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All reviews shore grill junior suites the bacon wrapped shrimp swim up bar outdoor shower fish west end restaurant staff coral reef ocean view bedroom condo included breakfast we loved our stay beach front infinity pool snorkeling right off the beach beautiful beach
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Reviewed January 19, 2021 via mobile

I were in Roatan for my honey moon in Grand Roatan Hotel, excellent service and really good food in the restaurant. I wanted to give special reference of waiter called Victor thanks for the excellent service.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank MarioJazz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded 4 weeks ago

Dear Mario,
Our staff will be very happy to know the service they provided during your stay was excellent.
It is our goal each day to assure each guest feels at home and well taken care of.
We thank you for taking the time in giving us your feedback.
Sincerely,

Carlos Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2021 via mobile

Can’t say enough on how well we enjoyed our stay at the Grand Routan - Dec 20 to Jan 1. We wanted to take a family trip during really challenging travel times and decided to go for it. We had an absolute amazing time. The Grand Roatan resort in of itself is modern, updated and the rooms are well equipped. Safety and social distancing was well adhered to - from staff and guests.

Our kids loved the Hot Tub, Pool - me and my wife enjoyed lounging beach side.

However, the resort in of itself is really nothing without the incredible staff they have. Truly first class service with a smile (you can tell even through the masks). Pleasant and Genuine workers at this resort make it worth every penny and more.

From the time you check it, everyone is pleasant and friendly. I just wish I took the time to get to know everyone’s name. The 2 young ladies at the reception made check-in quick and easy. Also, they were typically the ones that answered the phones when requesting room cleanings and extra towels, etc.

Witsell and another young man that assisted with baggage were great and always around the property to help in any golf transport or trips to the local store.

The hotel restaurant by the beach - the best staff. Renee and Denward were my boys. Hands down, first class service. That’s not to say we didn’t alway have great service from the crew - Kevin, Victor, Luanisa and so sorry I don’t recall the rest by name, but I know them all by face and please forgive me. All truly amazing and good hearted peoples.

Can’t leave out Harrison and Byron who run that beach - they make sure anything you need on the hotel beachfront from towels to chairs to coconuts - they got you covered.

I don’t normally write reviews. I am not paid for this one. I just had an incredible trip with my wife and my 2 boys over Christmas and NYE 2020 and just wanted to share and give props to the Grand Roatan Staff.

Date of stay: December 2020
Trip type: Travelled with family
Thank Q8258VOalanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,
We are very pleased to know that your stay with your family at the Grand Roatán was joy full and wonderful.
Our staff is always happy to assist in making sure each guest has a unique experience and i am happy you felt this way while lodging with us.
Our grounds, excellent quality service, beach and people make us stand out from other resorts.
We thank you very much for your kind review regarding your past stay.
Sincerely,

Carlos Lopez
General Manager

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Reviewed January 2, 2021 via mobile

This was our second time staying at Grand Roatan and we still love it! Everyone is so kind and knew us all by name. They really make you feel welcome and at home. The beach is gorgeous, the condos are spacious, and all of the staff is super accommodating. We should have bought a condo here 3 years ago! We love it so much!

Date of stay: December 2020
Trip type: Travelled with family
Thank cindy_mcdaniel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded January 28, 2021

Dear Cindy,
It is our pleasure to always host you at the Grand Roatan and create many beautiful memories on each trip.
We are happy that we exceed your expectations and always make you feel at home.
Our goal is always to make sure each guest is happy and pleased with their experience while visiting the island.
We thank you very much for giving us a review regarding your past stay.
Sincerely,

Carlos Lopez
General Manager

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Reviewed January 2, 2021 via mobile

Grand Roatan will exceed your expectations. The view, the beach, smooth crystal clear water, and wonderful food and drinks! The best service from everyone: Carlos, Victor, Louisa, Rene, Carson! All the staff knew our names. We have been here before and we will definitely be back. Happy 2021

Date of stay: January 2021
Trip type: Travelled with family
Thank brianhK3695FZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded January 18, 2021

Dear Brian,
We deeply appreciate you choosing the Grand Roatán whenever you visit our lovely island.
It is our pleasure to always host you with us; and our staff will be very pleased that they offered an excellent service like always during your stay.
Thank you for giving us your feedback regarding your stay.
Sincerely,

Carlos Lopez
General Manager

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Reviewed December 19, 2020

We loved our stay at Grand Roatan Caribbean Resort. The staff and amenities are top notch. The staff at the restaurant and reception were amazing. Thank you Harold, Luisa, Fabio, Byron and the rest of the staff for making our stay an unforgettable one. We will be back!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank 760marciam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded January 17, 2021

Dear Guest,
We thank you for sharing your feedback with us regarding your past stay.
It is wonderful to know that our staff provided excellent service like always.
Our main concern is to offer comfort while our guest are staying with us and it makes us happy that you found it comfortable.
Sincerely,

Carlos Lopez
General manager

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