The hotel is in great shape. Rooms are clean and comfortable. The breakfast staff are friendly and attentive, and the hot food menu changed each day. The front desk and management went above and beyond to accommodate us when we were in a bind. Highly recommend this hotel!
This was my second time staying at the Lacombe Best Western, and I hope it will not be my last:) The beds are SO comfortable, the rooms very clean, the staff were helpful, the breakfast very ample and delicious, with enough variety for a vegetarian diet. I find the location very convenient, close to the main highway and not far from the town centre. I highly recommend staying here!
My twin brother, myself [female] and our sister checked in at exactly the same time. Our sister and I checked in to one room and my twin brother a different room next door. We were there due to a death in our family. We are both CAA members. I am a Best Western member and he is not. However He paid less for his room. The front desk said the the bereavement price was more than what we were paying. I’m surprised that a male non member paid less than a female member. Prejudiced against women? I think so!!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any misunderstanding or discomfort you experienced during your recent stay. Discrimination of any kind is not tolerated at our hotel, and we regret if you felt unfairly treated.
We assure you that our pricing policies are not based on gender or any other discriminatory factors. However, we understand your concerns. After investigation it was determined that your brother was offered a double discount in error from the front desk agent. I will be using this situation to further train him and other agents. I very much appreciate you bringing this to my attention as it is very important to ensure that staff are more fully able to execute their responsibility at the front desk.
Please accept our deepest condolences for the loss of your father. We understand that this is a difficult time for you and your family, and we regret if your experience at our hotel added to your distress.
Good hotel pet friendly i a quiet area of town surrounded with parks and forest..great for walking our little dogs. Pool is nice but we did not use it. Our stay was in the winter and room was warm...bathtub was a bit shallow however clean
Probably the worst hotel to stay in if you are a sports team. They make a schedule on who can be in the pool and what time you can have breakfast. The staff are not the nicest as well. The actual breakfast is ok. The rooms are clean. Price is not worth it as well. Be tough for me want to stay here again.
Thank you for taking the time to provide your feedback on your recent stay with us this past weekend. I believe you covered all survey platforms which speaks to your level of commitment and we applaud your efforts. We sincerely apologize for any inconveniences you encountered and appreciate your valuable insights.
We regret to hear that the pool and breakfast schedule that we spent a significant amount of time working with all team managers prior to arrival was not conducive to your needs. Please know that these scheduling practices for busy team weekends are designed to help facilitate a better experience for guests. However, we do understand that some guests have difficulty following rules and being respectful of private property and generally the comfort of all guests that may be staying at the hotel. The organization of hockey weekends may not be to everyone’s liking, and we do respect your opinion but generally we have better luck when it is organized.
We also apologize if our staff did not meet your expectations, as providing friendly and welcoming service is a priority for us. Your feedback will be shared with our team to address any areas for improvement.
On a positive note, we're pleased to hear that you found our breakfast offerings enjoyable and appreciated the cleanliness of our rooms. Your positive feedback encourages us to maintain and enhance the aspects that contribute to a positive guest experience.
Regarding pricing, we constantly evaluate our rates to ensure they align with the overall value we aim to provide. Your comments will be taken into consideration as we make necessary adjustments.
We genuinely hope you would consider staying with us in the future, allowing us the opportunity to provide you with an improved and more enjoyable experience. If there are specific details you'd like us to address or discuss further, please feel free to reach out directly.
Thank you again for sharing your thoughts, and we look forward to the possibility of you staying again
