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