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First let me start off by saying that Jerry was very helpful with a very crappy situation that our family was dealt. We had a reservation for another home that was canceled by the homeowner two weeks before our vacation. We booked a home with Jerry after VRBO had agreed to reimburse us the difference from what we originally paid. However there was a HUGE error and they came back and said they weren’t going to pay. The house we had booked was WAY out of our price range and we simply could not afforded it. Jerry was kind enough to cancel that reservation and give us this apartment at the last minute.
He told us it only slept 10 people and but we had 12. We were desperate and we decided to make due and bring an air mattress with us. He assured us that it was newly renovated and furnished. A Gorgeous unit. He even worked with us on the price. He was easy to get ahold of. Really nice guy. We felt really lucky that we had found him after all the nightmare we had been through.
Then the nightmare continued. We get to Florida and he informed us that we couldn’t check in until the day after our reservation. I decided not to argue after all he had done to help us. And we found another place to stay for the night. However upon arrival. We found the apartment to be anything but what he described. We found dirty sheets in the washing machine. Dirty dishes in dishwasher. Standing, smelly water in the dishwasher. Food splattered all over the microwave, food all over the cabinets and in drawers. We wiped the counters down with a Clorox wipe and it instantly turned black. There was hair all down the fronts of the bathroom cabinets. The bathtub wouldn’t drain. The dryer took two to three cycles to dry. Missing batteries from smoke detectors. Baseboard covered in black dust. The apartment slept 8 not 10! And he knew we had 12 people coming! We couch was disgusting! We didn’t want people sitting on it let alone sleeping on it!
Upon arrival we immediately called Jerry. We took pictures for proof of the situation. He asked us to let him make it right. We decided to give him a chance. He sent a cleaner right away. Jerry called me back with his cleaner on the line. She claimed the place was clean and pretty much called me a liar. Jerry was frustrated that he had done so much for us and that we should be grateful.
This place was so disgusting. We ended up leaving when VRBO was able to get our family other accommodations. A motel 6 Would have been nicer!!
Visited April 2021
Written April 12, 2021. This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor does not check Vrbo reviews.