This was my second visit to this spa. I had been there a year ago to give a relaxing break to a niece I cherish and admire a lot for having the courage to go back to school. First time I was really impressed with the size and beauty of the place. Living in Montreal not far from the Laurentians where there is a multitude of unique spas, it normally takes me a lot to be really impressed. At first sight I was. I guess the fact that the Nordik Spa was in the area where I was born and raised made me want to see something really unique in it. But my first experience of a year ago had left me a little pensive as I felt it was really expensive in comparison to most of the reputed spas I have been to before. I guess the size of the place combined with the lack of orientation of the staff, as if everything was organized around repeat business, gave me that feeling that I was not getting enough value for my $. But it was a first time so I decided to give it a chance and this year I decided to returned for the beginning of my niece March break. So on the Friday afternoon, I left Montreal earlier to pick her up in Gatineau. We finally made it around 7:15pm. Since the place closes at midnight, I felt it was plentiful to eat, get a massage, float in the salted bath and enjoy all the external facilities. Unfortunately, after a nice dinner and good massage from very professional staff, we were told that all the external baths had been closed due to a storm that had started outside for security reasons which was the right thing to do. Since the baths were not going to re-open before midnight and there is so much floating in the salt water and drinking you can do when you have to drive after, we decided to leave around 11pm. Obviously we were not the only ones as it was obvious that we were in the way of the cleaning staff while trying to dress up in the vestiaire. When we left, the lady at the counter asked us in a recorded fashion how happy we were with our stay and I responded that we were happy about the services we had received but I felt a bit disappointed considering that our stay had cost me $600 for 3.5 hours. Without even looking at me, she responded that unfortunately there was nothing she could do and she suggested me too contact Customer Service. I did not say anything as it was obvious that she had no power, could not care less and just wanted the day to be over. Since I was leaving the country the following Monday for business reasons, I wrote to them on the Sunday via their web site to propose to get a reimbursement or a credit for the access to the external baths to allow my niece to go back with a friend during her March break. I received an automated note thanking me for my interest in the Nordik and they would get back to me within 48 hours. 5 work days later I am still waiting and I am sorry to say that I will never go back there. Obviously someone over there is not very good in business cases and customer experience and is very short term visionary. Here is a simple mathematical calculation. Chosen scenario: $450 + $600 = $1050. Missed opportunity: $450 + $600 - $126 + food + average of $500 per year for as long as I go back home on a regular basis - all the revenues from the people who choose to go elsewhere after I tell them my story... So to my 16,986 readers I invite you to consider other options before going there because there are.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.