Living in Key West for over 40 years we are very familiar with expectations of vacation rentals and being on both side of the process. So our praise and criticisms come from higher than the average persons' expectations. We traveled to North Captiva with three different family groups all of which rented houses. Out of the 3 house 2 where run by the same management group. Our management group did pick us up from the docks on time as promised, which was one of the positives. The house was clean, but top floor a/c was leaking, and refrigerator never worked properly. Management told us to take the drinks out so it can cool better. that didn't work. downstairs a/c was great and that where the rooms where so it was great. Supplies that where list as provided where not there. (thrash bags, soap, dish soap, detergent, etc.) Management Co. was over run that sat so I was understanding and they dropped it off at 9pm that night. The golf carts that were provided was very useful, but only one held a good charge. the blue one left us stranded twice, but we dealt with it. The whole point of the vacation was to relax and not be bothered by these inconveniences, so we rolled with it and made the best of it. Being from Key West we know how to just be laid back. So the roaches that where crawling on the walls and in the shower was par for the course. What did bother me was the 1500 deposit that was taken and as of now (30 days since we left) has yet to be refunded. The other 2 house that where rented only took 300.00 deposit but that was that owners choice. I don't mind the 1500 hundred, but for that kind of money I would expect a much more higher end amenities, such as better golf carts, a blender that works, a refrigerator with a good ice maker and keeps food cool, no roaches, big screen tv, grill on the upstairs deck, closet doors that aren't busted up. I don't want to bash the house because as a family we had a good time, North Captiva was very relaxing and the kids loved the freedom. The owner just needs to update the house to command the rate and the deposit. OVERALL I give the house 3 1/2 stars out of 5 and the island a 4 out of 5.