First of all we would like to thank you for transmitting us your comments. Knowing all details about our guest experiences gives us the chance to improve on our day-to-day service.
In Barcelona Aeropuerto Hotel and in Meliá Hotels International we believe it is only through listening carefully your comments and suggestions that we will be able to achieve a constant improvement, our guest’s satisfaction and the quality service we strive for.
We would like to express our regret and offer our sincere apologies since the service you received was below the standards you expected and also for the inconveniences it may have caused you. We want to let you know that your entire satisfaction is our main objective and we are sorry for the inconvenience you suffered in your room.

I would contact you by email to asd you more details about your experience in order to understand about the commentaries you detailed on your questionnaire post stay.

Thank you very much in advance.

Best regards,

Thank you so much for your wonderful feedback following your recent stay with us. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive evaluations are valuable and will help us with our continuing effort to improve the quality of the services to our guests

First, we would like to thank you for the time taken to leave your comments after your stay. We apologize for the inconvenience at your check in. Thank you to your constructive comments we have the opportunity to work more and improve our service. Our late check out service is available if we have availability. Our hotel have a busy period at the moment you ask for. We hope we would be able to offer you that service in your next visit.