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All reviews shore grill junior suites swim up bar outdoor shower fish west end coral reef ocean view bedroom condo beach front infinity pool snorkeling right off the beach beautiful beach restaurant staff restaurant bar the entire staff full kitchen
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Reviewed April 26, 2021

Just returned home from a week's stay at the Grand Roatan and I'm ready to go back already! Beautiful location at the west end of West Bay. Comfortable, well appointed rooms with full kitchens and roomy king size beds and lovely patios. Excellent service by all the staff - especially Tevin and Haslim (Big H!)who went above and beyond to make sure we had everything we needed. Best spot to lay in the sun or snorkel right out from your beach chair! Would recommend the Grand Roatan for everyone planning a vacation to Roatan!

Date of stay: April 2021
    • Location
    • Rooms
    • Service
Thank J8186FOamberd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded May 4, 2021

Dear Guest,
We appreciate your time in giving us your feedback.
We are happy to know that you enjoyed your stay with us while visiting the island.
We are known for having spacious accommodations and very comfortable for our guest.
It will be our pleasure to host you back in a near future.
Sincerely,

Carlos Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2021

Words are not enough to describe the experience at The Grand Roatan Resort and Spa. We just spent 2 weeks at the resort and did not want to leave. We last stayed at the resort in 2019 before Covid. The location of the resort is on the West Bay with the second largest barrier reef in the world right in front of the hotel. This allows for great snorkeling and diving. The most outstanding part of the stay is the level of service ALL the staff provide to the guests. The Roatan charm and caring is evident everywhere. Brittney and her team at the front desk will take care of your requests. The restaurant staff is awesome. Jimmy, Louisa, Vanessa, Narissa, Tevin, Denward, Dennis all go above and beyond to make sure your dinning experience meets or exceeds your expectations. The chefs are amazing and there is a wide selection on the Iron Shore bar and Grill menu. There are many activities from snorkeling, sailing, fishing, jet skiing and Joshua does a good job of coordinating them for you. Barney will help you with your snorkeling or diving requirements. Franklin is the park ranger who helps protect the reef and guides you to the good snorkeling areas on the reef. Carson is always available to help you get your location for beach chairs and umbrella. In spending some time with Carlos the general manager it is evident that he and the owners have developed a business model that makes sure guests receive the highest level of service possible. The willingness of all the staff, including the groundskeepers, to work and to go above and beyond is refreshing. There are other hotels on West Bay beach but in our opinion The Grand Roatan is the only one to book. The hotel has implemented best practices in dealing with Covid. If you are looking for a short or long getaway that is only a 2 hour flight from Houston this is absolutely the place to go. As with all Latin American countries the locals do attempt to sell their goods on the beach front but the Grand Roatan does restrict their ability to enter the hotel area. This is a minor inconvenience and will not stop us from returning again soon. Thank you Grand Roatan for making our stay memorable.

Date of stay: April 2021
    • Value
    • Rooms
    • Service
Thank davidmA7924VB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded May 4, 2021

Dear David,
It gives us great pleasure that during your time spent at the resort your experience was unique and you connected with everyone.
We do have one of the best spots on the beach which was amazing that you got to enjoy it.
We do our best each day to provide the best quality service to our guest and we are pleased that you got to have a memorable time on the island and at the resort.
Our staff will be very happy to know that their service was top notch.
Sincerely,

Carlos Lopez
General Manager

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Reviewed April 25, 2021 via mobile

We aren’t the typical resort type of tourists, but we thought it’d be nice for once to splurge and end the trip with some laidback fun in the sun. Really glad we did! From what I can tell it’s the best place to stay in West Bay because it’s at the southern end right by the cliffs with lots of fish swarming around you (which delighted our daughter), snorkeling right from the beach, an infinity pool and resto right on the beach, and best of all away from all the jet ski/banana boat craziness and noise further north on the beach. Most of all though, the staff are super well trained and professional. Quickly solved an AC problem and personally helped us fill out the customs precheck forms online for departure which are a huge pain (thanks Brittney!). Nice clean rooms... ours had a sea view. Generous breakfasts. Looks for the iguanas all over the rocks. The only minor downside is that there aren’t many food options apart from the hotel that aren’t part of some other hotel. Fortunately the food is really good, especially the Garifuna soup. A few days is probably enough for most people but I bet some stay all week.

Date of stay: April 2021
Trip type: Travelled with family
Thank dmurphy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded April 27, 2021

Dear Guest,
It makes us very happy that you and your family found the Grand Roatán very accommodating.
Our staff is very eager to help and serve always to all our customers and they will be thrilled to know you loved their service towards your family.
We do our best each day to have the best quality in our units.
We appreciate you taking the time to give us your comments.
Sincerely,

Carlos Lopez
General Manager

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Reviewed April 16, 2021

We really enjoyed our 5-day stay at Grand Roatan. Although it's possible to wander up the beach to other resorts or to shops, there's really no need. The resort restaurant is excellent, the pool area is lovely, there's a nice little beach, and the snorkeling out front is quite good (and I've snorkeled all over the world). The coral is surprisingly healthy, by 2021 world standards, visibility was very good (this was April), and we saw a lot of creatures including bottom rays, an eagle ray, a hawksbill turtle, reef squid, a lobster, and a wide variety of fish.
Staff were friendly. We enjoyed chatting with Jimmy, Kevin, Tyrone, Rene, bartender Narissa and many others.
One observation, to be fair: the ocean-view rooms don't view a lot of ocean (this is the building to the west), and we even had the top floor. However, I didn't mind, as the trees that mostly blocked the sea view were full of tropical birds and there were lizards about, so relaxing on the porch was still a pleasure.

Room tip: The "ocean view building" (on the west) mostly looks at trees.
Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
Thank StevenC521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded April 27, 2021

Dear Steven,
We appreciate you choosing the Grand Roatán for your stay while visiting the island.
We are known for having the best grounds and accommodations which is really nice to know that you loved your stay with us.
The snorkeling right of the beach is one of the wonders we have that many guest are thrilled to have and it is great that you had fun.
Your comments and well appreciated and taken into consideration.
Thank you for sharing your feedback with us.
Sincerely,

Carlos Lopez
General Manager

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Reviewed April 15, 2021

WOW, The style on how the room was designed was very nice, I enjoyed the open view from the sliding doors and the food at the restaurant. The over all experience was good, please don't wait till the last minute to book this place.

Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
Thank National-eXplorer-CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Lopez, General Manager at Grand Roatan Caribbean Resort, responded to this reviewResponded April 23, 2021

Dear Guest,
Our main goal is to provide excellent quality service to all our guest which makes us very thrilled that your experience while lodging with us was unique and wonderful.
We make sure each day our grounds are surroundings are well taken care of so our guest can feel comfortable.
We thank you very much for pointing out the great design we have in our units and appreciate the comments.
Sincerely,

Carlos Lopez
General Manager

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