The apartment was as represented in the photos and description. All appliances including air conditioners, refridgerator, clothes washer, toaster, etc. were quite new and good condition. The wifi was fast and dependable and there is a nice large flat screen TV but it only has 3 or 4 Thai language channels so the TV was not any use to us. I assume most renters would appreciate a few english language channels since the apartment is marketed to westerners.
The building is quite new, in good repair and seems secure, located on a fairly quiet soi. The location was very good with numerous popular street food stalls nearby as well as a well stocked convenience store in the next building and 5 minute walk to a local market. Its about a 15-20 minute walk to the Taksin sky train station and river taxi where you can get to most other parts of Bangkok. A Tops supermarket and numerous other eating options are near the Sky Train station.
Ann was responsive to our requests via email. We never had any problems during our 12 day stay so can't really comment on how her staff would respond if there were any problems. We would stay here again.