We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Dawn
Gypsum, Colorado

Rude staff and poor quality room

Review of Sleep & Fly
2.0 of 5 bubblesReviewed Mar 23, 2024via mobile
We arrived at the airport via taxi and the instructions on the website were not clear on how to find the hotel entrance. I called the front desk and told the man I spoke to that I was having trouble finding the hotel and that I was at departures. He asked where I was and I repeated that I had arrived via taxi and was at departures. He then proceeded to yell at me that he could not help me if I did not know where I was. So I hung up and we finally found the front desk on our own. Signage to the hotel is poor. At check-in they were still rude but efficient. They showed us our room that was small but clean. The condition is run down. There were rips in the wall paper, the toilet door would not shut and the shower floor was cracked in multiple places. We wanted to place some items in the safe box but it was locked open. Their solution was to give us the master key to the safe. This was very odd to us but we used it. The bed was very very firm. We stayed here because we had a very early flight out of Barcelona airport and it was very easy to get up and get on our plane but I’m not sure it was worth the price for the quality of space and service. We paid 220€ which seems ridiculous.
Date of stay: March 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlota Duran, Director General at Sleep & Fly, responded to this review
Responded Apr 7, 2024
Dear gypsum .
Thank you very much for sharing your review on tripadvisor,
We regret that the experience, and in particular your price, did not live up to your expectations.
We look forward to welcoming you back to Sleep&Fly again.

Best regards,
Sleep&Fly.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Melia.com
  • ZenHotels.com
    C$208
  • Hotels.com
2.5 km from Sleep & Fly
Free Wifi
Restaurant
  • Hotels.com
  • ZenHotels.com
    C$214
  • Expedia.com
    C$241
3.1 km from Sleep & Fly
Free Wifi
Restaurant
XGB
C$267
Fully refundable
  • Booking.com
  • Hotels.com
  • Algotels
4.1 km from Sleep & Fly
Free Wifi
Pool
  • Algotels
  • ZenHotels.com
    C$135
  • Hotels.com
3.0 km from Sleep & Fly
Free Wifi
Kitchen
  • eDreams
  • Trip.com
  • Lol.travel
4.3 km from Sleep & Fly
Free Wifi
Fitness centre
  • Hotels.com
  • eDreams
  • Priceline
4.6 km from Sleep & Fly
Free Wifi
Beachfront
Вид с балкона
  • Priceline
  • Agoda.com
3.9 km from Sleep & Fly
Free Wifi
  • eDreams
  • Priceline
  • Agoda.com
5.0 km from Sleep & Fly
  • Agoda.com
4.0 km from Sleep & Fly
Get rewarded with One Key
  • Agoda.com
  • Vio.com
  • Expedia.com
4.7 km from Sleep & Fly
View more hotels in El Prat de Llobregat
Reviews (274)
Filter reviews
274 results
Traveller rating
54
110
53
33
24
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
54
110
53
33
24
Show reviews that mention
All reviews an early morning flight barcelona airport the check in desk long layover terminal building convenient location great option check in was quick and easy the breakfast area perfect airport hotel similar situation convenient room your luggage stayed here for one night rental car signage convenience
Selected filters
Filter
Updating list...
8 - 13 of 274 reviews
Reviewed March 6, 2024

Insanely difficult to find, even with good directions. This isn’t the hotel’s fault. Barcelona airport doesn’t have great signage. Once I got there check in was fast and easy. The room was small but comfortable and very clean. Breakfast included made the morning of my flight extra easy. Not inexpensive, but I would definitely do it again if I had a late layover in Barcelona.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank KariWinter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 2, 2024

Small poorly cleaned room with weird configuration. Very little place to open you bags should you need to unpack. Shower door wouldn't close, kept opening inside while you are taking a shower making it very uncomfortable. Way overpriced for the quality of stay!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank O7688HJmichaelb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 26, 2023

We had a very early international flight, and we are always worried about ensuring that we have no chance of getting to the airport late. We stayed in the middle of Barcelona for the time we were there and checked it the evening before our flight. I thought that we had prepared to try to search for the hotel based on the information on the website but even with reading the reviews but it was still difficult to find. We had to ask for directions twice and once you get close there are signs. My suggestion is to head toward the parking lot, and when you will see two long moving sidewalks you know that you are getting close. When we were there, it was very quiet. I might have seen maybe 5 other guests. They initially took us to a standard room which was really small. I had booked a suite and trust me, the extra cost is worth the space. We are used to small European hotel rooms, but the initial room was very tight. There is a small gym though I could only get one treadmill to work. There was a lot of room to outside the room in terms of a lounge which was nice. AC worked great. Bathroom was quite large. Could not get the TV to work for some reason but Netflix worked which was great. We left so early we did not access the free breakfast. The staff was friendly and helpful.
The food options presecurity were numerous and the prices reasonable. Just walking around for exercise was nice especially in the evening as the flights wound down. While by no means the nicest airport hotel that we have stayed at in Europe, it served the purpose we needed it for during the 12 hours we were there, and we had a good night sleep without having to worry about transportation to the airport. Would stay here again. Enjoy.

Date of stay: November 2023
    • Location
    • Sleep Quality
    • Service
2  Thank RjessMMM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 23, 2023 via mobile

i like to say my own experience while visiting barcelona,in need to use a computer to locate my lost cellphone ,i was directed to this wonderful place ,where a such nice lady ,carlota, went far behind to help me with the use of their bussines center,phones,etc...she stay with me till the end ,until i got the issue resolved!!! excelent customer service,as well the gentleman in the front desk,sorry i forgot his name,but i will highly recomend this hotel and bussines center to the all world

Date of stay: November 2023
Trip type: Travelled solo
Thank baronwillie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 3, 2023

On the "Good-Meh-Suck" scale, this was a solid "Good minus". The only reason to stay here is the convenience to BCN Terminal 1 for a flight the next day specifically, an early AM flight like we had.

The room was no frills. The bed was a tad small for a queen but it worked. Room was a little cool but that was on me for getting in late and not checking. It was annoying to hear people being loud going to their rooms late at night but people are just rude. That is not the hotel's fault.

Check in was great. The gentleman that helped us was awesome and gave us the info we needed to get to our airline easily the next morning (which was less than 6 h from check in!).

The breakfast was open at 4:30am. Basic but fine for a quick bite before the flight. We were able to get a free breakfast as I do not recall paying for the upgrade. I would not pay for this but felt we at least earned it for being there for such a short time and paying a tidy sum for the 6 h.

Overall, I would use Sleep and Fly again if I was getting in late and leaving early. Good luck!

Room tip: Review the directions attached which will make getting there easier
Date of stay: November 2023
Thank Misplaced_Childhood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews