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Reviewed July 26, 2016 via mobile

We were greeted by a lady who seemed to take pleasure in telling us that the advertised gym - clearly being shown in the rolling advert in reception - and basketball facility were no longer available (much to the disappointment of our 2 teenage sons). We asked what alternatives were available and were offered a flat football (for which we would pay $45 if we lost or damaged it. We were also offered a safe key (which we would pay $25 if it was not returned. Fortunately both were returned without mishap (football still flat) at the end of our visit.
The hotel is on a very steep hillside and we took the shuttle bus to the rooms which were large and spacious but rather dimly lit.
The views from our rooms were sensational - the saving grace for this hotel - on a clear day we could see right to the Pacific. We were in 700 block, around a 15 minute walk up the steep hill.
We asked for the bulbs to be replaced - which was done within the hour - and also the bathroom sink plugs in both rooms to be repaired. The guys doing the repairs was great but could not repair the sink plugs. We then got a call from reception to say that the plugs were not meant to work and that was the way things worked at the hotel....all a bit odd.
The shuttle buses run from 6.30am to 10pm - so if you want an early night or a lie - in make sure you have earplugs as the they inevitably make quite a noise as they strain up the hill.
Earplugs will also be useful if you don't want to hear what is going on in the rooms next door or out in the corridor.
Breakfast is good and there is an excellent bakery across from the hotel which does very tasty and inexpensive pastries as well as superb cake!
The hotel is part owned by a quaker family but it does not seem to be run on quaker values (any longer?).
We reckon this hotel could be so much better.

Stayed: July 2016, travelled with family
2  Thank Adventurer401368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 25, 2016 via mobile

The rooms are perched on hills - steep hills. Each room has rocking chairs that face the balcony which faces the mountains.
The view is breathtaking! Rooms don't have AC, but you don't need it. We were there in early July and it felt pleasantly cool at night. Hotel shuttle takes you to restaurants, pools, and other amenities on site which we didn't use much. Santa Elena is the nearby town and it costs $3 U.S. each way by taxi. The town has many restaurants and shops.

Stayed: July 2016, travelled with family
1  Thank sc0828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 25, 2016 via mobile

To make a short story, the hotel is nice for its location and overall is clean. It's on an entire uphill peak so you're taking shuttle or walking often.. Which is fine. The service there is lacking further perpetuated by a not so nice manager by the name of Brian Avila. When I notified Brian that my key wasn't working I simply asked if they were willing to do anything to make our stay more comfortable after we had walked all the way down the hill (the shuttle wasn't active at that point) and had to go to the office because the key didn't work for our room on the second day. This was after a long day of hiking and activities and wasn't in the mood for nonsense, when asked for the manager Brian came over with a schlocky attitude and an untucked white collar shirt and said this happens sometimes (referring to the key) and did not apologize for the inconvenience. Normally hotels with good service offer a free breakfast or something. He didn't and when asked he said no. And did so in a highly rude way, never once said sorry for our inconvenience to come down the hill in the rain after a long day. I wouldn't stay there again because of this. On other hand if you stay there and don't have to deal with this shmuck you'd probably be fine.

Stayed: July 2016, travelled with friends
Thank og2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 25, 2016

The location in the town and views were terrific. The rooms were oversized and roomy, bathroom was modern, limited space to unpack so I didn't. The way the hotel is designed the rooms are spread out in tiers up the steep incline of the mountain, which means you are relying on transportation to go back and forth to your room. If you forget something in your room good luck. You really have to be driven to all parts even to go to the pool. The steep incline and walk is fine if you are in great shape but exhausting too. The service was not at the level I was expecting. The hotel seems to be understaffed and requires training in every department. I also found the hotel written information to send a very negative message. It lists all the things you can't do and don't do that. It never makes you feel that you are welcome to this beautiful resort to enjoy the following. This clearly tells me the culture of the hotel management. I would prefer to stay somewhere else next time. Perhaps since I arrived at El Establo after spending 6 days at Parador Resort and Spa the contrast was so obvious. To the El Establo management I suggest you meet with the Parador Resort management in Manuel Antonio and talk about training and management ideas to improve the hotel guest experience.

Room Tip: 500 or 600 room section offers great views
  • Stayed: July 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2016

This hotel is perched on a hillside. Our view was great. We slept looking at the hillside and stars. The hotel bathrooms were spacious and lovely, though dimly lit. Be prepared to take the shuttles to and from to rooms because each of the 9 buildings is straight up hill. The shuttles were very prompt, however. Breakfast was very good. I would stay here again.

Room Tip: On the bottom floor you can walk outside and see the wildlife. However, we had a 2nd floor room with a balcony and a wonderful view.
  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank bookworm8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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