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Philip E

Go somewhere else.

Review of Sleep & Fly
2.0 of 5 bubblesReviewed May 31, 2024
Difficut to find at the airport. Our driver let us off near the only sign we found for the hotel, but it was nowhere to be found. Finally someone sleepiing on the floor heard us and he led us to the hotel entrance which was on a different floor and around unmarked corners. The desk person gave us incorrect informationa bout departures from the airport . Once inside, we turned on the TV and it flashed that no channels were set. The desk man came in and told me to look at the instructions but when I showed him what was there, he admitted that there were no instructions in the room. He fixed the TV, but there was only one English channel. The crowning glory was when I went to take a shower. there was no hot water in the shower or the sinks. Again the nasty desk man checked the room and could not find any solution and told me to shower in the gym, which I did. There were noises thru the night that sounded like a cat. In the morning, we saw that the room next door had a family with a very young crying baby - which sounded like a cat. The breakfast was meager. When we checked out, the new desk man told us that he would notify his manager who would give us a credit. We are back home and still awaiting any contact or credit. This was the only in-airport hotel we could find, but there are lots of hotels near the airport. We thought that the convenience factor was attractive, but it was a terrible experience. Go elsewhere.
Date of stay: May 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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All reviews an early morning flight barcelona airport the check in desk long layover terminal building convenient location great option check in was quick and easy the breakfast area perfect airport hotel similar situation convenient room your luggage stayed here for one night rental car signage convenience
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Reviewed April 5, 2024 via mobile

If you are thinking, how bad can it be? The answer is that it can be very, very bad. Our room smelled like sewer gases the was so bad that it woke us up at 2 o’clock in the morning. I figured out the problem was that the sink had flexible piping and there was no S curve in the drain. I’m not sure if a previous guest thought it would be funny or if they just have a really incompetent plumber. Either way, they should not have had flexible piping in the sink that allowed the sewer gases to enter our room.

Date of stay: March 2024
Trip type: Travelled with family
Thank Gjhinks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlota Duran, Director General at Sleep & Fly, responded to this reviewResponded April 7, 2024

Dear rochester
Thank you very much for sharing your review on tripadvisor,
We regret that the experience, and in particular your price, did not live up to your expectations.
We look forward to welcoming you back to Sleep&Fly again.

Best regards,
Sleep&Fly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2024 via mobile

We arrived at the airport via taxi and the instructions on the website were not clear on how to find the hotel entrance. I called the front desk and told the man I spoke to that I was having trouble finding the hotel and that I was at departures. He asked where I was and I repeated that I had arrived via taxi and was at departures. He then proceeded to yell at me that he could not help me if I did not know where I was. So I hung up and we finally found the front desk on our own. Signage to the hotel is poor. At check-in they were still rude but efficient. They showed us our room that was small but clean. The condition is run down. There were rips in the wall paper, the toilet door would not shut and the shower floor was cracked in multiple places. We wanted to place some items in the safe box but it was locked open. Their solution was to give us the master key to the safe. This was very odd to us but we used it. The bed was very very firm. We stayed here because we had a very early flight out of Barcelona airport and it was very easy to get up and get on our plane but I’m not sure it was worth the price for the quality of space and service. We paid 220€ which seems ridiculous.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Go04802940034
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlota Duran, Director General at Sleep & Fly, responded to this reviewResponded April 7, 2024

Dear gypsum .
Thank you very much for sharing your review on tripadvisor,
We regret that the experience, and in particular your price, did not live up to your expectations.
We look forward to welcoming you back to Sleep&Fly again.

Best regards,
Sleep&Fly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 6, 2024

Insanely difficult to find, even with good directions. This isn’t the hotel’s fault. Barcelona airport doesn’t have great signage. Once I got there check in was fast and easy. The room was small but comfortable and very clean. Breakfast included made the morning of my flight extra easy. Not inexpensive, but I would definitely do it again if I had a late layover in Barcelona.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank KariWinter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 2, 2024

Small poorly cleaned room with weird configuration. Very little place to open you bags should you need to unpack. Shower door wouldn't close, kept opening inside while you are taking a shower making it very uncomfortable. Way overpriced for the quality of stay!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank O7688HJmichaelb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 26, 2023

We had a very early international flight, and we are always worried about ensuring that we have no chance of getting to the airport late. We stayed in the middle of Barcelona for the time we were there and checked it the evening before our flight. I thought that we had prepared to try to search for the hotel based on the information on the website but even with reading the reviews but it was still difficult to find. We had to ask for directions twice and once you get close there are signs. My suggestion is to head toward the parking lot, and when you will see two long moving sidewalks you know that you are getting close. When we were there, it was very quiet. I might have seen maybe 5 other guests. They initially took us to a standard room which was really small. I had booked a suite and trust me, the extra cost is worth the space. We are used to small European hotel rooms, but the initial room was very tight. There is a small gym though I could only get one treadmill to work. There was a lot of room to outside the room in terms of a lounge which was nice. AC worked great. Bathroom was quite large. Could not get the TV to work for some reason but Netflix worked which was great. We left so early we did not access the free breakfast. The staff was friendly and helpful.
The food options presecurity were numerous and the prices reasonable. Just walking around for exercise was nice especially in the evening as the flights wound down. While by no means the nicest airport hotel that we have stayed at in Europe, it served the purpose we needed it for during the 12 hours we were there, and we had a good night sleep without having to worry about transportation to the airport. Would stay here again. Enjoy.

Date of stay: November 2023
    • Location
    • Sleep Quality
    • Service
2  Thank RjessMMM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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