This was my first experience at Nordik and I was repeatedly disappointed. First I had a massage scheduled for 10:00. This was both the time they told me when I made the appointment and when I checked in. After waiting a half hour in the waiting room (they ask you to arrive 15 min before your treatment) I finally went to find someone at 10:15 only to be told my massage was scheduled for 10:30. So rather than spend that half hour in the baths I wasted it waiting around. When I finally had my massage I repeatedly heard a phone buzzing throughout the treatment which I found extremely unprofessional. I also happen to be a breastfeeding mother of a child who nurses every 2 hours. I called the week prior to my visit to explain my situation and ensure there was a place where I'd be able to pump throughout the day. I was assured there was a room off the dressing room where I'd be able to do this. When I arrived and couldn't find the room I asked someone where it was and was informed that they don't have a room they just usually book someone into a massage room. After making a big deal about the fact that I need to pump every 2 hours they said they'd be able to give me a room for 20 min every 2 hours. With no clocks anywhere to tell the time it would have been impossible to make sure I got there on time to pump within a 20 minute window so I ended up pumping in the shower stall instead. Ironically the shower stall has a sign about how breastfeeding friendly they are and that they're happy to provide a room for breastfeeding mothers. I called two days later to speak to a manager (I didn't want to loose even more time out of my spa weekend with the girls) I was told a manager/supervisor wasn't available to talk to me and that they would take the details of my complaint and have someone call me back within the week. After a whole week went by without a call I called back today only to be told the supervisor isn't in and will call tomorrow. So not only was their service terrible but obviously addressing my concerns and poor experience is not a priority to Le Nordik. When paying over $250 for a day I expect better service.
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