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“The worst & unfriendly service ever”
Review of Landhotel Ulmenhof

Landhotel Ulmenhof
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Landhotel Ulmenhof
Ranked #7 of 7 Hotels in Putbus
Reviewed 3 June 2013

Despite the earlier negative review here, we have booked two nights in Ulmenhof via booking.com. What followed was probably the worst service experience I had during the past 10 years and I have traveled in over 80 countries and stayed in all kinds of places.

First of all because my friend had to work late, we missed the check-in (8 PM) and thus we were forced to pay 80% cancellation fees despite not staying there. We asked them if we could at least have a breakfast tomorrow since we are paying 40 EUR for nothing (and they got money for free) and they said no problem. Despite the hotel being fairly big, they don't have any night check-in facilities and wouldn't leave the key at a neighbor or so, they just did not care.

We arrive in the morning - the receptionist and the other person helping us were amazingly unfriendly despite the hotel being almost empty. We almost had to laugh - we just paid 40EUR for nothing and had to put up with them telling us that our handwriting is ineligible and that despite their reassurance that we could have breakfast now they said the breakfast was already finished. After asking them again several times, they brought breakfast upstairs. Guess what, the next day they charged us for this breakfast despite not telling us it would be paid (we just paid 40 EUR for nothing...) Amazing...

We go for breakfast the next morning, the woman is unfriendly as ever, she tells us we should sit in a far away corner, we tell her we already sat down in another place - she says it's not possible (!??!?) because we would have to reserve it. Again, we almost laughed, the restaurant was completely empty... Then she said ok... It was just amazing how unfriendly somebody can be - these people really shouldn't be in a hospitality business.

Then we try to check-out and again trouble, they tried to overcharge us (despite overpaying for breakfast and paying 40EUR for empty room we couldn't use) - come on, do you guys care about your guests at all or are you here to squeeze every last Euro out of them while giving them bad experience? We wanted wifi and guess what, 5 EUR per day, 300 MB limit, come on... You want a safe key, 2.5 EUR per day I have never seen anything this bad before, it is amazing they are still in business, they just don't care about their guests at all, it felt as if we were an obstruction to their peaceful day.

Otherwise the rooms are modern, clean and comfortable, but why would you want to put up with such a ridiculously bad service on your vacation - please stay elsewhere, these people are as unfriendly as it gets.

Stay elsewhere, you've been warned.

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Zael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 11 reviews

Reviewed 21 September 2016
Google Translation

Room Tip: Besser nach hinten raus, Pflasterstrasse macht viel Lärm
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  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2016
Google Translation

Room Tip: Kein Eckzimmer weil für 1 Fenster keine Vorhänge
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  • Stayed: April 2016, travelled on business
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Thank Joergen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2015
Google Translation

Room Tip: Ein anderes Hotel buchen, smile.
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  • Stayed: September 2015, travelled as a couple
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2  Thank Helmut A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2015
Google Translation

  • Stayed: August 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank annemad10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2015
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  • Stayed: February 2015, travelled on business
    • Value
    • Cleanliness
    • Service
4  Thank schatz012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile
Google Translation

Stayed: July 2014, travelled as a couple
Thank Yanoschka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Landhotel Ulmenhof

Address: Chausseestr. 5, 18581 Putbus, Rugen Island, Mecklenburg-West Pomerania, Germany
Region: Germany > Mecklenburg-West Pomerania > Rugen Island > Putbus
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Putbus
Hotel Class:4 star — Landhotel Ulmenhof 4*
Number of rooms: 32

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