Andreas from rural NY along with 3 teenagers and wife was belligerent and bullying from the outset of his 3.5 hrs early arrival.
I had emailed him details including check in began at 4 unless I contacted them earlier, and yet, he and his family at 12:20 pm when other guests had left at 11 am, saw the cleaner's car parked in the driveway, but still used their door lock code I had given them and w/o even knocking or ringing the bell, entered very much startling the cleaner who always locks the door. She said they could leave their luggage but they needed to come back at 4 or she would call them if earlier. He laughed and ignored her saying they were tired from driving all night, his wife left to grocery shop and the rest of them stayed knowingly unwanted. The cleaner phoned me very insulted and angry at 3 nasty people being underfoot as she proceeded trying to ready the house with them in her way as well as not feeling safe with such rudeness. I phoned him to clarify that they needed to organize for a few hours to go to the beach or a meal, and to observe the instructions he was sent about a 4 pm arrival. He wouldn't budge and instead complained that My Job was to be welcoming to guests and not dictatorial which I hadn[t done - YET.
We all know the Type. Once they pay, they think there are No Rules to observe. And he didn't the entire week. I warned hmi that his attitude towards the cleaner and me was arrogant and needed to change if the week was going to go smoothly. He laughed.again. And he also phoned midweek to say the internet had stopped working. This occurred beacuse he had knocked over the internet modem on a den shelf where not only do we have a request to maintain that in an upright position to function, but we also placed a picture there to indicate exactly what was needed for internet to function. Instead of him recognizing his carelessness, he said as he did in his review, there were too many signs to read in the house. But reading them would have prevented you from not having lost internet and calling me to be told to read them I replied which infuriated him. Good.
I also mentioned tthat notes on the banks of pot light switches were to enable a person to turn on the light they needed rather than be frustrated flipping through them. But of course he refused to admit common sense was a better approach. The next problem occurred when our cleaner called me after they had left to say 4 out of 5 doors to the house had All been left Unlocked with one actually half open visibly to those passing by, the rattan kitchen set had damage on two cross supports and the porch sofa was missing one of its 6 upholstered sofa cushions which matched all the upholstery in that room. When I phoned him en route driving to ask where the cushion was - more guests were arriving that afternoon and it would be needed by them - he sarcastically said their vehicle with 5 of them in it was too crowded to have stolen any of our things. Once I said I was retaining his security deposit, he suddenly remembered having moved this cushion to a chair outside - really/ - which was only revealed since he didn't want a consequence to him of losing money not because he cared if anyone was harmed by anything he had done. Imagine how these teenagers are being shaped by such ignorant, anti social parental behaviour. When I said he had not followed our contract by having left unocked our house when they left, he said because we lived in a gated community, there was no need for that. 4200 homes are in this neighborhood, 10,000 people, 4 golf courses with hundreds of outsiders daily in the neighborhood and this was how reckless, unthinking, and abusive he was. We have mostly pleasant appreciative guests, but one so ill mannered as he with a passive wife and kids not straightening him out made them all a risk. He warned me he would leave a bad review since I wasn't the timid doormat he counted on. His comments about the house are humerous when you read them while looking at the pictures which speak the truth.
Amusingly when I checked his surname for country of origin to try to understand his absence of decency, the original name meaning was of a person with bubonic plague or spreading pestilence. I laughed and saw I had escaped more easily than I had realized! Colleen aka Jekyll/Hyde.