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Reviewed February 28, 2021 via mobile

The living room sofa had worms on it, they gave us our room in the 4th floor, we had to carry our bags through the stairs because the elevator was broken, unhelpful staff, we called several times and even went to the lobby and asked for help! But none of the staff members helped us, we just had to find a way by ourselves throughout the weekend. Not recommended! Never staying again.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank aandres_801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 20, 2021

After a bit of a rough check-in, most things were great! All the staff was very friendly and they made sure we had what we needed. You can choose (during pandemic) to have your room cleaned everyday, every couple of days, or no cleaning - just replace towels. We chose clean every couple of days and that was perfect for us. The restaurant/bar can be noisy at night. SO if you like a quiet evening - choose your room carefully.

Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
2  Thank gwen_russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 6, 2021 via mobile

The experience at Infinity Bay it was amazing hotel 5 stars!!! Marvin, Juanito and Carlitos share an amazing attention, they were very social, friendly and educated. I Will be back again Thanks Infinity Bay for the amazing service.

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank phatalejo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 5, 2021

I just wanted to say during the covid lock down the biggest things keeping my hope up was when can we get back to Roatan. More importantly Infinity Bay. We miss you all hope you are keeping everyone there safe Rick,. This has been a trying year for all and those waiting to go on vacation when this is over Infinity bay is a must on your list. The rooms are great, the staff are very polite and make you feel you are part of the family. The food well lets not go there lol, its just over the top great. Thanks again and stay safe . We will see you soon .

Date of stay: February 2021
1  Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 31, 2021 via mobile

This is a great place to visit for couples and families. All resort staff is great!!! from the receptionists, breakfast staff, especially Otoniel and la Palapa restaurant staff is always very friendly and helpful. We always have a great experience!!!!

Thank you!

Date of stay: January 2021
Trip type: Travelled with family
Thank advancedr2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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