Virginia was willing to pay for another room for us while we were on speaker phone with the other party at this cabin. After 2 hours of searching with no luck she then became frustrated with us. Said she didn't know what to do from here, I told her she needed to find is a place to stay for 3 nights and 11 people, she told me if I was going to talk to her like that i was on my own. We had children, food and drinks in coolers, very stressful not knowing where you'll sleep, when you had it all worked out. So thankful I booked through Trip Advisor, they helped us find a place for Friday and Saturday. So glad i called them asap we were able to get a full refund and their assistance finding a new cabin for such a large group. She only has one cabin to keep up with, so how could she let that happen?