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“Surreal experience”
Review of Ca la Flora

Ca la Flora
Ranked #26 of 51 Restaurants in Banyoles
Price range: US$7 - US$28
Restaurant details
Reviewed April 4, 2017

Charming and romantic "pati" but it ended there . Rude, cold and brusque owner behaved unacceptably. I ordered the roast chicken salad with fried mushroom, honey and rosemary . Instead what I got was salad from a packet with cold canned mushroom and cold pre cooked processed ( minced) sandwich chicken on top ? No hint of honey nor rosemary . I kindly asked to change it for another salad . The owner said I would have to pay for it . After arguing the merits she grabbed the dish and didn't offer me anything else to eat so I had to sit and watch my family eat . I offered to pay . She got very angry and defensive arguing that all their salads are cold and prepared to order . When I asked why is the fried mushroom cold if prepared to order she offered to microwave the tinned "fried" mushrooms . Surreal experience. It's a shame such a beautiful location is wasted on someone with no respect for culinary etiquette.

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1  Thank kevin v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionCalaFlora, Propietario at Ca la Flora, responded to this reviewResponded April 13, 2017
Google Translation

Estimado cliente,

Usted nos pidió una ensalada de pollo asado con salteado de champiñones y en ningún momento preguntó si esta se servía caliente que es la queja usted que nos hizo en un primer momento, después de probarla, es decir después de tocar la ensalada. Todas nuestras ensaladas se sirven frías y en ningún lugar de la carta indica lo contrario.
No tenemos incoveniente en traer otro plato a nuestros clientes, incluso cambiarlo sin coste alguno si estos no han probado el plato (que no fué su caso).
La ensalada lleva pollo asado que cocinamos nosotros mismos así como los champiñones que no son congelados sinó frescos y pasados por la sarten. Todos estos ingredientes se sirven fríos porqué nuestras ensaladas son frías; le vuelvo a indicar que en la carta no pone lo contrario. Si usted quería una ensalada caliente, antes de pedirla tenía que preguntar cómo se servía y nosotros, como en otras ocasiones que nuestros clientes tienen dudas, le hubiésemos explicado amablemente como se presentaba.
Si, finalmente usted no quisó cenar, fué porqué no accedió a elegir otro plato y esperó a que su família terminara de comer.
Lamentamos que la ensalada no fuera de su gusto porqué precisamente, esta es la que más eligen nuestros clientes habituales.

Saludos,



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2 - 6 of 23 reviews

Reviewed June 12, 2018
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Reviewed February 17, 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 15, 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 7, 2017 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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