We booked 2 rooms for 3 nights over the Carnival period in Feb 2015.
One room with ocean view, another with sea view.
We got there and the 1st room was what we asked for. Sea view albeit definitely NOT Panoramic (as promised online).
The 2nd room (ocean view) had no view whatsoever, no TV basically, it was not what we asked for.
The staff was at loss of what to do. They called the 'manager/owner' on the phone who was useless.
Eventually, we were given a 'Panoramic sea view" but after a lot of arguments and we were promised a discount.
Both rooms (actually the whole place) were to come with free wifi *upon availability.
There is NO wifi whatsoever in the entire complex. Even the front desk does not have access to wifi (I asked) - which means that this wifi thing is a marketing lie. You show up and because there is the disclaimer of 'upon availability, they are free to say, that this week, wifi has issue.
However, that there are no devices installed anywhere in the entire place shows that wifi was never to be installed and that it is not a 'temporary' issue.
The restaurant was terrible. Basically, 2/3 of the items written on the menu were unavailable. We are talking about juices (basics) and all the desert. I can understand that some fruits are not of season, but what about ice cream.??!?!
We also stayed during a tourism pic, not off season. I can't believe that the so-called Manager let his staff to fend for themselves with upset clients with so little resources and no better planning.
The staff was actually very nice and tried their best. But again, the manager/owner either sabotages the whole operation on purpose or does not care about his business.
The hotel was understaffed and i saw the same 3 main staff (reception, restaurant) work their butt off for the 3 days and half we were there. From 6 am until 10pm. Unbelievable.
Finally, when we checked out, I was surprised to see the following issues on our bill:
- the 2 rooms were rated at $80 each a night (without taxes) - the highest rate, while we had booked a room (sea view) at $70 and the ocean sea view (we didnt get) at $80.
I complained and we eventually got the 2 rooms at $70 each (the rightful price for the 2 rooms we ended up with - NO discount)
- the price of the dishes eaten at the restaurant did not match the prices on the menu (they were higher of course). Not by much, but this is completely illegal.
The reason given by the staff was that some menus were out of date!!
Again, le sieur Mr. RB should look after his place because this is unacceptable on so many levels.
Overall, the fact that this place is dysfunctional takes over on the beauty of the location, the relative cleanness of the place and the hard work the staff provides to please its customers in spite of the obvious sabotage from the owner/manager.