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OnAir56970538601

Good hotel with convinient location

5.0 of 5 bubblesReviewed Feb 2, 2020
Good hotel with convinient location. Free shutle service to the airport. Good breakfast. Very comfortable bed. Bunk bed in fam room could be a bit more confortable.
Staff very customer oriented. Close to metro station to Barcelona.
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Meliá Hotels International
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Meliá Barcelona Aeropuerto, responded to this review
Responded Feb 3, 2020
Dear OnAir56970538601,

Thank you so much for your amazing review. We are extremely pleased that you enjoyed your recent stay at Tryp Barcelona Aeropuerto.

Your kind words about our rooms, Breakfast and overall facilities, were highly appreciated. A special mention to your kind words dedicated to our staff, they will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We take pride in giving outstanding service to every guest and we're overjoyed to receive your compliments and appreciation.

We are delighted to have met your expectations and look forward to welcoming you in a near future.

Warmest regards,

Carlos Domínguez - Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,097)
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Reviewed January 27, 2020

From start to finish my stay at this hotel was excellent. It far exceeded my expectations. Staff was extremely friendly and very helpful The room was bigger than expected. And the buffet breakfast was superb!

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank MaxineKos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded January 28, 2020

Dear MaxineKos,

Thank you for taking the time to send your beautiful review of your stay at Tryp Barcelona Aeropuerto. We are very pleased that you enjoyed the facilities of our Hotel. Our dedicated staff will be pleased to learn of your high praise, which will provide them with great encouragement to keep doing what they best like: make guests feel at home.

We look forward to serving you again.

Sincerely,

Carlos Domínguez - Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 23, 2020

The staff was enormously helpful, including helping me manage my access to Wi-Fi and SIM card use. The bed was very comfortable and the room was quiet and comfortable temperature . The food was good and the breakfast was the best I had in Spain. Overall, perfect stay.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Departure08831467043
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded January 27, 2020

Dear So1eg,

Thank you so much for your amazing review and rating. We are extremely pleased that you enjoyed your recent stay at Tryp Barcelona Aeropuerto.

A special mention to your kind words dedicated to our staff, they will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

We take pride in giving outstanding service to every guest and we're overjoyed to receive your compliments and appreciation.

We are delighted to have fulfilled your expectations and look forward to welcoming you in a near future.

Sincerely,

Carlos Domínguez - Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2020

Manager is very rude. No empathy whatsoever and keep charging for services.
I do not recommend this place at all.
Shuttle stops at T2 and T1 thus, make sure you have plenty of time as I was inside the shuttle at 7AM and did not depart hotel until 7:20AM; then, shuttle stopped in T2 before going to T1 and leaving passengers on a bus stop. You will need to pull your baggage all the way from Placa location to departures section. Google it.... it is crazy!
In summary, you might want to account for a 45 minutes window. Not worth the stay.
Requested main level room to avoid elevators/steps. Main level room still require a flight of few steps thus if you have to roll big suitcases, there is a long alternate route to access to the room avoiding steps. It is a long loop but doable.
Parking outside the street is available. They might have parking for a fee but I did not give them any more euros.
I will NOT stay here ever again.
Barcelona Airport Hotel is fantastic. I have been there twice. Shuttle is every 20 minutes straight to T1 Departure gates. Just roll the suitcases and you are the check in counter. Rooms are also much nicer in Barcelona Airport Hotel.
To the manager P

Date of stay: January 2020
    • Value
    • Location
    • Service
1  Thank 579sierrah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded January 15, 2020

Dear 579sierrah,

Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.

We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. Our shuttle service has different schedules, depending on the time.

We will appreciate if you may reconsider to give us another opportunity to welcome you again, in order to provide you with our best service and recover your trust in our hotel.

At your total disposal,

Carlos Domínguez - Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2020

Upon arrival the hotel looked quite nice but when we got to our room, we felt it was truly a budget hotel. Our mattress was broken, there were only 2 English speaking TV channels and one was a religious station. Bar was already closed on Friday night at 11pm when we arrived. Only thing to do is sleep at this hotel, I assume other rooms had updated mattress but ours did not. Location is a plus, very close to airport. Shuttle driver must have been new as he was unfamiliar with airport and unable to remember where guests wanted to get off. Also did not tell us how to find airport entrance when he dropped us all off.

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
2  Thank lovetotravel6658
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded January 12, 2020

Dear lovetotravel6658,

I would like to thank you for taking the time and trouble of sharing your review.

We would like to express our regret and offer our sincere apologies since the service you received was below the standards you expected and also for the inconveniences it may have caused you.

We will appreciate if you may reconsider to give us another opportunity to welcome you again, in order to provide you with our best service.

Kind regards,

Carlos Domínguez - Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2020

Having stayed in 100’s of hotels over the years throughout the world, this has to be the quietest room for sleeping in I have ever experienced. From the moment I contacted the hotel concerning the Airport shuttle bus before booking, their response was immediate and detailed as to where to find the shuttle. It turned out to be on time for pick up and returning us to the Airport. Front desk staff were pleasant, efficient and very helpful particularly with directions to get to the metro about 5 minutes away for a great ride into the centre of Barcelona. XAVI, the front desk manager, was exceptional.

I concur with many other guests that the breakfast buffet was very varied and plentiful. The evening buffet was daunting with so many choices. I am no gourmet do meals from the “sandwich menu” were more than enough for me and delicious. Again service was excellent particularly from PEDRO and ANNA.

We stayed 2 nights prior to taking a cruise from Barcelona and so the room was spacious enough with lots of baggage space and hanging rails in the closets.
The room and hotel in general was very clean and not worn in anyway.

I would recommend this hotel for other cruisers flying in with jet lag who need some sound sleep and comfort. If we sail out of Barcelona again this will be our number 1 choice.

Date of stay: October 2019
Thank lknowles33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYPBCNAeropuerto, Director de Relaciones con Clientes at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded January 15, 2020

Dear lknowles33,

What a truly pleasure to read your warm full of kindness words regarding your last stay with us at Tryp Barcelona Aeropuerto as with the rest of TripAdvisor's community!

We are really glad to know that you love the hotel and that you keep on feeling pampered by our passionate staff as well as feeling completely delighted for being helpful for you, it is our pleasure!

Mr. lknowles33, we are all truly looking forward welcoming you back for the sith time and no last to your home in Barcelona: Tryp Aeropuerto!

Greetings from the heart,

Carlos Domínguez - Guest Experience

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