Everything goes like i think AMD tee AirPort shutlle is perfect. Would recomended this all mu society And If never again travel night time in Barcelona i will choose this hotel again. Very good and lovely
478
768
428
219
199
Hani B
Very poor service
Review of Innside By Meliá Barcelona Aeropuerto
Reviewed Jul 11, 2021via mobile
After a week in Spain and nothing but great hospitality I had the unfortunate experience of staying here with my family for one night. Hotel is exactly what you expect from an airport hotel (room ok, location close to airport and clean) but the absolute worst guest service possible. There is little to no effort made to respond to guest queries or resolve issues. Even worse no apologies at all for providing wrong information about the properties amenities. When asking simple questions you are faced with “I am busy” and a a hangup shortly after. This property should not carry any world renowned brand
Date of stay: July 2021Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BARCELONA AEROPUERTO Affiliated by Meliá, Director General at Innside By Meliá Barcelona Aeropuerto, responded to this review
Responded Jul 13, 2021
First of all we would like to thank you for transmitting us your comments. Knowing all details about our guest experiences gives us the chance to improve on our day-to-day service.
In Barcelona Aeropuerto Hotel and in Meliá Hotels International we believe it is only through listening carefully your comments and suggestions that we will be able to achieve a constant improvement, our guest’s satisfaction and the quality service we strive for.
We would like to express our regret and offer our sincere apologies since the service you received was below the standards you expected and also for the inconveniences it may have caused you. We want to let you know that your entire satisfaction is our main objective and we are sorry for the inconvenience you suffered in your room.
I would contact you by email to asd you more details about your experience in order to understand about the commentaries you detailed on your questionnaire post stay.
Thank you very much in advance.
Best regards,
In Barcelona Aeropuerto Hotel and in Meliá Hotels International we believe it is only through listening carefully your comments and suggestions that we will be able to achieve a constant improvement, our guest’s satisfaction and the quality service we strive for.
We would like to express our regret and offer our sincere apologies since the service you received was below the standards you expected and also for the inconveniences it may have caused you. We want to let you know that your entire satisfaction is our main objective and we are sorry for the inconvenience you suffered in your room.
I would contact you by email to asd you more details about your experience in order to understand about the commentaries you detailed on your questionnaire post stay.
Thank you very much in advance.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
- Expedia.com
- Hotels.com
- Algotels
- Expedia.com
- Hotels.com
- Priceline
- Expedia.com
- Hotels.com
- Vio.com
- Expedia.com
- ZenHotels.comC$133
- Algotels
- Priceline
- eDreams
- Trip.com
- Priceline
- Agoda.com
- Expedia.com
- Hotels.com
- Priceline
- eDreams
- Priceline
- Agoda.com
3.2 km from Innside By Meliá Barcelona Aeropuerto
- Agoda.com
2.3 km from Innside By Meliá Barcelona Aeropuerto
Get rewarded with One Key
- Hotels.com
- Agoda.com
- Vio.com
2.9 km from Innside By Meliá Barcelona Aeropuerto
Reviews (2,092)
Filter reviews
2,092 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
478
768
428
219
199
Show reviews that mention
All reviews free shuttle short stay convenient hotel barcelona airport aeropuerto cruise
Updating list...
49 - 54 of 2,092 reviews
pasiandersson
Helsinki, Finland
1
Date of stay: June 2021
Review collected in partnership with Meliá Hotels International
Ask pasiandersson about Innside By Melia Barcelona Aeropuerto
Thank pasiandersson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYP BARCELONA AEROPUERTO, Otros at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded July 8, 2021
Thank you so much for your wonderful feedback following your recent stay with us. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive evaluations are valuable and will help us with our continuing effort to improve the quality of the services to our guests
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cruiser173531
2
via mobile
Nice rooms.
Good breakfast. Dinner was ok but to expensive (poor cost/benefit relation).
Terrible guest assistance. The receptionists, specially the manager, seem to despise their guests as they were unpleasant in almost every interaction. For example, I asked for late check out at 13h (normal check our at 12h) , but been told that it would be impossible since the hotel was fully booked, which was obviously not the case. After some debate I’ve been told that with an extra 15,00€ I could have it eventually.
There’s lack of commitment and sympathy among staff which made it all an unpleasant experience.
Date of stay: June 2021
Ask Cruiser173531 about Innside By Melia Barcelona Aeropuerto
Thank Cruiser173531
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYP BARCELONA AEROPUERTO, Otros at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded July 8, 2021
First, we would like to thank you for the time taken to leave your comments after your stay. We apologize for the inconvenience at your check in. Thank you to your constructive comments we have the opportunity to work more and improve our service. Our late check out service is available if we have availability. Our hotel have a busy period at the moment you ask for. We hope we would be able to offer you that service in your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cristinabataller
Brussels, Belgium
1
Good option for a stop over in Barcelona near the airport. Shuttle should be better indicated. There was a noise a couldn't identified coming from outside. I appreciatee opening the windows and that the AC was off.
Date of stay: May 2021
Review collected in partnership with Meliá Hotels International
Ask cristinabataller about Innside By Melia Barcelona Aeropuerto
Thank cristinabataller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYP BARCELONA AEROPUERTO, Other at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded June 2, 2021
Thank you to your constructive comments we have the opportunity to work more and improve our service.We apologize for the inconvenience about the noise in the room. We will improve and work more in these points that you report us.
We will be very pleased to welcome you in a next visit to Barcelona
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
olgamuller34
1
Nice, clean and good located if flying from Barcelona aeroport. Reception open 24h/7.Very attentive and caring staff. Restaurant open till late. Shuttle to the aeroport availiable by request.Thank you.
Date of stay: April 2021
Review collected in partnership with Meliá Hotels International
Ask olgamuller34 about Innside By Melia Barcelona Aeropuerto
Thank olgamuller34
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYP BARCELONA AEROPUERTO, Other at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded April 19, 2021
We are so happy to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We will share your lovely comments with our team members.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jockl945
Katrineholm, Sweden
32
Personel +++++ , really helpful and they go out of their way to really make you comfortable
Bed +++++ really comfy with big pillows and clean and very well make
Room +++++ everything spotless and awesome, only one thing was there is 99.5% spanish speaking channels and I had to really look for english speaking, and only found news, would been awesome as it claims its "satelite" that it would have more english speaking channels.
Bathroom and shower +++++ everything was awesome and good wamrth and pressure
Only one bad thing, that is the 12 euro breakfast, for 12 euro youd think it was continental breakfast, but it was very little, it was sparse, barely enough to call it breakfast and definately not worth the 12 euros.
Room tip: close to airport, shuttle every 30 mins
Date of stay: March 2021
Ask jockl945 about Innside By Melia Barcelona Aeropuerto
Thank jockl945
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TRYP BARCELONA AEROPUERTO, Other at Innside By Melia Barcelona Aeropuerto, responded to this reviewResponded March 21, 2021
First thank you for taking the time to share your opinion with us and for choosing us during your stay. We really appreciate your mention of our staff. We work very hard every day in order to provide to our guests the best service.
Thank you to your constructive comments we have the opportunity to work more and improve our service.
We hope to have the pleasure in the not too distant future of welcoming you back again to the hotel, and in the meantime, send you our very best wishes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC