We visited The Snug yesterday for lunch on the new outdoor patio. It was a lovely sunny day. Out of perhaps 10-12 tables only 3 had umbrellas to provide some shade. Most of the umbrellas are in useless locations attached to the outer railings. Chairs were quite uncomfortable, plywood seat with metal back. I ordered a spring mix salad with grilled chicken breast, tomato, bacon bits, cheese, carrots and celery. I asked for easy on the carrots and celery. There were no carrots or celery, the chicken breast was tasteless and no spring mix greens, only chopped romaine. Later when we questioned the lack of carrots and celery were told there was some discrepancy between the menu and what they were currently serving. My beverage glass still had the lipstick from a previous patron on it. I asked for a replacement. The cleanliness of the cutlery was not good either. Although I dislike the mouth feel, I appreciate the environmental nod of using paper straws. However, these ones were huge causing more air to be sucked in than beverage. Please choose a more normal diameter straw. My husband ordered a burger with mushrooms and cheese. He said it was ok but there were only a couple of tiny bits of mushroom in the cheese. The burger was served on a flat wooden board which was a very poor choice considering a lot of juices were running out of the burger and off the board. He had to make a napkin dam so it didn't leak off the table onto his clothes. Finally, the ladies washroom, UGHH! Dirty floor, walls, lid of the waste receptacle & no soap anywhere. We have been to this restaurant several times and have been less and less enchanted each time. Except for my meal today the food has usually been good. My main complaint about The Snug is the uncleanliness. Inside, the tables always feel sticky, seats have definitely seen better days, fabric getting threadbare and not particularly comfortable. The decor while somewhat charming is cloying and overdone. I doubt we will be back.
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