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“3rd visit to Samba Vallarta. This time with the Extended Family of 21 People”

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Samba Vallarta All Inclusive
Ranked #3 of 4 Hotels in Flamingos
Certificate of Excellence
Reviewed 27 August 2017

This is our 3rd time to the Samba Vallarta Hotel. We came here first time in 2013 and stayed for two weeks. Before Samba we travelled to Riverian Maya and stayed at 4 and 5 star Resorts. Samba is perfect for Families with young kids. Everything is close enough to get to in just 5 minutes. The Resort is small but thats a good thing. Lesser Rooms means lesser people and better service. Everybody on the Resort remembers your name or what you like to drink. The food is better then in 4 or 5 star resort because they cook in small batches and everything is fresher. Imagine all those 4 star resorts thats cooks for 3000 to 4000 Guests. The quality isnt the same. The food here is very good and we didnt get bored at all eating at the buffet most of the nights. Over the years the food has improved in the main Buffet area. The first two times we came here the buffet was open air. Eating in the heat is not very pleasant. We ate mostly at the airconditioned A la Carte restaurant before. This time around the buffet has been upgraded and is now enclosed and airconditioned. Also a small Pirate Ship slide has been installed at the kids pool.
The staff at Samba is the main reason that we came back the 3 rd time. Its like visiting an old friend and they make you feel you are welcome and at home. Superstars like Ismael, Genaro and Carlos(Mr. Pinky) and many others are the real star of this resort. Without them this resort would be just another 3 star resort in Mexico. They go beyond their duty to make your stay memorable and go the extra mile without even asking. My father in law who is diabetic was eating some ready made oatmeal that has sugar in it. He told us he couldnt eat it . Ismael went into the kitchen and brought him oatmeal without sugar. We never asked for it. Needless to say my Father in Law is a happy camper . Attention to details and good observation skills from the waiters to please every minute of your stay is key to people coming back years after years.
Traveling with 21 people is normally a challenge to please everybody , especially if you have picky family members. I was worried they would complain about the outdated rooms that deserved only a 2 star. For me a room is just to sleep in. Most of the time we are outside anyway. As long its cleaned everyday I am fine. I didnt hear any complains which was a good sign. All room safe worked fine. Every room has a mini fridge now and is filled with two bottle of water everyday. If you need more the giftshop sells 2 liter bottle for 16 pesos. For me i brought insulated waterbottle from home and went every night to the bar and let them refill with Mineral water and lime.
My second concern was for Vegetarian Food option for two of my Brothers and Sister in Law. They really were afraid not having too much option to eat. I am glad to report there are plenty tasty option for Vegetarian. The only night they had not much choice was the Seafood night. They went down to the buffet 35 minutes before us and when we finally went down they said they just had bread and rice and some salad to eat. I went to grab a plate and piled it up with cabbage, carrot , broccoli, onions and sugarpeas. I asked one of the waiters if they can bring it to the kitchen and stirfry it for me with teriyaki sauce. 5 minutes later i brought a delicious plate of stir fry Veggie plate to my sister in law . She asked me where did i grab that. I told her not to be afraid to ask . From that day on they never had any issue with food.
Overall this was another fine vacation and everything went smoothly. I usually give this Resort 5 star ratings but this year around i have to deduct one star. The one star deduction is for the Managment that changed some rules for the A la Carte Restaurant. In Previous Years we enjoyed the Italien a la Carte Restaurant that had Aircondition and it was indoor. My Daughters were looking foward to enjoy those excellent fine dinning food again. But for some Stupid reason kids are not allowed in the aircondition a la carte anymore. I never ever encounter this kind of rules in any other resorts before. This is a family resort and limiting the choice for family to eat in the buffet only is a deal breaker. The food in the a la carte was 5 star dinning before . Now its just a 3 star. Some food in the buffet taste 10 times better.
I hope i could help some folks decide if this is the right Resort for you.
See you next time Samba

Room Tip: Rooms facing the Pool area have better Aircondition. with 7 rooms in total we had rooms facing the p...
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank omega2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 29 August 2017

Dear Omega2002:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.

Best regards
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 14 of 1,954 reviews

Reviewed 14 August 2017

Stayed August 5-12th. Check in was smooth, beach was nice with plenty of chairs and palapas, within an easy 30 minute walk to Bucerias, and the food was GREAT! Those were about the only good things for this resort. Staff were hit and miss. The majority were at least friendly given the bit of a language barrier. The buildings themselves are falling apart. (The roof had been caved in before we got there above a couple rooms, and nobody seemed to care). House drinks were watered down. (Bartender cracked open a new bottle of "bacardi" fresh out of the liquor cabinet and there was no seal, but then we asked for Appleton rum and he finished off a bottle, opened a new one for us and there was a definite "crack" to the seal being opened. We noticed this on multiple occasions. Pool was fun for our 4 year old son, but it is August and over 90 degrees, you don't need the pool heated warmer than the air temperature. We had four people in our room and only 2 bottles of water and 2 towels daily. We were able to get more towels but had to ask every day. Water would have been an extra 20 pesos per bottle, however we were able to get glasses of water from the bars and buffet when they were open.
Overall we had a good trip, loved the resort's location and the area in general and will definitely go back. We just won't be staying at this resort.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank janddrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 16 August 2017

Dear Janddrobinson:

On behalf of the Samba Vallarta Family, we thank you for the time you took to write your comment, we regret to read that we did not meet your expectations during your stay, your comments are very valuable for the continuous improvement of your home, we invite you to Offer the opportunity to serve you and your appreciable family again.

I hope to have the pleasure of greeting you soon.

Cordially
Reception Manager

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Reviewed 10 August 2017

I stayed here for 3 nights (7/24-7/27). Our arrival was a bit crazy, it was a little before 3pm and there were no rooms available. Once rooms started to become available, we got one by one and only two were close by. The receptionist was rude, he seemed overwhelmed. Our room was not cleaned thoroughly; there were hairs in the bathroom and we were given only 1 towel. When we requested more, they gladly brought them to us. Housekeeping staff was friendly as well as the bartenders. Now, the staff at the snack bar were amazing, Salvador especially, he was very friendly and funny, he even took a picture with my family. There were a few other staff members that went above and beyond to make sure were taken care of. We were celebrating an anniversary and they went out of their way to bake a cake for us. Food was satisfactory; the beach was clean. Customer service provided by gentleman at the pool (host) was outstanding as well. My aunt lost a new t-shirt and was not found; my mother forgot a bag with clothing and was not returned but I would definitely go back. Good price for all inclusive, but you only get 2 bottles of water and two beers in the fridge regardless of the number of occupants; if you ask for more, you get charged.

Room Tip: Take advantage of the snack bar, staff was awesome.
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Irma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 12 August 2017

Dear Irma S:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.
Best regards

Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

The waiters and servers/ Bartenders were EXCELLENT. They were so helpful. They were fast. They were very friendly. The front desk workers were very good and informative. A shout out to the waiters Salvadore and Carlos. They were Excellant in their jobs. We were informed when we arrived that July is their Rainey season. ??? We had Hot Sunny beautiful weather for our whole 7 days there.

Room Tip: Some rooms had balcony' s, some with out. WE were on the 4th floor. Our air condtioning worked r...
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  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Valerie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 10 August 2017

Dear Valerie N:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.

Best regards.

Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

Great family resort, very friendly and helpful staff. Our first time to Mexico and they made us feel very welcome. The resort was smaller than I thought it would be but really enjoyed it not being on a large scale. Our room was comfortable , we did have a problem with the water running brown one day but maintenance came immediately and sorted it out. Good food and lots of it through out the day. Fantastic so near the beach.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank F7373TFdebbiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 28 July 2017

Dear F7373TFdebbiec:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.

Best regards.

Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

We have been to Mexico several times and have enjoyed each trip. The staff at each resort has been fantastic but the staff at Samba went above and beyond! Everyone makes you feel so welcome and by the end of your trip you sincerely feel like you are leaving friends behind. Bruno and Salvador in particular are amazing. We are absolutely going back this winter.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank larry j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 27 July 2017

Dear Larry J:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.

Best regards
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We had a great time at Samba, which is why we continue to go there. We have been there every year for 18 years. The staff, especially, Salvador, Ricardo, Genaro, Ismael, Martin, Juan, Ernesto, Yadira, Bruno, Alvaro, Manuel, Victor were all terrific and so very helpful. Alejandra and the others in the reception area were all great. We especially love Loree and her omelettes in the mornings. I know I've probably forgotten several people I'd like to mention.The security staff are great too. We had a problem with our safe and they came immediately. The service is excellent. The housekeeper we had this year was Anas She was wonderful, and was a joy to see every day and did a wonderful job with our room. My only negative comments would be regarding the communications again with Marcela in reservations. After 2 days we finally were able to speak to Carlos, the reservations manager and he was very very helpful and accommodating. He got our regular room for us, and we finally felt like we were home again. One suggestion I would like to make would be to put Ricardo back on days, breakfast and the pool area. He and Salvador make a wonderful team and the service is so much better. Overall our stay there was wonderful. Thank you so much for another great 10 days. We miss you all, see you next year. Again thank you to Carlos for your outstanding service. Judy and Jere McCoy

Stayed: May 2017, travelled with family
1  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAMBA V, Director de Recepción at Samba Vallarta All Inclusive, responded to this reviewResponded 3 July 2017

Dear Judy M:

We thank you for taking the time to share your opinion and we are pleased to know that your stay with us was pleasant. Comments like yours motivates us to continue working day by day to serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.
Best regards

Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Samba Vallarta All Inclusive

Address: Av. Costera y la playa s/n | Nuevo Vallarta, Flamingos, Nuevo Vallarta 63732, Mexico (Formerly Samba Vallarta by Pueblo Bonito)
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta > Flamingos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Flamingos
Price Range: $170 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Samba Vallarta All Inclusive 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Samba Vallarta All Inclusive Hotel Nuevo Vallarta
Samba Vallarta Pueblo Bonito
Hotel Samba Vallarta
Samba Vallarta Hotel

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