We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In the middle of nowhere”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Brussels Airport
Ranked #3 of 3 Hotels in Evere
Reviewed 25 June 2017

The only good thing about this hotel was that the room was ok. The restaurant was very poor, at breakfast quite regularly the supposed hot food was cold. In the evening time it closed quiet early (if it bothered to open at all which it didn't one night) there was very little choice and the food was not that good and both bar & restaurant are expensive, unfortunately the only other outlets in the area was a burger bar and kebab shop.

Room Tip: It is not that close to the airport
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBA0958, Responsable commercial at Mercure Brussels Airport, responded to this reviewResponded 26 June 2017

Dear Guest,

First of all we wish to thank you for sharing with us your opinion about your stay in our hotel. We are glad that you appreciated the room and that you could have a good rest. Your remarks about the quality of the breakfast, bar and restaurant have been taken in consideration and transmitted to our General Manager.
Thank you once again for your constructive remarks and it is our hope that you will give the opportunity to welcome you again in our hotel.
Yours sincerely.
I.S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (323)
There are newer reviews for Mercure Brussels Airport
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

5 - 11 of 323 reviews

Reviewed 5 June 2017 via mobile

Comfortable room albeit we had ordered a twin room and was given a double. Basic facilities were welcome. Staff struggling to meet demand for breakfast due to a lot of guests and we had to frequently ask for items to be replenished. Due to a tight timeframe, we settled for a very light breakfast. Porterage service wasn't up to standard on our departure. Wouldn't be in a rush to stay anytime soon

Stayed: June 2017, travelled with family
Thank Ktulu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2017

Brussels Airlines put us up here for the night. Everything about the Hotel is average apart from the marvellous staff who work so hard to ensure your stay is as comfortable as it can be. Free shuttle bus to the airport! Good

  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

Very easy access to NATO HQ. Just a short walk from main gate. A very average hotel, OK rooms, the TV channels are for Belgians only!!! Very bad selection of channels. The rooms are OK, if the AC had worked. Some general problems with the cooling system this week.
The so called fitness sentre is out of date, in a room in the cellar without windows. Not up to date.
Breakfast is OK, chaos if more than 20 guest to eat at the same time.

Room Tip: You are asked to choose street or garden. Sun goes down on the garden side, that is quiet.
  • Stayed: May 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank mattis44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBA0958, Responsable commercial at Mercure Brussels Airport, responded to this reviewResponded 12 June 2017

Dear Sir,
We thank you for sharing your appreciation of your stay in our hotel.
We are surprised by your remark about the choice of TV channels because there are more than 100 international channels available for ours guests.
Due to the exceptional level of temperature we had on that week, our air conditioning system was not able to follow the demands on a short term. We apologize for the inconvenient we caused you.
We thank you for your comments regarding the fitness center. Your remarks are very constructive and we will in near future improve this area.
We hope you will give us the opportunity to welcome you again in our hotel.
Yours sincerely.
I.S.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2017

Using online check in meant a quick input on arrival and a warm welcome. Bedrooms large and reasonably well appointed. Mine was at the back, so quitet but facing the sun so very hot despite aircon. Bar drinks and meals very good as was service. Breakfast I would describe as OK but unimaginative. I was never asked for my voucher so i needn't have paid for it!

  • Stayed: March 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank IPA_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBA0958, Responsable commercial at Mercure Brussels Airport, responded to this reviewResponded 12 April 2017

Dear guest,

It is a great pleasure to hear that our Online check-in system is appreciated by our guests and that you felt welcomed. Regarding the air conditioning we advise you for next time to directly contact our Reception desk team. If it is due to a technical issue we will try to fix it immediately or accommodate you in another room. Thank you also for the remark regarding the breakfast, it is good to know that it can be improved. You had a lucky day that we missed to ask your breakfast coupon, normally you have to present it at the entrance of the breakfast area.
Our team will be happy to welcome you again in our hotel.

Kind regards,
I.S.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017 via mobile

Stayed just one night in this hotel. It's a bit outdated but close to office in Dieleman and airport. The area of the hotel does note have a lot of possibilities to eat out etc. Parking is convenient and free during the evening and night. Breakfast is OK, nothing special.

Stayed: April 2017, travelled on business
Thank PetervTNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBA0958, Responsable commercial at Mercure Brussels Airport, responded to this reviewResponded 12 April 2017


Dear PetervTNL,

First of all thank you for sharing your opinion about your stay in our hotel. We wish to inform that parking is not free of charge, it costs 13€ per night. At the arrival in the parking area, we are taking note about every guest which is using it. You are lucky, somehow we have missed your parking registration on the invoice. In order to get more information about restaurants and places to see in Brussels we inform you that our Reception desk team is always happy to advise our guests. It is also good to know your impression regarding the room and the breakfast, we are always looking forward to improve our services.

Kind regards,
I.S

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017

If you like the idea of sleeping on a motorway this is the hotel for you !
Hotel on main route to airport . Very noisy. Buses cars motor bikes racing by all hours day and night. Poor insulation from road noise. Room walls paper thin. Kept awake by neighbours talking until 2 am, road noise all night and airline crews departing from 5-30 am.
Directed to smoking floor , but assured hotel was non smoking
Whole floor reeked of stale tobacco. Quite horrible.
Add to this a narrow single bed and you have a pretty awful nights sleep ( or virtually no sleep in my case)

Front desk staff very nice and apologetic but the fundamentals will not change
Don't stay here

Room Tip: As far away from front ( road) as possible
  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBA0958, Responsable commercial at Mercure Brussels Airport, responded to this reviewResponded 3 April 2017

Dear Sir,

First of all we wish to thank you for your feedback regarding your stay in our hotel. Our staff will be very happy about your nice compliments, thank you. Regarding your comments about the location on the main road (avenue Léopold III) to go to the airport we are surprised because our hotel is not situated ont this road. We are situated on the street avenue Jules Bordet. We suggest you for your future stay the communicate your preferences at booking time. Our reservation team will do its best to block you a room whcih will fulfill your expectations.

We do hope to welcome you again in one of our hotels in order to prove you that a high standard remains our objective.

Yours sincerely,
I.S.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Evere
4.0 km away
Novotel Brussels Airport
2.9 km away
NH Brussels Airport
NH Brussels Airport
#2 of 12 in Diegem
912 reviews
0.7 km away
Courtyard Brussels
Courtyard Brussels
#1 of 3 in Evere
511 reviews
Show Prices
Show Prices
Show Prices
1.9 km away
Ibis Budget Brussels Airport
3.2 km away
Van der Valk Brussels Airport
1.8 km away
Ibis Brussels Airport
Ibis Brussels Airport
#9 of 12 in Diegem
650 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Brussels Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Brussels Airport

Address: Avenue Jules Bordet 74, Evere, Brussels 1140, Belgium
Region: Belgium > Brussels > Evere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Evere
Price Range: $89 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Brussels Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Barely 500 m from the NATO precinct, this hotel is renowned for its hospitality and fine cuisine. Located between the centre of Brussels and the airport, the hotel offers 113 comfortable rooms, 7 suites equipped with a kitchenette, 6 non smoking floors and 2 rooms adapted for guests with limited mobility. Business Flat for long stays. Free shuttle service for hotel guests. Bus stop close to the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity.ca, Cancelon, TripOnline SA and HotelQuickly so you can book your Mercure Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Brussels Airport Hotel Evere
Accor Brussels Airport
Mercure Brussels Airport Belgium

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing