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JACK GUEST HOUSE

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bedroom for 4 pax
living space
living space

Overview
5 bedrooms
4 bathrooms
19 guests
1 night minimum
Guest house
Featuring free WiFi, Jack Guest House offers accommodation in Kota Bharu, 2.5 km from Billion Shopping Centre. Free private parking is available on site. Some units include a seating area where you can relax. You will find a kettle in the room. A TV with satellite channels is available. Bus & Taxi Station is 2.6 km from Jack Guest House, while Kota Bharu Mall is 3.1 km from the property. Sultan Ismail Petra Airport is 5 km away.
House Rules
Pets Allowed: No
Smoking Allowed: No
Kid Friendly: Yes
Bathrooms
4 Full baths
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About the Owner
Jackson J
Languages spoken:English
Response Time:Within a few hours
Listed Since:March 2017
Interaction with guests
KELANTAN GUEST HOUSE FOR (10 TO 20 PAX) . Located in Kota Bharu town. Just grab it. Kebun Sultan (China Town) - 10 Mins Pasar Siti Khadijah - 10 Mins Airport - 15 Mins Aeon mall / Tesco / Kb mall - 15 Mins We have 5 bedrooms, 4 bathrooms 5 unit Airconds 6* Queen Bed 7* Single Bed Occupancy 12-19 guests Microwave Kettle Plate & Tableware Refrigerator 3* Parking Lot Hot shower in all bathrooms Ceiling fan Led TV with Astro Comfortable and Wide living room Cooking allowed No toothbrush, & toothpaste supplied No shoes inside the house No pets allowed No smoking inside the house for Foreigner and tourists, We can arrange airport transfer upon request with additional charge. Diatance to attract
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Reviews (1)
Mexx0077
Mexx0077
Vienna Region, Austria21 contributions
Saw their offer in booking.com for an apartment of 200 m2 at MYR 350 for up to 10 persons (we had been 7). My wife called "Jack" to check on if they would provide towels and bathroom amenities before booking (intended to be done via booking,com). During the call it had been suggested to directly book with "Jack" rather than via booking.com. A big mistake! We had been asked to pick-up the key from Dynasty Inn in K.B., which seems to belong to "Jack's" Famiy, too. When we arrived there at about 20:00 to pick up the key my wife had been asked by the lady at the reception in Dynasty Inn to pay 100 % before she would get the key for their "Jack Guest House". When checking the map we suddenly found, that they sent us to Pelangi Apartment, a really horrible apartment building nearby. The lady had not even told us before sending us to s different place! We went there and called "Jack" to see how he would want to explain what this should be? Jack asked my wife to first check out the alternative apartment and assured us that we would like the offered alternative. We did so and - to our horror - found out that what was offered to us was totally different from what we had booked): - NO WIFI - NO FREE PARKING - NO TV IN THE ROOMS - MUCH SMALLER SIZE THAN THE APARTMENT WE HAD PAID FOR (THE SIZE WAS ABOUT 60 - 70 M2 COMPARED TO 200 M2!) - NO A/C IN THE LIVING ROOM AS WELL AS NOT WORKING IN ONE OF THE 3 BED ROOMS! - NOT EVEN ENOUGH TOWELS FOR ALL OF US - MOST OF ALL DIRTY AND KN HORRIBLE CONDITION AS I HAVE NEVER HAD ANY HOTEL OR APARTMENT BEFORE IN MY LIFE Called "Jack" again and he refused to return us the money and even had the cheat to tell that the replacement was due to the originally booked room had meanwhile been given to some other guest and anyway he would never have sold it at the price he had published on booking.com. I checked on booking.com this very evening and the advertised apartment was still shown available at exactly the MYR 350 we had booked it for. Told "Jack" and he said that it had never been advertised at 350. Screenshot of published rate can be found attached. Since it had been very late already and we had been a family of 7 we did not have any choice but to stay in this terrible place. I am staying in hotels and apartments about 80 - 100 nights a year, but - honestly - never ever have I had to sleep in such a dirty and disgusting place. So dirty, that we showered with our slippers on! I even thought of reporting "Jack's" behaviour to the police / authorities because to me it looks like there is some systematics behind what happened to us: Publishing a rate booking.com for a nice, big and new apartment and after taking 100 % of the payment giving a small, dirty old one and refuse to return the payment. Looked at booking.com just now we found, that "Jack" even offers double the size (400 m2) at MYR 430 / night (but to us denied he had offered 350 / night, which is easy to proof, just look screenshot ...). Instead I will report to booking.com because I am very sure they do not want to support this kind of cheating.
Visited June 2017
Written June 28, 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Amenities
Pets Allowed: No
Smoking Allowed: No
Kid Friendly: Yes
Air Conditioning
Grill
Ceiling Fans
Kid friendly
Dishwasher
Refrigerator
Garage
Housekeeping Included
Internet Access
Business Travel
Kettle
Microwave
Safe
Cable/satellite TV
Secure Parking
Towels Provided
TV
Washer
Wi-Fi
See more amenities
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Map
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About the neighbourhood
KELANTAN GUEST HOUSE FOR (10 TO 20 PAX) . Located in Kota Bharu town. Just grab it. Kebun Sultan (China Town) - 10 Mins Pasar Siti Khadijah - 10 Mins Airport - 15 Mins Aeon mall / Tesco / Kb mall - 15 Mins
Getting around
KELANTAN GUEST HOUSE FOR (10 TO 20 PAX) . Located in Kota Bharu town. Just grab it. Kebun Sultan (China Town) - 10 Mins Pasar Siti Khadijah - 10 Mins Airport - 15 Mins Aeon mall / Tesco / Kb mall - 15 Mins
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Cancellation Policy
  • 100% refund within 24 hours after booking (provided the stay is at least 60 days away).
  • 50% refund* if you cancel at least 4 weeks before check-in
  • No refund available if you cancel thereafter

Enter your trip dates to see an exact cancellation policy.

*Booking fee is excluded from refund amount

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